ShepHyken

FEBRUARY 27, 2024

After the show, we heard from John Hughes , who is connected with me on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Generally, it is to find out if they did a good job or what they can do to make the experience better. Connect with Shep on LinkedIn.

Survey 87

Survey Customer Satisfaction Customer Service Training Customers 87

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

OCTOBER 13, 2022

“I think recognition and applause are needed when we encounter awesome service” – John Tschohl . About the Author. John Tschohl is a professional speaker, trainer, and consultant. John is a self-made millionaire traveling and speaking more than 50 times each year.

Customer Service 105

Customer Service Healthcare Travel Consulting 105

ShepHyken

JULY 20, 2021

Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. ” About: John Ball is the executive vice president and general manager of Customer Workflows at ServiceNow, a company that creates great customer experiences through digital workflows.

Chatbots 153

Chatbots Employee Experience Customer Engagement Engagement 153

ShepHyken

MARCH 25, 2024

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. Here are my top five picks from last week.

Loyalty Programs 76

Loyalty Programs Hotels Customer Service Hospitality 76

ShepHyken

AUGUST 20, 2019

Shep Hyken interviews John Rossman. They discuss John’s new book, Think Like Amazon , and how to utilize the key factors that drive Amazon’s success. The Interview with John Rossman: Innovation and success come from developing and committing to systems. They were relentless about improving their game.” – John Rossman.

Innovation 142

Innovation System Financial Loyalty 142

The DiJulius Group

DECEMBER 7, 2022

In this episode, John welcomes best-selling author and generational guru Mark Perna. Mark is the founder and CEO of TFS Results, a strategic consulting firm. He also serves on the Advisory Council for the Coalition for Career Development in Washington, DC. Read Full Article.

Consulting 93

Consulting Groups Company 93

BlueOcean

DECEMBER 21, 2020

Bozoma Saint John. Bozoma Saint John is a force to be reckoned with. Author and speaker, he is committed to helping people and companies define and fulfill their purpose. He shares of a wealth of expertise and insight on his blog and podcasts. Simon Sinek.

Customer Care 156

Customer Care Connections Customer Service Engagement 156

The DiJulius Group

JANUARY 25, 2023

On this episode of The Customer Service Revolution, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jason Reid. Jason is a serial entrepreneur, author, ironman athlete, and, most of all, a great family man. In 2018, life couldn’t get much better until he and his wife received the devasting news that their.

Groups 82

Groups Customer Service Customers 82

CSM Magazine

JUNE 8, 2023

About the Author John Tschohl is the founder and president of the Service Quality Institute—the global leader in customer service—with operations in more than 40 countries. For more information on John Tschohl and the Service Quality Institute, visit www.customer-service.com. You can download a copy here.

Customer Service 105

Customer Service Customer Service Training Communication Customers 105

The DiJulius Group

NOVEMBER 15, 2023

Get ready to unlock the game-changing potential of customer service with best-selling author and expert John DiJulius.

Competitive Advantage 64

Competitive Advantage Groups Customer Service Customer Experience 64

The DiJulius Group

AUGUST 19, 2020

In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. John didn’t get his success offered on a silver platter. Read Full Article.

Meeting 96

Meeting Groups Customer Experience Customer Service 96

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. ” John Steinbeck’s description of a fishing expedition in his book Sea of Cortez puts an insightful finger on the business world’s metric dilemma when it comes to customer affect.

Metrics 288

Metrics Customer Centricity Innovation Measurement 288

ShepHyken

FEBRUARY 18, 2024

I also like the tips and tactics the author shares to master both. My Comment: My good friend and fellow customer service expert, John DiJulius, has summarized some of the highlights from a recent Forbes article that listed the top customer service companies. These are companies who also have significant brand loyalty.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

MAY 30, 2023

Following that, he introduced segments of the following songs: Walking On Sunshine by Katrina and the Waves Tiny Dancer by Elton John Footloose by Kenny Loggins Get On Your Feet by Gloria Estefan Back On My Feet Again by The Babys And many more! During the call, the patient can hit the “0” button and leave a voicemail.

