ReviewTrackers

SEPTEMBER 13, 2023

It’s common knowledge that testimonials are important for any business, and it’s because they provide three major benefits: Increased online conversions Improved SEO performance Establishes social proof However, it’s not enough to just talk about these benefits, which is why we’re adding some real-world examples to give you an idea of how testimonials (..)

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MyCustomer

JANUARY 5, 2023

Ei Evolution & its Academy is proud to announce that it is partnering with MyCustomer for the launch of a series of training courses 5th Jan 2023 Ei Evolution Academy partners with MyCustomer

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Happy or Not

APRIL 26, 2023

Introducing HappyOrNot Academy, a new free resource for all HappyOrNot users and administrators that will make you the expert in using Analytics to improve your business. What is HappyOrNot Academy? How can I benefit from HappyOrNot Academy? The post HappyOrNot Academy: Become a feedback expert appeared first on HappyOrNot.

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ijgolding

NOVEMBER 21, 2014

It is for that reason that the Customer Experience Academy (CXA) has been created – with the specific remit of helping Customer Experience Professionals to achieve CCXP status. The Customer Experience Academy CCXP Training Programme – London, 3rd & 4th February 201 5.

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ECXO

APRIL 2, 2021

ECXO partners with The CX Academy We’re pleased that The CX Academy has chosen the ECXO – European Customer Experience Organization to be a partner of their top and practical CX education and certification program & we look forward to this fantastic collaboration. SHARE ARTICLE. Share on facebook. Share on twitter.

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Myra Golden

DECEMBER 15, 2020

Last week I told you about De-escalation Academy, and immediately I got a ton of questions. What is the total time commitment for the Academy? Each day in the Academy, my students develop phrases and statements to use with their customers on my worksheets, guides, and checklists. Is this an option for the Academy?

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Feedbackly

FEBRUARY 26, 2020

We’ve recently launched CX Academy, our 8-part CX certification course aimed at giving you a crash course in the basics of building a customer. The post Free Customer Experience Certification (CX Academy) appeared first on Feedbackly.

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Customer Experience Course Feedback Customers 52

Blueshift

OCTOBER 27, 2021

The post Now Available on Blueshift Academy: Omnichannel Campaigns appeared first on Blueshift. As customer expectations evolve and personalized experiences move to the center of your digital marketing strategy, creating omnichannel campaigns is becoming more and more imperative for activating and retaining customers.

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Myra Golden

DECEMBER 8, 2020

In case you missed it, we just launched de-escalation academy. My Content Designers, Advisors, and I carefully designed De-escalation Academy to fully prepare your employees to confidently get customers to accept their word as final, preempt escalations, and control conversations assertively.

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Michel Falcon Experience

OCTOBER 23, 2014

Let me introduce you to the Experience Academy. The Experience Academy is a six module online course that will give you EVERYTHING you need to become more focused on your customers and employees. If you aspire to increase your customer and employee loyalty, Experience Academy is your solution. featured Uncategorized'

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SAP Customer Experience

OCTOBER 17, 2022

What does October mean to you? For some it means the trees are starting to change their colors to welcome autumn in the north and hail spring in the south. For sports fans it means long awaited playoffs or season openers to cheer their teams. For most, it’s the realization.

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Sports Training Customer Experience Customers 76

MyCustomer

DECEMBER 6, 2022

Engagement MyCustomer partners with Ei Evolution Academy.

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Myra Golden

DECEMBER 9, 2020

I pulled out my Afro pick and fluffed out my curls to teach psychological priming in De-escalation Academy! Get your team enrolled in the next De-escalation Academy! My students learned how to nudge customers to accept their word as final with psychological word choice!

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How To Customer Experience Design Customers Customer Experience 59

Talkdesk

MAY 25, 2017

In the spirit of enhancing our product’s usability and encouraging ongoing product education, we’re happy to announce Talkdesk Academy , a free resource for Talkdesk users of all experience levels and roles. Talkdesk Academy is open to agents, supervisors and admins, offering an initial training for each persona.

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ShepHyken

JANUARY 6, 2018

PSA & Public Interest Read more about Bridge Music Academy "The racist keyboard" (2018) 2:00 (India). This might be one of the more intriguingly conceptual ideas I've seen in a while. Add new comment.

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Clarivate

APRIL 6, 2022

Read on for resources that will get you on the right track, including peer review templates, example reports and the Web of Science Academy: our free, online course that teaches you the core competencies of peer review through practical experience ( try it today ). Peer review templates ( found in our Publons Academy ).

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Gainsight

OCTOBER 25, 2023

It’s time to adapt your tried-and-true help centers to full-blown customer academies ; your customers and customer-facing teams will thank them. Here’s how: Define the Audit’s Scope: You don’t need every piece of content to make its way from your help center to your customer academy.

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Feedbackly

OCTOBER 10, 2023

KRISTIAN STOLT CX Academy coach, COO and partner @ Feedbackly Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy. Kristian and his team have helped many industry leaders across the world succeed with their CX programs and become CX front-runners.

