Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Steve DiGioia

MAY 23, 2022

If your business caters to tourists, feature foods or products from your fellow local businesses. Sponsor the local school sports teams with clothing or equipment or donate to the area hospital, senior center, or church. Plan an event that features one of your products. Give them a try!

Sports 361

Sports Fashion Hospitality Hotels 361

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had. Are they personally doing okay?

Contact Center 241

Contact Center Customer Satisfaction Video Technology 241

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love your product!

Customer Journeys 105

Customer Journeys NPS System Customer Success 105

Uniphore

JANUARY 4, 2022

Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Gain premier access to our execs as they present the latest product innovations transforming industry leaders across the world. Conversational AI Platform. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Totango

FEBRUARY 28, 2024

Our founder literally wrote the book on customer success, and our software is trusted by some of the largest customer success teams globally. Together, our merger empowers not only customer success teams but the entire post-sale revenue organization to thrive. Our teams are committed to support and customer education.

Company 105

Company Roadmap Sales Customer Success 105

Steve DiGioia

APRIL 17, 2023

He refused to address the many nagging problems that my team had to deal with every day. The once productive team now lost a step. Never having led a team. And certainly, by way of his actions, never created positive morale within his team. Does he give thanks or share praise when the team does well?

Course 147

Course How To Sales Communication 147

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. This blog will help you on your way, providing the top automated customer service examples that can be used across industries.

Examples 177

Examples Customer Service Chatbots Knowledge Base 177

Storyminers

AUGUST 24, 2020

Feedspot has a team of over 25 experts whose goal is to discover and rank popular blogs, podcasts and youtube channels in several niche categories. With millions of blogs on the web, finding influential bloggers in a niche industry is a hard problem to address. Blog post frequency(freshness). Age of a blog.

Social Media 147

Social Media Customer Experience Industry Brands 147

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. It can gather information and identify trends, content ideas, SEO-related keywords, and topic clusters for your blog posts. Incorporating them in your blog posts can also help you boost your rankings on organic search.

Tools 59

Tools Social Media Multi-Channel Video 59

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful. The research team takes on a new priority in today’s world.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software 111

Software Customer Success Innovation Report 111

kommunicate

AUGUST 30, 2023

Last Updated on August 30, 2023 We all know how chaotic product marketing can be. There is an ever-ending list of demands from sales teams that are time-sensitive. Product marketing campaigns that must go out on time, like clockwork. There are competitors to keep a tab on. People also pour over Tons of data to [.]

Handbook 97

Handbook Sales Marketing Data 97

kommunicate

NOVEMBER 16, 2023

Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. On the contrary, you could have a killer product that is outranking [.] The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

Tools 84

Tools Sales Customers Marketing 84

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 91

Data Analytics Customer Retention Software 91

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. In addition, a testament to the workplace we have built is the fast reactions and dedication of our team as they thought of new ways to support Calabrio customers through the pandemic.

e-support 264

e-support Culture Innovation Employee Engagement 264

SAP Customer Experience

JANUARY 14, 2024

This is Fernando from the CRM & CX Product Learning CoE team writing a new blog post about the recent publication of extensibility in CX video project. Hello SAP Community! As a Portfolio Manager for SAP Customer Experience Integration and Extensibility topics, during last years, We had our focus in.

Video 71

Video Sales CRM Customer Experience 71

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

Totango

FEBRUARY 5, 2024

In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. The role of each team overlaps throughout the customer journey, so they need to be able to work cross-functionally to drive expansion and growth. emails from the sales rep.

Multi-Channel 98

Multi-Channel Sales Customer Success Effort Score 98

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 89

Sales NPS Customer Journeys Customer Success 89

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. vital business trends) and externally (i.e., customer health).

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. Another benefit of this program is its ability to help your business follow up on product ideas.

Connections 94

Connections Chief Customer Officer Customer relationships Customer Relationship Management 94

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. From there, Beswada explained that the insights are grouped into relevant segments and then aggregated into dashboards accessible across the organization to marketing, product, operations, and sales.

Sports 93

Sports Leadership Customer Satisfaction Culture 93

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Touchpoint 102

Touchpoint Connections Interaction Data 102

SAP Customer Experience

MAY 5, 2023

Hello everyone, thank you for taking the time to read my blog post. My name is Charalampos (or Charis) Karatzas and I am Portfolio Manager for SAP Commerce Cloud solution in SAP CX Product Learning team. Digitalization is growing with pretty high rhythms, and learning could not be an exception.

Management 88

Management Training Customer Experience Customers 88

Totango

JULY 11, 2023

Totango enables CS teams to drive outcomes quickly We recognize that in today’s challenging environment, most businesses are laser-focused on retaining and growing current clients, and they’re turning to their customer success teams to make it happen. ” — Juan G.,

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Totango

FEBRUARY 23, 2024

Both your pre- and post-sale teams should know the answer to: “What is my customer’s business outcome?” “If If we think about the flywheel from a people and process perspective, what I think works really well is having your teams focused on their customer’s desired outcome, business goal, and strategic achievement.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. What is gross retention? Calculate it!

Metrics 108

Metrics Measurement Strategy Examples 108

Totango

OCTOBER 25, 2023

By Brent Cogswell From the beginning, the mission we embraced as a customer success (CS) team was to improve outcomes for our customers by gaining a single point of view of their complete journey. Building the team to support the customer journey for over 15K customers was a massive undertaking.

Customer Experience 106

Customer Experience Customer Journeys Case Study Customer Success 106

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. This has two issues: It requires additional manpower, weight stickers, and repeated training for the in-store operational team as they scale. BigBasket serves over 10 million customers.

Training 98

Training Gamification Data Innovation 98

BirdEye

MARCH 29, 2024

Businesses have the opportunity to share stories that highlight their mission, values, unique selling points, management team, and areas of expertise. For example, a customer may tour your store and appreciate a particular product you have never promoted actively. And a brand introduction on Instagram stories can definitely do that.

Social Media 109

Social Media Video Guidelines Feedback 109

Totango

NOVEMBER 27, 2023

To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) on the aspects of your product that are most helpful to your customers and then doubling down on those. However, a customer’s health score is constantly shifting.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

kommunicate

JUNE 1, 2023

Last Updated on June 1, 2023 The month of May saw our engineers pull out a neat trick out of their hat, and our product is one step closer to becoming the perfect solution for all your chatbot needs. Let’s take a closer look at what our technical team has been up to. Easily import [.]

Chatbots 75

Chatbots 75

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. I felt fully supported by the Totango implementation, data, and support teams. The onboarding experience was in-depth and thorough.

Report 108

Report Effort Score Customer Centricity User Experience 108

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. The post Supercharge customer success with Totango email and calendar integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. What Is Product-led Growth (PLG)?

Customer Retention 120

Customer Retention Sales Software Strategy 120