breathe-new-life-into-your-self-service Blog Related Topics 
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. But what happens when your NPS score isn’t quite as rocketing as you’d like? Does it spell doom for your business? Or recommend them to your friends and family?
Doing CX Right
SEPTEMBER 19, 2020
Who owns customer service? You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. Ruiz “advocates freedom from self-limited beliefs that cause suffering and limitations in a person’s life.”. Be impeccable with your words.
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Beyond Philosophy
DECEMBER 19, 2020
I have a new book called Happy Employees Make Happy Customers. If you want to have great experiences, you need to look out for your employees. If employees are happier, then they will provide better experiences for your customers. If employees are happier, then they will provide better experiences for your customers.
Bold360
MARCH 18, 2020
This is brand new territory for us all, especially for the 31.5 million workers who occupy mostly front-line, customer-facing jobs – and who are seeing major shifts in how they need to provide that service. The world of customer experience (CX) is going to have to drastically reimagine how we engage with customers in this new reality.
Comm100
AUGUST 11, 2016
There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. The following list will provide you with 20 skills that customer service operators need to strengthen support across channels. Those tasks are currently your main priorities. Flexibility.
Russel Lolacher
JULY 4, 2022
In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. We want to make sure they are meaningful, that they’re giving us energy, that they’re giving us life. Hello, sir.
Avaya
DECEMBER 6, 2016
On a more critical level, doctors can now record and analyze patients’ heartbeats and breathing patterns to develop life-saving predictive algorithms. These channels range from human interaction (like speaking with a contact center agent) to fully automated interactions to assisted service (like live chat and co-browsing).
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