Oracle

DECEMBER 21, 2020

Over the past 16 weeks, you ‘ve had the chance to learn more about the categories, finalists, and winners of the 2020 Markie Awards in our Markies Monday blog series. Check out the links below to learn more about each of the Markie categories and the finalists and winners we applauded. What actions did you take?

Omni-Channel 76

Omni-Channel ROI Innovation Video 76

PeopleMetrics

DECEMBER 17, 2020

Planning for Customer Experience (CX) in 2021. What can you do NOW to get your CX program ready for 2021. What are the key touchpoints you must measure in 2021? How has COVID-19 changed the way we measure customer experience (CX)? Discover our award-winning Customer Experience (CX) blog: [link].

Customer Experience 62

Customer Experience Touchpoint Measurement Tips 62

PeopleMetrics

AUGUST 24, 2021

It's halfway through 2021 and your CX strategy needs a checkup! CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next. Discover our award-winning Customer Experience (CX) blog: [link]. Sign up for more PeopleMetrics LIVE! sessions: [link].

Strategy 62

Strategy Customer Centricity Metrics Customer Experience Management 62

Oracle

MARCH 3, 2021

For more than a decade, the Markie Awards have applauded customer achievements. Each year, the judges receive hundreds of submissions worldwide for a small number of awards. We’re proud to continue to spotlight your achievements and creativity this year with the 15th annual Markie Awards! When will I hear the results?

Advertising 75

Advertising Social Media Video Innovation 75

CSM Magazine

DECEMBER 10, 2021

This is the first year AWS is giving the award, which showcases VoiceFoundry’s commitment to AWS customers, to empowering them to deliver intelligent, dynamic customer experiences with Amazon Connect, and to the APN Program. We are pleased to recognize a variety of partners through the APN Partner Awards EMEA 2021.

Connections 52

Connections Contact Center Omni-Channel Innovation 52

COPC

SEPTEMBER 30, 2022

helps companies deploy the best practices found in the COPC CX Standard through consulting, research, certification and training. First awarded this prestigious recognition in March 2021, COPC Inc. The technology also supports compliance with the COPC CX Standard — a requirement of the COPC ATP program. About COPC Inc.

Guidelines 63

Guidelines Contact Center Call Center Consulting 63

Oracle

MARCH 16, 2021

Since the Markie Awards began, Oracle has given approximately 400 awards to extraordinary professionals shaping the industry. Here’s your chance to join Oracle’s customer experience (CX) Hall of Fame by winning a 2021 Markie. — Oracle Customer Experience (@OracleCX) February 17, 2021. Conversion.

Tips 66

Tips Advertising Video Metrics 66

ShepHyken

OCTOBER 25, 2021

I have added my comment about each article and would like to hear what you think too. What Kind of CX Do Customers Really Want? Read this article and learn more about what customers expect. The author notes that while chatbots continue to be popular with companies, customers are experiencing a CX failure. by Eric Krapf.

Customer Service 145

Customer Service Loyalty Programs Chatbots Loyalty 145

ShepHyken

DECEMBER 13, 2021

I have added my comment about each article and would like to hear what you think too. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. It’s about getting “service” right. brands of 2021 based on shopper sentiment. The study, which examined 3.7

Customer Service 77

Customer Service Social Media Call Center Retail 77

ClearAction

OCTOBER 25, 2022

Assessment for Almost-Automatic CX Excellence Lynn Hunsaker. To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Daniel Group

NOVEMBER 30, 2022

What Did We Learn to Improve CX? how does better CX improve business outcomes and 2.) how to use CX metrics most effectively. First, we want to share some of what we learned to improve CX. Most face the same challenges when improving CX. Does Better CX Payoff at the Bottom Line? Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

CSM Magazine

OCTOBER 24, 2022

Neil joins IRIS from his role as Managing Director for Odigo CX Solutions, a European leader in the Contact Centre SaaS market, with previous experience as Commercial Sales Director at Genesys and Head of Sales at Noble Systems. ” To find out more about IRIS Clarity, visit the website here.

Sales 52

Sales Technology Leadership Industry 52

SurveyGizmo

DECEMBER 21, 2021

Awards based on ratings and reviews from CX, EX, and Market Research Professionals. LOUISVILLE, COLORADO, DECEMBER 21, 2021 – Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that G2.com

Report 52

Report Feedback Analytics Technology 52

Circular Edge

MARCH 4, 2024

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” Featured customer success stories have included bringing customers back from off maintenance, rolling out Orchestrations, upgrading 9.2

Transportation 52

Transportation Apparel Sports Ecommerce 52

ShepHyken

SEPTEMBER 10, 2023

I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article. Each week, I read many customer service and customer experience articles from various resources.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

CSM Magazine

SEPTEMBER 8, 2023

The CCaaS and CRM leaders unveiled their new Customer Experience and Relationship Management solution – CX Cloud – with the exciting new offering aimed at helping businesses drive more value from data and AI through Genesys Cloud and Salesforce Service Cloud. What does this mean for the industry? Looking to find out more?

