CX Accelerator

MAY 25, 2022

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. Your company will choose which channels to configure for customers to reach out. 68 Customer Support Email Address Name Ideas.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Comm100

MARCH 7, 2023

Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join.

Survey 167

Survey Chatbots Wait Times Report 167

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Analysis 208

Analysis Feedback Social Media Chatbots 208

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. A CX platform combines all of that.

Customer Experience 208

Customer Experience Customer Journeys NPS Analytics 208

Kayako

MAY 13, 2022

A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. Customers want to be able to quickly check the status of their support ticket and don’t want to start from scratch with each new inquiry or agent. Blog posts. Choosing a Self-Service Portal Provider.

Self Service 275

Self Service Knowledge Base e-support Policies 275

ShepHyken

FEBRUARY 9, 2018

Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. Integrating a brand advocacy strategy into your customer service training will allow you to receive support not only from customers but from your own employees too.

Customer Service Training 151

Customer Service Training Training Brands Customer Service 151

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. Table of contents What are content creation tools? Adobe Veed.io

Tools 59

Tools Social Media Multi-Channel Video 59

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . Simply put, B2B support is significantly different than B2C support. A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. This week we feature an article by Robert C.

B2B 106

B2B CRM Software B2C 106

BirdEye

JANUARY 15, 2024

This blog post is your complete guide to understanding speech-to-text software, complete with a curated list of the best options for your business’s success. How to choose the best speech-to-text software for your business? How to choose the best speech-to-text software for your business?

Software 111

Software Tools Meeting Analysis 111

GetFeedback

JANUARY 24, 2019

Today’s customers have high expectations for support. In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. Here I’ll share the top 5 customer support tools that you need for your team. Live chat customer support.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Comm100

MARCH 25, 2024

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customers’ expectations every time. just as a real customer support representative might.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Provide Quality Service First.

Chatbots 146

Chatbots Customer Service Tools Poor Customer Service 146

Comm100

APRIL 22, 2023

Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Comm100

FEBRUARY 1, 2022

To gain traction with prospective international students and effectively support those currently enrolled, it’s critical that schools have a digital omnichannel support system in place that allows students to connect with them on the digital channels of choice. For today’s students, digital support isn’t just preferred – it’s expected.

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Comm100

FEBRUARY 1, 2023

We’ve looked at ways to increase student enrollment in past blogs, but mature students are unique. In this blog, we’ll look at some strategies that higher education can adopt to meet the unique needs of mature students and increase mature student enrollment. The first step is personalization.

Chatbots 183

Chatbots Social Media Omni-Channel Study 183

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! But there’s one problem – how to choose a chatbot platform that will serve your goals. Question 2: How do I build the bot?

Chatbots 130

Chatbots How To Measurement Report 130

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. You need to integrate an effective customer support system, like a live chat software, to know your customers better.

Software 101

Software Comparison Customer Satisfaction System 101

ShepHyken

SEPTEMBER 13, 2019

Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. . You could be answering a prospect who has questions about a product, or a customer requiring technical support. When delivering technical support, be sure to have tested the solution you’re recommending.

Customer Experience 108

Customer Experience Self Service Knowledge Base Communication 108

ShepHyken

JUNE 7, 2019

There’s a reason 74% of consumers are very likely to choose another business after having a poor phone experience. An overwhelming majority (75%) of consumers now expect businesses to offer support within five minutes of an inquiry —24 hours per day, seven days per week, 52 weeks per year. Consumers want to connect with your business.

Connections 117

Connections Customer Centricity Consumers Culture 117

ShepHyken

MAY 11, 2018

In the buying cycle, customers are more informed, they have become smarter and understand/consider the umpteen options to choose from, before making a decision. Customer Service as a self-support tool: A smart customer looks at convenient and easy ways to learn and troubleshoot.

Trends 98

Trends Customer Service Video B2B 98

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer support platforms. Learning management system (LMS) tools: Lessonly.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. That also means choosing the right live chat solution that offers a variety of advanced features and customizations to give agents the best tools for the job. If your live chat support is available 24/7, say so! Be clear about operational hours.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

CSM Magazine

MARCH 21, 2024

In today’s online world, ad blockers have become a common tool for improving browsing experiences by eliminating intrusive advertisements. This blog post aims to shed light on the potential risks associated with using ad blockers and provide valuable insights to help you navigate this complex topic.

Advertising 52

Advertising Software User Experience Policies 52

ShepHyken

DECEMBER 21, 2018

Nobody likes to wait long when they need support. You can use service level agreements to clearly set expectations for both customers and support agents. Customers want simple and easy methods to reach you for support. Implement multiple support channels such as email, live chat , phone etc. Respond quickly.

Customer Satisfaction 94

Customer Satisfaction CRM Culture Social Media 94

BirdEye

DECEMBER 26, 2023

Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. How to choose the best VoIP service for your business Pick the right VoIP service with a tailored approach Frequently asked questions about best VoIP services Grow your business with Birdeye Messaging What is VoIP?

Call Recording 111

Call Recording Video System Communication 111

BirdEye

OCTOBER 31, 2023

This blog post delves deep into their solutions to see if it would work for businesses like yours. Yahoo Small Business (now Turbify) is a suite of tools and solutions designed to help small businesses build, scale, and manage their online presence. Yahoo Small Business (now known as Turbify) is one of them.

e-support 105

e-support Poor Customer Service Social Media Tools 105

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Small businesses around the world are adopting live chat to offer customer support at home, in the office, or even on-the-go.

Video 246

Video Social Media Software Knowledge Base 246

ShepHyken

MARCH 1, 2019

In other words, any business owner is moving into a reality where they can choose to create their own algorithms for the benefit of their company and customers. A report by Pricewaterhouse Coopers also supported the idea that AI is changing the business landscape. Roy Raanani, CEO and Founder, Chosus.ai

Customer Experience 104

Customer Experience Chatbots Video Competitive Advantage 104

ShepHyken

NOVEMBER 30, 2018

Are the tools easy to use? By establishing metrics for factors like “time spent in the knowledge base,” “screens to resolution,” or “questions to authentication,” you will learn what agents experience when supporting customers. This knowledge will, in turn, allow you to optimize backend tools and technologies. It Had Better Be!

Omni-Channel 94

Omni-Channel Self Service Policies Abandon Rate 94

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If Choosing the right chatbot for higher education begins by asking yourself “what outcomes am I hoping to achieve?” All support teams face questions that need a “human touch”.

Chatbots 130

Chatbots How To Measurement Wait Times 130

VDS

MARCH 7, 2024

Choosing the right Cloud Contact Center is crucial for improving how you help your customers and driving the long-term success of your business. This means selecting a partner willing to stay with you through the lifespan of the solution, offering regular business reviews (QBRs), and providing ongoing guidance and support. 2.

Contact Center 52

Contact Center Tips Tools Measurement 52

Comm100

JANUARY 10, 2021

It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. The ability to offer live chat support to your customers – for free – is fantastic. If you are new to live chat, you might not even know what you should be looking for.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

Comm100

DECEMBER 15, 2020

(If you’re not, will cover it quicky in this blog later). Now, you’ll be deciding which live chat vendor you should choose to partner with to help your clients take their customer service & support up a level. W hy choose Comm100 Live Chat ? It’s an important decision that shouldn’t be rushed. Get Comm100 Free.

eBook 130

eBook Omni-Channel Knowledge Base Contact Center 130

BirdEye

DECEMBER 22, 2023

Therefore, choosing the right phone system is critical for any small business. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. How much does a small business phone system cost?

System 111

System Self Service Analytics Communication 111

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105