Customer Bliss

APRIL 6, 2020

Today, I want to talk about the grocery store chain H-E-B , which is showing their humanity in a very special way. And what H-E-B is focused and dedicated on doing is working on the core issues that prevent people from getting their groceries. The following is a lightly edited transcript of the video below.

e-support 210

e-support Financial Banking System 210

ShepHyken

SEPTEMBER 1, 2017

Self-service support is becoming more and more widely accepted. With predictive Q&A and self-service customer support you can overcome these terminology problems in multiple ways: You can use predictive analytics to determine the most likely relevant questions. Not just accepted, in some cases it is preferred. – Shep Hyken.

Self Service 84

Self Service Knowledge Base e-support Groups 84

ShepHyken

FEBRUARY 15, 2019

it’s E-LEE-NAH, not ELLE-N-AH), their pet’s name, favorite colors, you name it. Employee recognition is really important , but it’s tough to accurately evaluate your employees without any numbers to support your feedback. You also want a company that offers 24-7 tech support for those times when you run into a snag.

e-support 91

e-support Retail System Sales 91

Team Support

JULY 6, 2020

because of all of the e-mails related to support tickets piled up? This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them. Has your Inbox has screamed, “Enough!”

B2B 104

B2B Software e-support System 104

ShepHyken

OCTOBER 25, 2019

This week we feature an article by Matthew Smollen who says e nsuring your clients have an amazing call center experience when interacting with your brand is one of the best ways to encourage repeat and referral business. Support your agents with the best technology and industry practices.

Call Center 76

Call Center Leadership Contact Center e-support 76

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support.

Strategy 191

Strategy Omni-Channel e-support Financial 191

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

ShepHyken

NOVEMBER 10, 2017

A live chat tool can help businesses significantly improve lead capture efforts, customer onboarding, and long-term support. When website visitors see something of value and find proactive live chat support to clear the doubts, there is a higher chance of being converted into a customer. Conclusion.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

Wootric

DECEMBER 21, 2018

We’ve also provided a total of 8 major questions in our free e-book, as well as a link to a handy spreadsheet to keep track of everything in this process. To smoothly scale up, Customer Success Operations provides tactical support to CSMs, ensuring that the right processes get optimized to improve their KPIs and their efficiency.

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

Experience Investigators by 360Connext

OCTOBER 1, 2014

There were no email or website addresses provided for support. Yet, even with her fractured hand (which she disclosed to the rep), she was instructed to contact the Regus support team herself about the issue via email, which was answered with an automated reply saying someone would satisfy her request within 48 hours. Follow List.

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e-support Social Media Consulting Customers 274

Comm100

SEPTEMBER 25, 2021

This blog explores: What white label live chat is Why your business needs to implement this software List of things to look for in a live chat What questions you need to ask about live chat. A supportive partner is key. Support your sales team? Instead, consider white labeling live chat from an existing company.

Software 203

Software e-support Healthcare Sales 203

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Customers want to be able to quickly check the status of their support ticket and don’t want to start from scratch with each new inquiry or agent. Blog posts. White papers. User guides. How-to guides.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

MARCH 6, 2022

In this blog, we’ll look at the top 3 reasons why chatbots in credit unions are key to improving member experience and engagement, and why more and more credit unions are adopting them. LMCU, Jasmina Duric, Manager of E-Services and Support Department. Future members demand digital support.

Chatbots 161

Chatbots e-support Banking Engagement 161

ShepHyken

MARCH 15, 2019

3 Ways to Support Excellent Customer Service from Behind the Scenes . Read Shep’s latest Forbes article: The Other “E” In Customer Experience: Customer Effort. The post Guest Blog: Why Facilities Managers Are the Hidden Heroes of Great Customer Service appeared first on Shep Hyken.

Customer Service 77

Customer Service Management Retail e-support 77

PeopleMetrics

OCTOBER 19, 2021

is a free online session where experience measurement experts from our team answer YOUR questions about Customer Experience, Pharma Patient Support Services and more. Just sign-up on our e vents page and we will send you the recording of the session afterwards. Discover our award-winning Customer Experience (C X) blog: [link].

Video 118

Video Feedback Survey CEM 118

kommunicate

NOVEMBER 13, 2019

Customer support is really important for any company. But if you are a leading e-commerce website in your segment, customer support becomes immensely important and an overwhelming task at the same time. Epic Sports Inc is a leading e-commerce [.].

Sports 75

Sports e-support Customers Case Study 75

COPC

JULY 17, 2018

In our periodic blog series, Ask the Experts, we ask COPC Inc. When a company makes a commitment to changing operations that support the customer experience , what are some proven methods for getting the ball rolling and staying on track? . In this edition of?Ask vice president. Judi : Communicate clearly and communicate often.

