InMoment XI

APRIL 27, 2023

This release of enhancements builds on InMoment’s integrated CX approach and AI-powered product foundation to give organizations the best chance of competing in today’s changing business environment. InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe.

Innovation 260

Innovation Feedback Analysis Resources 260

InMoment XI

AUGUST 15, 2023

By analyzing patterns, predictive analytics tools offer insights that enable businesses to make informed choices, quickly implement a closed-loop system , and fine-tune their CX strategies. This deeper understanding leads to tailored interactions, personalized recommendations, and improved problem resolution. Don’t believe us?

Analytics 260

Analytics Tools Customer Experience Retail 260

Lumoa

NOVEMBER 21, 2023

Because of the use of AI in customer feedback analysis , companies do not need to shell out large sums on market research, a practice that is also very time-consuming. When automated to collect the same sets of data to study growth and behavioral changes over a certain period, the data can lead to helpful insights.

Analysis 208

Analysis Feedback Social Media Chatbots 208

InMoment XI

DECEMBER 1, 2021

It’s easy to confuse loyalty marketing programs with customer experience (CX) programs; both seek to drive positive customer relationships and retention. The Difference Between Loyalty Marketing Programs and Customer Experience. The Difference Between Loyalty Marketing Programs and Customer Experience.

Loyalty 260

Loyalty Marketing Loyalty Programs Customer relationships 260

Lumoa

JANUARY 3, 2023

But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well! Survey Design Best Practices. Optimize for automated insight generation. . What kind of results are you trying to get?

Survey 394

Survey Metrics NPS Effort Score 394

InMoment XI

FEBRUARY 14, 2024

While omnichannel customer experience focuses on connecting channels throughout the customer journey, integrated CX takes it further by deriving insights from the customer journey and making decisions based on all of the available data. Here are the steps to get you started building an integrated experience.

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

BlueOcean

DECEMBER 18, 2023

One percent of one percent… at best. Coaches would get to know the agents on their teams. A Quick Overview of Conversation Intelligence A small sample of customer care interactions has never really been enough to get an accurate big picture of what’s going on in your contact center. They could do spot checks for compliance.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

InMoment XI

NOVEMBER 1, 2022

Here, we take a closer look at cluster analysis, how to perform one, how to interpret the data, and what potential disadvantages you should be aware of before you get started. With your chosen method and number of segments, your next step is to get a clearer idea of the data points themselves and how they relate to one another.

Analysis 529

Analysis Groups Metrics Airlines 529

Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. By understanding what your customers want and need you can ensure that you are providing them with the best possible service or product which will help you stay ahead in an ever-changing market. You probably know this. But where do you start?

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Lumoa

APRIL 4, 2023

For a business to flourish, it has to understand its customers well enough to market effectively to them. One of the best ways to do that is through a customer profile analysis. It’s no surprise, then, that the ERP software market grew by nearly 10% in 2019 as more people realized how helpful this type of tool can be.

Analysis 208

Analysis Customer Retention Customer Journeys Customers 208

Experience Investigators by 360Connext

NOVEMBER 7, 2023

The answer and best strategies are backed by science and decades of social behavior. That’s certainly a benefit of customer loyalty, but there are deeper forces at work. But first and foremost: even the best customer retention strategy won’t save a bad product. What about customer call transcripts or support emails?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Why is NPS ® going up or down?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

Survey 59

Survey Connections Consumers Video 59

Totango

APRIL 9, 2024

For the full scoop on all of their bold insights on team alignment and unlocking customer-led growth, check out the webinar: The importance of team alignment and variable compensation The roundtable kicked off with the consensus that aligning CS and Sales teams is imperative, not optional.

Sales 106

Sales Customer Success Strategy Industry 106

Retently

MARCH 20, 2024

On the other end of the line, the responders are the source of the valuable insights that CATI surveys aim to capture. Their experiences, opinions, and feedback are key to market research, driving strategic decisions and fostering a deeper understanding of the subject matter.

Survey 78

Survey Data Analysis Software 78

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started. Such insights lead to increased retention, while improving the overall user experience over time.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Experience Investigators by 360Connext

JUNE 13, 2023

Related: Experience Action Podcast Episode 5 – 5 Questions for Customer Experience (CX) Leaders CX Embedded in Marketing Historically, many organizations have positioned CX within the marketing department. The rationale is straightforward: marketing is outward-facing and focused on understanding and fulfilling customer needs.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

SurveySparrow

APRIL 12, 2024

Don’t worry, I get you! Surveys can have open-ended questions for qualitative insights. They are the best if you aim to do research, measure customer satisfaction , or map customer behavior patterns! It collects raw information and gives insights into public opinions, perhaps right after a natural calamity.

