Andrew Mcfarland

AUGUST 22, 2017

In the spirit of “back to school” here is the “course content” to achieve the impossible. In my experience, most CX professionals are thrust into dysfunctional environments and asked to perform miracles. Course Description: A comprehensive overview of the.

Customer Experience 76

Customer Experience Course Customers Metrics 76

Engine Insights

AUGUST 18, 2021

An important aspect of data collection in the insights industry is the ability to get survey invites out to potential respondents and recruit them for research projects.

Survey 72

Survey Industry Data 72

NetBase

JULY 29, 2019

It’s back-to-school time and brands are doing all they can to capture consumers’ attention. Back to school” as a keyword phrase. Sentiment for the keywords “back to school” has been pretty high over the past month at 79% positive. And “go back” is one to watch. Updated July 2019.

Trends 62

Trends Social Media Analytics Brands 62

Optimove

JUNE 29, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Consumers 57

Consumers Survey Brands Marketing 57

Optimove

JULY 25, 2023

Brands Offered Insights on Strategies to Boost Brand Engagement and Drive Retail Sales The post Optimove’s 2023 Back-to-School Survey Reveals Strong Consumer Loyalty and Willingness to Spend More appeared first on Optimove.

Loyalty 52

Loyalty Consumers Survey Retail 52

Maru Group

SEPTEMBER 11, 2020

The start of school is always fraught with uncertainty, but this year’s back to school time is unlike any other. With the start of this school year, there are lots of other questions, big questions: “Will my child be safe?” Will the school stay open?” “Are my clothes okay?” A different kind of play.

Interaction 52

Interaction Survey Technology Engagement 52

Oracle

AUGUST 16, 2019

It’s back to school time — for children and some adults. No longer are beach days marking the calendar, but early wake-ups and homework after school. What’s the best tech to keep everyone organized, learning, and enjoying the school year? We take a look at a few modern tech tools for back to school season.

Tools 46

Tools Video Social Media Course 46

Oracle

AUGUST 25, 2020

With some children starting school in masks and others from behind a screen, parents can expect this year’s approach to education to be quite different from years past. But, what will back to school shopping be like? Here’s a quick look at what you can expect for your 2020 back-to-school shopping experience.

Fashion 51

Fashion Retail Survey Report 51

FiveStars

JULY 6, 2018

Back to school is one of the best times to run a promotion for your business—according to the National Retail Federation’s 2017 study, back to school spending is on the rise, making it one of the biggest shopping holidays of the year. The post Back to school is here! The post Back to school is here!

Retail 40

Retail Study 40

ForeSee

SEPTEMBER 8, 2016

The post Back-to-school shopping: Here’s what’s driving sales (Report) appeared first on ForeSee. The underlying observation from the data is how much research via digital channels helps drives sales to physical stores.

Report 53

Report Sales Data Social Media 53

Qualtrics

JULY 8, 2020

Find out how you can get back to school with feedback from families, students, and staff at the heart of the actions you take to ensure everyone feels safe, supported and ready to re-start education after the disruption from COVID-19. See the full back-to-school solutions. Are your staff ready to return? The challenge.

Guidelines 40

Guidelines Government Measurement Travel 40

iPerceptions

AUGUST 14, 2015

The back-to-school season is already in full swing. According to eMarketer, both parents and students are starting their shopping early this year with most making purchases three weeks to one month before the start of the school year. Not only are parents and students spending earlier but they are spending big.

Sales 48

Sales Tips Retail Data 48

Think Customers

JANUARY 7, 2019

Arizona State University is on a mission to innovate. Long a staple of the Phoenix area, it has also created a national presence with its online degree and certificate programs, and was named the “Most Innovative” university by U.S. News & World Report three years in a row, beating out Stanford and MIT, among others. According to U.S

Innovation 45

Innovation Report 45

iPerceptions

AUGUST 9, 2016

The beginning of August marks the heart of the back-to-school shopping season, and according to the National Retail Foundation, parents and students are purchasing goods more freely.

Retail 48

Retail Sales Marketing 48

Qualtrics

AUGUST 13, 2020

Parents are faced with a tough decision: Send their kids to school during an ongoing pandemic or keep them home and continue the often difficult process of remote learning. Will parents send their children back to school? More than half (56%) say they’ll send their child back because their child learns better in the classroom.

Study 26

Study Measurement Survey System 26

Comm100

SEPTEMBER 12, 2023

From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. Data-driven decision making : With SEM, decisions are backed by comprehensive research and ongoing assessments. Freshmen enrollment grew by 9.2%

Management 156

Management Financial Resources Strategy 156

Helen Dewdney

AUGUST 30, 2017

As if children aren’t expensive enough we have to buy school uniforms and all that other stuff! However, I am a fan of school uniforms for a variety of reasons, but it wasn’t too many years ago that it would nearly break the bank to send kids back to school. Prices of many items come down in the last few years.

How To 30

How To Comparison Banking Tips 30

Steve DiGioia

MAY 23, 2022

Sponsor the local school sports teams with clothing or equipment or donate to the area hospital, senior center, or church. For example, a bakery can host an event entitled “Cake Baking Secrets”, or a clothing store can hold a fashion show right around the time of the high school prom. Use social media wisely.

Sports 361

Sports Fashion Hospitality Hotels 361

Comm100

JUNE 21, 2023

Yield rate – the percentage of admitted students who go on to enroll in a school – is often held up as a sign of a school’s attractiveness and reputation. If high, it can indicate students are keen to join the school once they receive an offer. Why is yield rate so important for colleges & universities?

