West Monroe

DECEMBER 20, 2022

technologies will be significant to reaching sustainability targets. technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

technologies will be significant to reaching sustainability targets. technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

Avaya

APRIL 10, 2019

2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. of organizations are using or planning to use AI for customer interactions or analytics. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

Magellan Solutions

JUNE 14, 2023

The Power of BPOs for Disruptive Innovation You can partner with a trusted BPO company that assists in research and development, technology implementation, process optimization, and market analysis, enabling you to focus on core competencies while leveraging the BPO’s capabilities to drive innovation and transformation.

Innovation 52

Innovation Transportation Telecommunications Culture 52

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. Our approach applies to both open-source and proprietary models equally.

Training 106

Training Effort Score Examples Data 106

Customer Alignment

MARCH 2, 2018

Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

West Monroe

JANUARY 30, 2019

Leading into the Enact stage of DEEPEN, your team will already have done a hefty amount of work defining a CX North Star , building a backlog of viable ideas and customer research, and creating a roadmap of initiatives based on their dependencies and key milestones. Create a CX Governance. Build a Measurement Framework.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

CSM Magazine

JUNE 14, 2022

In 2021, we announced our roadmap for data sovereignty across Southeast Asia with a local data centre in Singapore after successfully on-boarding many new cloud customers in the APAC region. This was especially true for financial and government institutions.

Banking 59

Banking Employee Engagement Roadmap Data 59

SuiteCX

JUNE 16, 2017

Investment in data and Technology. Making omni-channel work requires a significant investment in data, analytics and machine learning. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. This takes time, money and specialized skill sets.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

West Monroe

DECEMBER 21, 2021

To successfully seize these opportunities, health plans should pay close attention to three related domains: consumerism, technology enablement, and procurement capabilities. What tools, technologies, and approaches are available now to help contain costs and drive better experiences that didn’t exist five, ten, twenty years ago?

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

Strativity

DECEMBER 12, 2022

The cloud is an increasingly popular destination: according to Gartner, nearly two-thirds (66%) of spending on application software will shift to cloud technologies by 2025. Phase 2: Define your cloud migration strategy and roadmap. Does the tool offer analytics-based recommendations to map on-site instances to cloud instances?

Strategy 52

Strategy Roadmap System Tools 52

North Highland

SEPTEMBER 27, 2019

In fact, between 60 and 73 percent of all enterprise data goes unused for analytics. To cut through the clutter of an increasingly complex and ever-evolving data landscape, the answer does not begin with yet another technology tool or siloed functional initiative. Double -down on data governance.

Data 40

Data Government Social Media Roadmap 40

Gainsight

AUGUST 2, 2021

In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. In most organizations, CS Operations governs six key components: Reporting. Reporting, data, and systems are on the technology side of your CS Ops functions. At Gainsight, we believe in simplicity.

Fashion 52

Fashion Leadership NPS Report 52

SuiteCX

JUNE 16, 2017

Investment in data and Technology. Making omni-channel work requires a significant investment in data, analytics and machine learning. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. This takes time, money and specialized skill sets.

Omni-Channel 100

Omni-Channel Retail Multi-Channel Social Media 100

inmoment

JUNE 1, 2020

The VoC team has implemented a Coronavirus text analytics category and is updating senior management twice a week, calling out references to COVID-19 within VoC trackers including critical areas of the business like roadside assistance and Thrifty car rentals. Prompt Survey Respondents to Give Richer Feedback through Text Analytics.

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

Gainsight

OCTOBER 22, 2018

Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product.

Roadmap 40

Roadmap Analytics Customer Success Financial 40

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY.

Brands 60

Brands Social Media Analytics Conference 60

Circular Edge

MAY 2, 2022

Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud. Flex your analytical abilities.

Culture 52

Culture Healthcare Apparel Financial 52

SmartKarrot

DECEMBER 13, 2022

Developing customer success best practices and building a team of network analytics experts to maximize the firm’s impact on client organizations. Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Apply here: [link].

Customer Success 19

Customer Success Roadmap Leadership Government 19

Eptica

MAY 11, 2017

Author: Olivier Njamfa This week’s Gartner Customer Experience & Technologies Summit (10-11th May 2017) provides everyone in the sector with the perfect opportunity to take stock of the current state of customer experience – and to help CX teams to plan for the future. Published on: May 11, 2017. Share this page on: Tweet.

Customer Experience 51

Customer Experience Self Service Chief Customer Officer Roadmap 51

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Design a data-driven product roadmap. Description: The Atlassian Summit teaches teams how to use Atlassian tools and touts their latest technology. Shorten time-to-market with faster and easier product research.

Conference 33

Conference Management Innovation Roadmap 33

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ClearAction

MAY 16, 2016

Technology has the potential to make all of the above more efficient, and infrastructure is the integration of all of the above. Guidance = Competency development, marketing governance. Metrics = Profitability, predictive analytics, enterprise metrics alignment. Technology = Enterprise marketing management, portfolio management.

Marketing 54

Marketing Customer Experience Sports Metrics 54

AWS Machine Learning

JUNE 24, 2022

Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging. The data is cataloged via the AWS Glue Data Catalog and shared with other users and accounts via AWS Lake Formation (the data governance layer). Personas, operations, and technology summary.

Roadmap 92

Roadmap Training Data Government 92

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

West Monroe

MAY 1, 2023

The mandate of customer support has always been to balance the customer experience with efficient, scaled operations in the context of the product roadmap and known gaps. Far less clear, however, is the roadmap on where to begin and how to utilize these capabilities quickly and effectively. Is the technology mature enough?

Self Service 52

Self Service Chatbots Roadmap Software 52

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. Yet, because of the use of technology to gain valuable information to conduct customer success operations , it is more prevalent in product-based firms.

Healthcare 10

Healthcare Industry Customer Success Trends 10

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Gainsight

FEBRUARY 9, 2021

They can then connect the dots to the process improvements and technology to get the job done and the right people and teams to help make those changes. With Manny and Scott in separate teams and supporting so many leaders between them, governance has become something of a superpower in their toolkit. So how does PTC do it?

Government 52

Government Roadmap Leadership Customer Success 52

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

ECXO

DECEMBER 20, 2023

Marketers, and enterprise software vendors from dta and analytics to voice of customer, have spent the past 20 to 30 years trying to work out how to get it right – with mostly disappointing results. We all work in regulatory environments which govern the way we use data and protect customer privacy. We need an honesty jar here.

Customer Experience 52

Customer Experience Effort Score B2B ROI 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

West Monroe

MARCH 8, 2022

Manufacturing executives have been overwhelmed with messaging around information and operational technology (IT/OT) convergence. That messaging suggests convergence must happen before they can take advantage of AI, machine learning, industrial internet of things, and other emerging technologies that will drive the factory of the future.

Data 52

Data Roadmap Leadership Technology 52

West Monroe

JANUARY 18, 2023

Featured Content This is Digital, Episode 10: How to Shift from a Project to Product Mindset Read More Many other businesses know they need to modernize and digitize their strategies, technologies, product portfolios, and in-house skillsets. And it needs technologists (e.g., specific to product development lifecycles.

Banking 52

Banking Innovation Self Service Government 52

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. When XM is truly embedded across an organization, you need a governance structure to manage it. Go behind the stories from breakthrough government and public sector organizations. What’s new in XM?

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29