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Measurement Ecommerce Customer Experience How To 98

Gainsight

OCTOBER 10, 2023

Creating AI-Generated Content for Your Digital Customer Academy AI-driven content creation isn’t a plug-and-play sort of thing. Generate Your Content With the right AI tool chosen and all your data/information ready to go, start using your AI to create your digital customer academy. They’re meant to accelerate the process.

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Course How To Healthcare Transportation 52

Myra Golden

JANUARY 5, 2021

Join me at De-escalation Academy. This tip is from my De-escalation Academy. In De-escalation Academy, your employees go from feeling overwhelmed and powerless when they have to give customers bad news, to feeling confident, firm, and in-control as they bring down the temperature in interactions and guide customers to next steps.

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Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Once you have your persona(s), you can start building courses that speak directly to the customers relying on your academy to help them unlock your product’s total value.

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Myra Golden

FEBRUARY 24, 2022

” Learners in my De-escalation Academy ask this question a lot. If you need help de-escalating customers in the new era of customer service, check out my De-escalation Academy. A student in one of my sessions spoke up during Q & A: “I have a question for Ms. Myra Golden. The New York Times said that.

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Clarivate

JULY 21, 2022

In this blog post, we discuss our free courses in the Web of Science Academy, new features including ‘retraction alerts’ and share some practical tips for researchers to help uphold research integrity in their everyday work and research community. Courses in the Web of Science Academy are free to access after registering on the platform.

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Tips Course Study Training 105

Myra Golden

FEBRUARY 14, 2022

.” My De-escalation Academy for Customer Service will help you bring down the temperature with those mean customers. I’ll show you how to transfer customers out of the emotional right-brain and guide them to the next steps inside the Academy. Get your team in De-escalation Academy!

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Customer Service Customers Industry Management 75

The DiJulius Group

JUNE 16, 2021

On this week’s podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who interviews John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in the Digital Age. This is part 1 of 2 episodes.

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Myra Golden

DECEMBER 15, 2021

For help de-escalating with customers, check out my De-escalation Academy. This Lesson is from my De-escalation Academy. Check out my De-escalation Academy here. Research at Harvard showed us the power of the word “Because.”

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Customers Industry Customer Experience Management 104

Myra Golden

DECEMBER 8, 2020

In my De-escalation Academy today, I taught how to politely yet firmly say ‘no’ to a customer. For more ideas like this, check out De-escalation Academy. I call the method “U S A.” ” I’m sharing with you the very teaching from today’s workshop. Practice the U S A Method.

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Customers How To Customer Experience Design Customer Experience 105

Myra Golden

JANUARY 20, 2021

In last week’s super-fantastic 4-day De-escalation Academy , I taught my students how to use psychology to get angry customers to back down and accept their word as final. Come inside De-escalation Academy for a 2-minute training on Psychological Priming to Get Customers to Accept Your Word As Final.

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How To Video Training Customers 105

Lithium

MARCH 5, 2024

Khoros Academy | Early Access Launch: You asked, and we listened. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

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Social Media Self Service Roadmap Insurance 52

Steve DiGioia

JUNE 20, 2022

Even though they’re all Academy Award winners, they never appealed to me. Well, at least I think I can tell…. I’ve never seen the movies Driving Miss Daisy, Titanic, Ordinary People, The English Patient, Out of Africa, or Slumdog Millionaire. What about you? We’d all be better for it.

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eGain Blogs

SEPTEMBER 21, 2023

At eGain Knowledge Academy, we’re excited to introduce our comprehensive certification program, “Knowledge Insights & Best Practices.” The Knowledge Academy is the first-of-its-kind to create a global community of modern knowledge management practitioners. What is the Knowledge Academy?

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Blueshift

DECEMBER 14, 2021

From exciting new omnichannel journey-building features to a new Blueshift Academy course and yet another Smart Guide, we at Blueshift have had a busy fall leveling up our customer data platform to ensure it's as effective and seamless as possible for our customers.

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Report Marketing Omni-Channel Course 98

ShepHyken

JUNE 1, 2021

Shep Hyken interviews Natalya Berdikyan, founder and CEO of Life By Design Academy and Frontline Consulting. About: Natalya Berdikyan is the founder and CEO of Life By Design Academy and Frontline Consulting. The Role of Energy in Customer Service. Understanding How the 7 Levels of Energy Affects Customer Service .

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ChurnZero

APRIL 21, 2023

This approach uses self-service learning, embedded courses, and digital academies to reduce a customer’s reliance on CSMs and eliminate their role as the gatekeepers of product knowledge. It’s going to be with the founder of HubSpot Academy, someone who really understands this and has scaled this up.

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Self Service Training Course Customers 52

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. At the shows leading up to the Oscars, womens movements like #MeToo and #TimesUp have been hot topics, highlighting the importance of female representation and gender equality.

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Advertising Culture Study Innovation 210

Myra Golden

MARCH 22, 2023

My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. For help with saying “I’m sorry” to customers and de-escalating intense interactions, check out my De-escalation Academy. (I Check out De-escalation Academy. But something went wrong.

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How To Customers System Customer Service 52

Myra Golden

JUNE 28, 2021

If you need more help getting angry customers to back down, send your team to my online De-escalation Academy. Disarming demanding customers takes psychology, and I break it down for your team right here.

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