Wait Times 152

Wait Times Customer Service Training Customer Service Customer Experience 152

ShepHyken

DECEMBER 17, 2023

Culture Clash: Why Customer Experience Improvements Fail by John Aves (MyCustomer.com) To successfully change your CX, you must create the right culture and climate to effect the change. According to the author, “…the problem isn’t rooted in strategic thinking, but because the CEO is often detached from the plan.”

Customer Service 58

Customer Service Customer Centricity Loyalty Programs Culture 58

The DiJulius Group

AUGUST 3, 2022

John Ruhlin is the world’s leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Gift·ology and has been featured in Fox News, Forbes, Fast Company, Inc, and New York Times. However, during his early years, John found himself selling knives. Read Full Article.

Loyalty 52

Loyalty Groups Customer Experience Company 52

The DiJulius Group

AUGUST 12, 2020

This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is the author of 20 books that have been bestsellers around the world and have been translated into more than 35 languages. In addition.

Groups 105

Groups Marketing Customer Experience Customers 105

Comm100

FEBRUARY 19, 2021

The value and need of this emotion has become all the more pertinent since the emergence of Covid-19 in 2020, but as John Di Julius, Chief Revolution Officer, explains, the development of technology has had its impact too. . As Adrian Swinscoe, best-selling author and experience advisor, explains, empathy must be more than a consideration.

Customer Experience 334

Customer Experience Consumers Study Brands 334

ShepHyken

DECEMBER 3, 2023

How to Avoid Your Cx Initiatives from Being Another Flavor of the Month by Nicole Paul (John DiJulius) You’ve spent months executing a new initiative to help streamline things for your team. John DiJulius is a fellow customer service expert and a great friend. For a customer service initiative to work, it has to keep going.

Customer Service 58

Customer Service Loyalty Programs Loyalty Customer Service Training 58

ShepHyken

APRIL 10, 2023

In his book, The Human Experience , John Sills shares the three myths that create poor customer service. Plus, John shares how a Swiss Rail train breaking down has led to one of the best customer experiences he has ever received. The Myth of Customer Feedback. There are two types of efficiency in customer support/contact center.

Return on Investment 62

Return on Investment Poor Customer Service Contact Center ROI 62

The DiJulius Group

JUNE 14, 2023

John recently had the incredible opportunity to chat with Shep Hyken, a true expert in the customer service and experience world and a best-selling author. They discussed the current landscape of customer service and its crucial role in building customer loyalty.

Study 52

Study Loyalty Groups Customer Service 52

ShepHyken

OCTOBER 29, 2023

A Great Way to Get Your Employees to Connect With Customers by John Dijulius ( The DiJulius Group) Most people believe the customer is the one who benefits when the employee makes a personal connection. The author covers formulas for churn, retention, and more. The author covers formulas for churn, retention, and more.

Customer Service 63

Customer Service Loyalty Programs Ecommerce Loyalty 63

ShepHyken

JULY 27, 2021

Shep Hyken interviews John Wass, CEO of Profit Isle. About: John Wass?is Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. The post Amazing Business Radio: John Wass appeared first on Shep Hyken.

Customer Centricity 94

Customer Centricity Resources Communication Customer Service 94

Michelli Experience

JUNE 19, 2018

Let me defer to a definition of love provided by an esteemed business academician, Peter Senge (author of the landmark book The Fifth Discipline – The Art and Practice of the Learning Organization and a professor of business at MIT). John writes, “But would Starbucks really replace anything? Then again was it? It’s Your Choice.

B2C 113

B2C Comparison Hotels B2B 113

The DiJulius Group

FEBRUARY 9, 2022

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Fred Reichheld, best-selling author and the creator of the Net Promoter Score (NPS). Their conversation is around Fred’s newly released book Winning on Purpose – The Unbeatable Strategy of Loving Customers. Read Full Article.

