5-customer-experience-leaders-were-thankful-for Blog Related Topics 
Comm100
DECEMBER 14, 2022
Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity.
CX Accelerator
OCTOBER 28, 2020
The question was, “What song sums up your aspirations as a CX leader?”. I know this isn’t the original intent of the song, but to me, this points to the importance of listening to our customers — especially those things that frustrate and aggravate — and then learning from those mistakes. But what can I say? What a great point.
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Customer Bliss
DECEMBER 28, 2017
As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. I thank you for taking the time to read my posts, and I look forward to creating even more great content for you next year! Click To Tweet. Click To Tweet.
CX Accelerator
OCTOBER 28, 2020
The question was, “What song sums up your aspirations as a CX leader?”. I know this isn’t the original intent of the song, but to me, this points to the importance of listening to our customers — especially those things that frustrate and aggravate — and then learning from those mistakes. But what can I say? What a great point.
Uniphore
JUNE 22, 2021
You listen to your customers on social media. Do you listen to your customer service employees? Nobody was listening when these call center agents were ranting about their everyday challenges. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience.
Gainsight
DECEMBER 10, 2018
Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.
ChurnZero
DECEMBER 29, 2020
All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020. Some of us slowed down. Some of us sped up.
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