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Financial Services Reputation Management: Secure Lifelong Customers

InMoment XI

Online reputation management gives businesses the power to control the narrative surrounding their brand, respond swiftly to feedback, and proactively address any negative publicity, thereby fostering credibility and confidence among current and potential clients. Financial services providers are tasked with a unique challenge.

Financial 260
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How to Power up Your B2C Marketing Strategies with Surprising B2B Secrets

C3Centricity

As companies strive to navigate the complexities of their respective markets, the learnings one can gain from examining the nuances of both B2B and B2C marketing become self-evident. It involves understanding the needs, desires, and behaviours of your customers/consumers/clients (C³ – now you know where our company name comes from!)

B2C 226
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[Experience Action Podcast] Those Needy Customers!!

Experience Investigators by 360Connext

Ever felt like you’re walking a tightrope trying to satisfy high-maintenance clients while keeping your team’s spirits high? We’ll reveal how to navigate the customer journey with foresight and finesse, ensuring that your clients feel heard, valued, and—most importantly—cared for without draining your precious resources.

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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

The concept of ESG has had its place in the business world for a couple of decades, but it is only recently that it has become mainstream. And how have their efforts shifted as remote work has become more common? What policies do you have in place to prevent discrimination and harassment in the workplace?

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems.

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Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023

Comm100

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. CX is becoming increasingly important to the financial industry and all businesses as the differentiating factor. What is Customer Experience in the Financial Industry? of their share of deposits.

Financial 191
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Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services

ECXO

Professional services (PS) and consulting is critical to client experience. From a client perspective firm offering CX-related PS / consulting – in enterprise technology, telecoms, electronics, and beyond – are superficially similar. Clients assume service and product quality. In other words, how do you escape a parity trap?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.