Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

DemandJump

JUNE 9, 2022

Bringing in new customers can be easier if you have a blog attached to your website. In fact, companies with blogs bring 55% more traffic to their websites when found organically through Google. Not only that, but websites with blogs have a whopping 434% more indexed pages. Blogging is the way of the marketing future!

Sales 98

Sales Marketing Industry Strategy 98

Storyminers

MAY 27, 2020

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. Yes, the criteria used is based around 3 key areas that Chattermill works in – Analytics, Artificial Intelligence and Customer experience. It’s not about the most ‘likes’ and ‘shares’.

Case Study 147

Case Study Comparison Analytics Study 147

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Adrian Swinscoe . Bill Quiseng . Brad Cleveland .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. But when those excited prospects turn into actual customers, they hit a brick wall at customer service. The result?

Customer Service 52

Customer Service Marketing Touchpoint Loyalty 52

GetFeedback

JUNE 3, 2019

Content marketing is a great strategy to help attract more people to your brand and improve your overall sales. In order to achieve that though, it is important to make sure that you are providing your customers with the best services possible. Here are some tips on how you can improve customer experience with content marketing. .

Customer Experience 186

Customer Experience Marketing How To Tips 186

DemandJump

NOVEMBER 24, 2020

For marketers entering the digital arena fresh-faced and ready to explore the number of ways they can provide valuable content to potential customers, one of the very first steps to take is to start producing blogs.

Marketing 98

Marketing Consumers Customers Management 98

DemandJump

NOVEMBER 24, 2020

Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. That makes them a pivotal component to any content marketing strategy. million new blog posts published each day. It’s even estimated that WordPress alone sees an average of 2.75

Marketing 98

Marketing Strategy Consumers Customers 98

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. blog post here ?on on the Enghouse Interactive blog. Why creating empathy in your customer service is so hard. Delivering impactful results from your Voice of the Customer programme.

Self Service 104

Self Service Trends Video Interaction 104

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

MAY 25, 2022

Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. Then we’ll analyze how your organization can respond to these changes and the ways in which technology can benefit your ability to serve customers.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

NICE inContact

OCTOBER 7, 2019

Paul Jarman , NICE inContact Chief Executive Officer, discusses the key paradigm shifts that will lead to massive change in the contact center and customer experience market as part of our Transforming Customer Experiences series. Paul offers practical advice on how to respond and turn these changes to a competitive advantage.

Self Service 138

Self Service Competitive Advantage Customer Experience Marketing 138

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success. Because consumer behaviour has evolved.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

Kerry Bodine

APRIL 28, 2019

It’s as if by using this word, organizations believe that they are being customer centric. In its blog post Using the Customer Journey to Guide Your Campaigns , Mailchimp explains, “People rarely discover a company or product and make a purchase immediately. This is where Mailchimp’s customer journey comes in.

Customer Journeys 166

Customer Journeys Marketing Customer Centricity Customers 166

Vonage

JUNE 23, 2017

What is marketing? A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!): Great definition, but marketing has changed. Great definition, but marketing has changed. Both are part of the customer experience (CX). Here’s a thought.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

Alida

DECEMBER 15, 2016

Did you know that 90 percent of all companies market with content ? Content marketing has become more than a strategy: it’s today’s marketing. Content marketing is more effective and efficient than other marketing strategies, and costs less for a greater return. Understand your readers and buyer personas.

Feedback 213

Feedback Strategy Marketing Social Media 213

SAP Customer Experience

SEPTEMBER 29, 2023

The SAP Customer Experience ecosystem is growing and so are the experts sharing their knowledge back to the community. To make sure these blog posts reach the right audience, you should use the SAP Managed Tags. These tags will display your blog posts on the right community pages. What are.

Customer Experience 76

Customer Experience How To Customers Management 76

Optimove

NOVEMBER 7, 2023

As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. As your customers, marketing, and technology evolves, so too does Optimove’s AI. And then achieving all that at scale?

