Qualtrics

APRIL 17, 2019

Holly Palmer is one of the leading figures in the world of alumni, donor and volunteer research. Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study.

Engagement 20

Engagement Conference Study Measurement 20

ChurnZero

DECEMBER 14, 2018

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. A: In my experience, Customer Success is often confused with pure operations and project management roles.

Customer Success 45

Customer Success eBook Tips Customers 45

Gainsight

NOVEMBER 30, 2020

The scope of Customer Success evolved to include other functions like Sales and Product, with 5,000 attendees to the first Pulse conference focused on Product Experience. We have published and produced thousands of blog posts, hundreds of community events, and 3 books. Stop me before I write a Miley Cyrus parody….

Customer Success 101

Customer Success Course Conference Software 101

Beyond Philosophy

JUNE 28, 2019

The first is a psychological principle called symbolic self-completion, and it can also affect customer behavior in your experience. The “Longhorns” are a proud school; their alumni are fanatics. In your Customer Experience, you should ask yourself the following questions regarding self-perception.

Social Media 104

Social Media Study Apparel Sales 104

Grade.us

MAY 4, 2021

Experiment with your social media content. Experiment with posting times & frequency. IF you're just starting out, you'll need to focus on where your strengths lie and experiment with different offers before you niche down. Check out our guide to creating and scheduling Google Posts with Sendible on our blog.

Social Media 26

Social Media Tips Advertising Strategy 26

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. ” Read on to learn how today’s customer experience professionals are planning to position their companies for CX success as we move into 2017. The club has firm rules: 1.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. Anna Morrish.

Software 40

Software Customer Experience Company CRM 40