Survey 52

Survey Net Promoter Score Effort Score Comparison 52

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty Roadmap Study Touchpoint 59

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement.

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

Playvox

FEBRUARY 1, 2024

If you’re not analyzing customer sentiment, you’re only getting part of the story. The meaningful insights from consumer sentiment analysis are an essential component of a customer-centric strategy because they indicate the actions needed for improvement. What Is Customer Sentiment Analysis?

Contact Center 93

Contact Center Analysis Measurement Social Media 93

Retently

APRIL 16, 2024

Have you ever wondered how some surveys give really spot-on insights? This article will clarify its structure, explain how to create effective Likert questions, and offer insights into analyzing and interpreting the provided answers to inform your decisions.

Survey 78

Survey Employee Engagement Groups Analysis 78

Customer Bliss

OCTOBER 28, 2020

As many of us continue to work from home and shift working styles due to the pandemic, I’ve been interviewing practitioners and thought leaders about how we can adapt and continue to show up as our best selves in our roles. And they help us understand our insights. Guidewell is the parent company of Florida Blue.

Data 189

Data Insurance Healthcare Customer Journeys 189

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. By taking a thoughtful and thorough approach to the selection process, you’re setting the ground for richer insights, better decisions, and a more connected relationship with your customers and employees. Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

2020 Research

MAY 24, 2023

Sometimes, it’s the only way to get what we want and need. If you’re not happy with the quality of research you’re getting, or if you’re not getting the results you need, it might be time to switch providers. You are no longer getting actionable insights.

Brands 87

Brands Tips Metrics Trends 87

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 89

Sales NPS Customer Journeys Customer Success 89

SmartMessage Blog

NOVEMBER 22, 2023

Getting information about audience segmentation helps to learn specialized marketing strategies, where tailored communication meets high relevance. With our comprehensive and informative article, you can explore the key categories of audience segmentation, easily start with a step-by-step guide, and identify best practices.

Strategy 52

Strategy Marketing Advertising Analysis 52

delighted

APRIL 1, 2024

Asking questions about every attendee touchpoint can help you pinpoint what’s working and what’s not in your event planning, marketing, and management processes. Types of post-event survey questions To reap the benefits of post-event surveys, it’s important to first get to know the types of survey questions you can ask attendees.

Survey 100

Survey Feedback Conference Net Promoter Score 100

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. But from the wide range of tools available online, it can become tricky to know what is the best for your organization.

Tools 52

Tools Survey Feedback e-support 52

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. But from the wide range of tools available online, it can become tricky to know what is the best for your organization.

Tools 52

Tools Survey Feedback e-support 52

BirdEye

MARCH 22, 2024

billion monthly users, has become a marketing behemoth. businesses and 79% of global marketers use Instagram, which makes it a force to be reckoned with. It digs deeper, revealing your audience’s demographics, interests, and how they engage with your content across all your locations. Instagram, with its 1.4

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

2020 Research

NOVEMBER 2, 2023

By engaging with your target audience during the development phase, concept testing enables you to harness valuable insights and shape your ideas based on direct customer feedback. Are you interested in the market appeal of your company’s new offering? The key to successful concept tests is careful planning.

Feedback 59

Feedback Advertising Survey Groups 59

Optimove

DECEMBER 25, 2023

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Today’s hyper-connected customers interact with brands through a dizzying myriad of channels, from websites and email to mobile phones and social media. This insight is instrumental in optimizing and refining marketing strategies.

Customer Journeys 59

Customer Journeys Customer Experience Touchpoint Effort Score 59

BirdEye

FEBRUARY 12, 2024

Benefits of location-specific social media The challenges of multi-location social media marketing Multi-location social media tips and best practices Multi-location marketing FAQs Elevate your multi-location social media game with Birdeye What is multi-location social media? Siloed reporting prevents holistic insights.

Social Media 59

Social Media Multi-Channel Tips Brands 59

2020 Research

JULY 4, 2023

In the fast-paced and ever-changing world of business, market research has become the secret ingredient for success. In a world where competition is fierce, businesses need every advantage they can get. That’s where market research comes in. Now, organizations must tap into valuable consumer data to stay ahead of the game.

Data 97

Data Consumers Trends Resources 97

Comm100

JANUARY 17, 2024

The best Gen AI bots also automatically index website & company content to ensure they only deliver helpful & accurate answers, avoiding hallucinations that can deliver incorrect information. Every party benefits – so here’s a deeper look into why every organization should be leaning into automation.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Feedbackly

MARCH 1, 2024

Brands that are serious about delivering a better customer experience and retaining their position in the market will focus a lot on understanding customers at an emotional level, taking feedback seriously, and aligning their strategies with the values endorsed by their clientele. Let’s look at it from the beginning.

Trends 59

Trends Metrics Policies Brands 59