Net Promoter Score 81

Net Promoter Score Strategy NPS Groups 81

CSM Magazine

OCTOBER 5, 2022

To do that, you’ve got to be “Relentless” “Also essential is… a chief executive who is just as committed to customer satisfaction as he is to stockholder satisfaction… just look at Amazon, Costco and Home Depot!! –John Tschohl. About the Author.

Culture 52

Culture Customer Service How To Guidelines 52

ShepHyken

AUGUST 1, 2023

If you want to learn more about how to properly gift your customers, read this article about my friend John Ruhlin and his book Giftology. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Hotels 117

Hotels Travel Exercises Customer Service Training 117

Blake Morgan

FEBRUARY 7, 2023

Build-A-Bear Workshop CEO Sharon Price John says customer experience is woven into the brand’s DNA. Price John says it’s about empowering customers to create something uniquely theirs. Price John says the company relied on customer feedback to drive its digital transformation. Does it serve customers? Is it backed by data?

Customer Experience 52

Customer Experience Strategy Customer Centricity Brands 52

The DiJulius Group

AUGUST 26, 2020

1. Feature Article How To Find Your Personal Why By John DiJulius, Chief Revolution Officer Each of us has the ability to impact thousands of people’s lives through providing genuine care for others, whether it is called Customer service or human service. One of my favorite quotes is by author Marian Wright Edelman, who.

How To 103

How To Groups Customer Service Customers 103

The DiJulius Group

MARCH 8, 2023

Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary. In order to be a Revolutionary, you need to: Never say or accept “I gave my best” Understand the Reality Distortion Field Ask yourself ‘What belief system needs to be changed in your world’? Understand the mindset of a.

Groups 52

Groups System 52

ShepHyken

JULY 23, 2019

Shep Hyken interviews John R. The Interview with John Brandt: There’s often a disconnect between organization leaders and customers. But I don’t think we should do that to our customers.” – John Brandt. “In In a moment of crisis, you find out who you can trust and who you can’t.” – John Brandt. About : John R.

Customer relationships 92

Customer relationships Feedback Culture Customer Experience 92

CSM Magazine

DECEMBER 2, 2022

John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible. If you are greeting a returning customer whose name you remember, you can say, “It’s nice to see you again, John. Say, “John, thanks for your patronage. About the Author.

Competitive Advantage 52

Competitive Advantage Airlines Training Customer Service Training 52

AWS Machine Learning

FEBRUARY 1, 2024

About the Authors Sudeesh Sasidharan is a Senior Solutions Architect at AWS, within the Energy team. John Klacynski is a Principal Customer Solution Manager within the AWS Independent Software Vendor (ISV) team. Sudeesh loves experimenting with new technologies and building innovative solutions that solve complex business challenges.

Data 88

Data Analysis Technology Report 88

ShepHyken

SEPTEMBER 4, 2019

Let’s say our actor’s name is John Smith. Four questions and statements sum up what I’m talking about: At the unknown stage of his career, the question is: “Who is John Smith?”. Once he is discovered and becomes a sensation, the director makes a request: “Get me John Smith.”. He retires but is remembered.

Entertainment 111

Entertainment Innovation Leadership Customer Service Training 111

Bill Quiseng

NOVEMBER 1, 2023

To paraphrase John DiJulius’ battle cry, it’s time for a CX Revolution! Business management expert and author @Tom Peters said, “Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. But no more.This is our time for a CX Revolution! Perception is all there is!”

Customer Journeys 97

Customer Journeys Sports Customer Service Training Customer Care 97

ShepHyken

SEPTEMBER 24, 2023

Several years ago, I met the author, Kelechi Okeke, when I was at a speaking engagement in Nigeria. By John Dijulius (The DiJulius Group) Since the middle of the pandemic, customer experience in nearly all industries has dropped to a two-decade low. It takes cross-functional collaboration. Is the Customer Service Recession Ending?

Customer Service 68

Customer Service Customer Service Representative Customer Satisfaction Customer Service Training 68