Chatbots 130

Chatbots Financial Communication Connections 130

InMoment XI

SEPTEMBER 10, 2019

School is back in session, which means a new and unfamiliar schedule…and necessary bedtimes. Employee Experience and Patient Experience Go Hand-in-hand Let’s be clear: I love my job. In fact, I’m one of those people who truly enjoys going to work. But hang on…here comes the punch line: it’s been A WEEK. View Article.

Employee Experience 308

Employee Experience Healthcare 308

Experience Investigators by 360Connext

OCTOBER 17, 2023

Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. The one thing they all have in common? There’s some common agreement now in the world of business.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Forrester's Customer Insights

AUGUST 16, 2022

In just a few weeks, kids around the globe will be back in the classroom for a new year of learning. Despite the heat wave across the United States, summer is quickly coming to a close. Loyalty marketers, you might consider joining them! Since early 2020, concerns for health and safety, supply chain issues, and […].

Loyalty 26

Loyalty Strategy Marketing B2C 26

NICE inContact

SEPTEMBER 15, 2020

For many, back to school means back to video conferencing, either full or part time. The end of vacation means back to the desk, in front of a camera most of the day. As with so many things, 2020 is different. The same is true for parents. The paradigm extends to other parts of our lives.

Video 156

Video Report Contact Center Call Center 156

Comm100

SEPTEMBER 14, 2022

With a smaller pool of students to draw from, many colleges and universities are struggling to engage with and attract students to their school. Record low acceptance rates at Ivy League universities indicate that top schools are seeing increased applicants, but clearly this trend isn’t shared across the board.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

Brandwatch CX

SEPTEMBER 2, 2020

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Experience Investigators by 360Connext

DECEMBER 14, 2021

2021 was another strange, unpredictable, not-quite-back-to-normal trip. The introduction of vaccines led to some employees coming back to the office. Schools opened and closed and quarantined cohorts. It’s time to wrap up another year. When it came to customer experience, leaders dealt with all sorts of changes and challenges.

Customer Experience 372

Customer Experience Customer Journeys Airlines Customer Service Representative 372

ShepHyken

MARCH 4, 2024

What strategies can a company use to give back to its local communities? How can a company create a culture that values giving back and community involvement? How can a company create a culture that values giving back and community involvement? Giving back (charity, community involvement, causes, etc.)

Culture 80

Culture Company Wireless Customer Satisfaction 80

CSM Magazine

FEBRUARY 27, 2024

This is all thanks to translators and translation services for schools. This article talks about how essential it is to teach translation in school—for our future, continued international cooperation, and for helping students work towards their dreams.

Hospitality 52

Hospitality Resources Government Culture 52

Zeisler Consulting

APRIL 2, 2024

Which brings me back to the original quandary: Is technology and automation going to kill the Contact Center? It was an (even by then) old joke when I was taking a computer science back in grad school that, ‘this damned program isn’t working correctly because it’s doing what I told it to do.’

Contact Center 72

Contact Center Policies Customer Care System 72

Comm100

APRIL 11, 2022

Today’s students expect to receive support when it suits them, not when it suits the school’s working hours. However, hiring agents to work outside of normal hours simply isn’t feasible for most schools. However, hiring agents to work outside of normal hours simply isn’t feasible for most schools.

Chatbots 130

Chatbots Study Wait Times Examples 130

ShepHyken

OCTOBER 20, 2021

Old school technology, techniques, and practices have given way to a new way of doing business. There’s nothing wrong with any of this, but let’s get back to the choice of sending your customer a handwritten thank-you note versus a short text message. Old school” ideas may have more relevance than you think. . For example:

Fashion 150

Fashion Customer Service Training Technology Communication 150

Kerry Bodine

APRIL 25, 2019

Jade’s passion for delighting customers dates back to her high school years, when she worked at Blockbuster Video. I’m thrilled to announce the addition of Jade to the Bodine & Co. Jade holds an MBA in IT project management from Cal Lutheran University.

Consulting 229

Consulting Video Course System 229

Steve DiGioia

NOVEMBER 26, 2018

I was thinking back to my daughter’s high school awards ceremony. This original article was written by Steve DiGioia. Here are two questions for you. 1) Where does an employee receive the necessary skill set to become a customer service superstar? 2) How can we identify the needed traits of a potentially great service provider?

Customer Service 239

Customer Service Customers Management 239

Steve DiGioia

APRIL 5, 2021

During our young adult years, we’re still concerned about “fitting in” and finding our place in “work world” – which is either far different from or eerily similar to “school world”. RELATED POST : Because We Were Willing to Build a Business Back Then. They’re tired of dealing with years of B.S. But that’s where the problem lies.

Customer Service 246

Customer Service Customers Meeting Company 246

QuestionPro Audience

AUGUST 31, 2017

This is one of the main issues with the old-school punch card: your best customers would consistently fill up the punch card, but there would be no record of who they are. This is one of the main issues with the old-school punch card: your best customers would consistently fill up the punch card, but there would be no record of who they are.

Loyalty Programs 262

Loyalty Programs Loyalty Customers Resources 262

ShepHyken

MAY 13, 2020

While we’re not back to “business as usual,” we are starting to see business reopen and adapt to a new normal. Maybe, but I can think back to a childhood incident that may have been a life-changing moment—and I never realized it until I remembered it just a few weeks ago. I see light at the end of the tunnel. Was I born this way?

Customer Service Training 156

Customer Service Training Training Customer Focused Customer Service 156

Customer Bliss

JUNE 9, 2021

A recent Harvard Business Review article cites a study by researchers at the MIT Sloan School of Management, which found that consumers may be willing to pay 2% to 10% more for products from companies that provide greater supply chain transparency. “The best way to learn if you can trust somebody is to trust them.”. Ernest Hemingway.

Leadership 288

Leadership Hospitality Customer relationships Company 288