Management 40

Management e-support Culture Call Center 40

Team Support

JUNE 23, 2020

It’s the question we asked in Part 1 of this blog series and answered with why it’s important in maintaining and growing your B2B (business-to-business) customer relationships. We’ve all received those e-mails that begin with, “Hey [First name], I’ve got a quick question.” How well do you really know your customers? Who are we kidding?

B2B 98

B2B e-support Sports Social Media 98

DemandJump

JANUARY 8, 2021

Before you start to think you can do this without the support of technology and analytics, let’s explore why these tools are so essential to seizing and retaining the competitive edge in your industry. The co m pany has a robust m a r k e t i n g strategy, including content m a r k e t i n g. Attribution in Marketing Example.

Marketing 98

Marketing e-support Conference Social Media 98

kommunicate

OCTOBER 20, 2021

WooCommerce is a free WordPress plugin that adds e-commerce functionality to your WordPress website so you can have an online store. Read: Installing WooCommerce plugin Benefits of Woocommerce Easy to use For Advanced Ventures Customizability and Support Wide variety [.].

Chatbots 52

Chatbots e-support How To Ecommerce 52

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

SmartMessage Blog

MAY 16, 2023

Using ChatGPT for Email Marketing ChatGPT can be an important resource in e-mail marketing, especially in content creation. It can be used in the preparation of sequential e-mail contents in automation setups. In addition, information can be queried from ChatGPT to control the factors that will affect e-mail marketing performance.

Omni-Channel 52

Omni-Channel e-support Marketing How To 52

ShepHyken

JULY 15, 2016

This week on our Friends on Friday guest blog post my colleague, Tom Hoffman shares a personal story that translates into a great lesson for the customer experience. As part of his role, Hoffman works directly with clients on projects such as e-books, white papers, executive Q&As, case studies, and webinars. Shep Hyken.

Customer Journeys 48

Customer Journeys Customer Experience e-support Case Study 48

Team Support

AUGUST 3, 2020

How many times have we heard that when calling a customer support line? It’s frustrating enough when you have an issue that you need to get resolved without waiting endlessly on hold if you’re calling, or for an e-mail response if you’ve e-mailed in. “Due to increased call volume, hold times may be longer than usual.”

B2B 64

B2B Self Service e-support Abandon Rate 64

Team Support

JUNE 3, 2020

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). Many are based on support tickets that we’ve received and helped customers resolve and you will find your answers there more times than not. Help Yourself.

Resources 64

Resources e-support Self Service Knowledge Base 64

SmartMessage Blog

MARCH 24, 2023

Using ChatGPT for Email Marketing ChatGPT can be an important resource in e-mail marketing, especially in content creation. It can be used in the preparation of sequential e-mail contents in automation setups. In addition, information can be queried from ChatGPT to control the factors that will affect e-mail marketing performance.

Omni-Channel 52

Omni-Channel Marketing e-support How To 52

Uniphore

NOVEMBER 23, 2021

Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation. Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

Vonage

AUGUST 30, 2017

And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong. While 24/7 call centers may not be possible, consumers expect longer opening hours and weekend support. E-commerce has become commonplace – and shoppers no longer expect to pay for the convenience of it.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach. offer electronic-only support contact methods.

B2B 64

B2B e-support Knowledge Base Resources 64

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. Nearly 80% of U.S.

Brands 104

Brands Customer Experience Self Service e-support 104

Kustomer

JANUARY 6, 2021

And that’s why we are introducing CX Stories from the Frontlines, a blog series that will showcase how REAL brands are tackling REAL problems with Kustomer. This makes it easier for customers to reach out to the support team without having to search their site or switch channels, while also increasing adoption of the method.

Multi-Channel 98

Multi-Channel e-support Fashion Retail 98

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Shep Hyken. Community Forums.

Software 48

Software Company e-support Video 48

Team Support

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud. Seven in 10 U.S.

e-support 59

e-support B2B Knowledge Base Competitive Advantage 59

Team Support

AUGUST 10, 2020

In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. And we conclude in Part 3 with more ways to speed the time to ticket resolution, using visual support tools. A Picture—or Video—Is Worth a Thousand Words.

B2B 98

B2B e-support Video System 98

UJET

FEBRUARY 11, 2020

Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

Brands 72

Brands e-support Transportation Video 72

NICE inContact

OCTOBER 17, 2019

Start with aligning your agents on who solves given scenarios the best, then look at which channels they would be comfortable supporting – conduct interviews with your team and understand their challenges today. . appeared first on NICE inContact Blog. In doing so, you need to understand your agents’ strengths and weaknesses.

Contact Center 120

Contact Center Customer Experience Return on Investment e-support 120

Experience Investigators by 360Connext

OCTOBER 31, 2014

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e-support 197

e-support Social Media Consulting Customer Centricity 197