Marketing 83

Marketing Multi-Channel Groups Customer Journeys 83

Comm100

DECEMBER 8, 2020

Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Today we’re rounding up some of the most amazing ways in which chatbots can improve your customer satisfaction and take your business to the next level.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read.

Customer Service 52

Customer Service Contact Center Customers Trends 52

Blueshift

JULY 19, 2023

In the ever-evolving marketing landscape, effective customer engagement is vital. Marketers know that cultivating strong relationships with customers is the key to fostering brand loyalty, driving conversions, and achieving sustainable growth.

Customer Engagement 52

Customer Engagement Engagement Marketing Loyalty 52

Kayako

JULY 30, 2018

Content Marketing Ideas for Incredible Customer Experiences. After years of building customer success teams and programs, it seemed natural to take on my next challenge – build a global customer advocacy strategy. If not, what’s holding you back from these powerful opportunities to engage with your customers?

Marketing 125

Marketing Customer Experience Net Promoter Score Customer Voice 125

Optimove

SEPTEMBER 24, 2020

The Importance of Contextualizing Realtime Player Marketing – Part I. The Importance of Contextualizing Realtime Player Marketing – Part II. Making the Internal Case for a Marketing Orchestration Engine. The Beauty of Customer Segmentation – Part 1/3: When Offline Met Online. for customer journey orchestration.

Sports 53

Sports CRM ROI Groups 53

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. times more likely to retain their customers, and 19 times more likely to achieve above-average profitability. Google Marketing Platform (previously Google Analytics Solutions) 4.

Analytics 93

Analytics Data Social Media Analysis 93

DemandJump

NOVEMBER 25, 2020

Effective content marketing blog strategies are built with intention. The best blog topics list should reflect what is trending within your industry and how your business’ unique take plays a role in it. They are fueled by two essential drivers: your need to attract business, and your audience’s need for useful content.

Marketing 93

Marketing Trends Industry Strategy 93

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences.

Contact Center 130

Contact Center Self Service Analytics Banking 130

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Blueshift

JULY 10, 2023

Join us for the month of July as we celebrate the remarkable impact of AI on the world of marketing. Throughout July, we will dive into the power of AI marketing, showcasing real-world examples, success stories, insights, and the latest advancements.

Marketing 40

Marketing Analytics Strategy Interaction 40

SmartMessage Blog

NOVEMBER 22, 2023

Getting information about audience segmentation helps to learn specialized marketing strategies, where tailored communication meets high relevance. You can read our latest blog which we’ve talked about “audience segments” to reach marketing success. What is Audience Segmentation?

Strategy 52

Strategy Marketing Advertising Analysis 52

Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! We’ve loved delivering great customer experience content with the goal of helping you to do your jobs better, and we sincerely hope we achieved that goal. 7 marketing definitions according to the marketing pros.

Advertising 75

Advertising Customer Experience B2B Tips 75

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. On-demand economies are the natural evolutions of today’s tech-heavy, consumer-focused markets. Let’s break down how you can do just that now.

Self Service 130

Self Service Consumers Customer Service Social Media 130

SurveySparrow

FEBRUARY 9, 2024

Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible? Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

ClientSuccess

NOVEMBER 11, 2021

In Part 1 of the customer marketing series, we discussed how CSMs can advocate for their customers through customer success stories and reference programs. Through this kind of advocacy work, CSMs can help customers share their stories, thank them for their partnership, and leverage success as a sales tool.

Marketing 52

Marketing Case Study eBook Leadership 52

Customer Bliss

JUNE 8, 2017

RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? The other tools that help out our blog. Google search ranking.

Customer Experience 100

Customer Experience Social Media Travel Course 100

PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. As such, it’s imperative that your market research and CX programs operate as a joint package. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? ?.

Marketing 71

Marketing Customer Experience CEM Feedback 71

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Case Study Resources Customers 52