Groups 52

Groups Leadership Multi-Channel CRM 52

Kustomer

SEPTEMBER 29, 2020

While at times 2020 can feel like a real-life “Black Mirror” episode, it did force many CX teams to transform at lightspeed, re-evaluating how they got their work done and what a successful customer service interaction looked like. Practically overnight CX organizations were forced to work entirely remotely.

Average Handle Time 116

Average Handle Time Consumers Report Customer Service 116

PeopleMetrics

FEBRUARY 18, 2021

How To Close the Loop on Customer Feedback: Best Practices for 2021. Closing the feedback loop means that your organization has a process in place for reaching back out to customers who provide feedback about their recent experience (positive or negative!) Discover our award-winning Customer Experience (CX) blog: [link].

Feedback 62

Feedback How To Customer Centricity Loyalty 62

Oracle

AUGUST 4, 2021

When does CX personalization become creepy. You’ll also be gaining so much more great content, including this small sample from our Oracle blogs: 15 th Annual Markie Awards recipients delivered exceptional customer experiences during difficult times. 5 B2B marketing trends to address in 2021. And much more! And much more!

Advertising 75

Advertising Customer Experience B2B Tips 75

Oracle

NOVEMBER 9, 2020

We ‘re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

Competitive Advantage 76

Competitive Advantage Innovation Multi-Channel Banking 76

Kustomer

DECEMBER 29, 2020

While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020. It’s therefore important to consider new, digital-first service options for 2021 and beyond.

Self Service 105

Self Service CRM Consumers Chatbots 105

ShepHyken

OCTOBER 23, 2023

I have added my comment about each article and would like to hear what you think too. My Comment: Do your customers know you care about them? From ChatGPT to Google Bard, AI tools are taking the world by storm and redefining how we think about everything from workplace collaboration to the customer journey.

Customer Service 63

Customer Service Contact Center Loyalty Tips 63

Talkdesk

APRIL 22, 2021

Aspiration uses the Talkdesk CX Cloud™ to proactively communicate feature releases to their customers via outbound campaigns. Cherny will be speaking on a panel at the Talkdesk sponsored Fintech conference LendIt (April 29, 2021) , “Why Climate Friendly Fintechs Are The Next Big Thing.” .

Financial 75

Financial Customers Contact Center Conference 75

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Submission deadline extended Submit an entry. Webinars & Events.

Roadmap 52

Roadmap B2C Culture B2B 52

Hallmark Business Connections

AUGUST 26, 2021

research, about three-quarters of United States consumers have replaced traditional brand loyalty with a willingness to give new shopping experiences a whirl. Thankfully, CX is an area where businesses can differentiate themselves and win new fans. Heralding Customer Care Employees in 2021. According to McKinsey & Co.

Customer Service 77

Customer Service Case Study Customer Service Representative Entertainment 77

CSM Magazine

JANUARY 26, 2023

an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip companies, announced today the launch of its first Digital CX Center of Excellence in Singapore. Angie Tay, Group Chief Operating Officer, TDCX TDCX Inc.,

Customer Experience 52

Customer Experience e-support Innovation Social Media 52

CustomerSuccessBox

DECEMBER 6, 2021

He has been recognized as one of the Top 25 Customer Success Influencers for 2021. Alex is also the Founder and CEO of Customer Success Excellence – the world’s first awards event dedicated to the Customer Success profession. He has been honored as a Top 100 Customer Success Strategist in 2021. Matt Myszkowski.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

COPC

NOVEMBER 15, 2023

This precision is critical in frontline customer experience operations where early attrition (within 90 days) is costly in multiple ways. The COPC Employee Engagement Research Series provides customer experience (CX) leaders with comprehensive insights about contact center staff satisfaction and the drivers of employee engagement.

Call Center 95

Call Center Contact Center Employee Engagement Gamification 95

Oracle

NOVEMBER 16, 2020

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

ROI 40

ROI Sales Ecommerce Comparison 40

Oracle

NOVEMBER 30, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last. Offer customer service anytime.

ROI 40

ROI Self Service B2B Knowledge Base 40

BlueOcean

DECEMBER 21, 2021

Before you unplug and spend time with the people you care about, let’s look back on some of the most important contact center topics from 2021. CX Day 2021: A Reflection on My Customer Experience Journey. Learn more about her key learnings and real-world anecdotes that were especially relevant after CX Day 2021.

Travel 31

Travel Hotels Contact Center Customer Care 31

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Interestingly, Employee Experience or Partner Experience can be substituted for CX below. Experience Management (XM) encompasses CX + EX + PX. Experience Management (XM) encompasses CX + EX + PX.

Metrics 62

Metrics Management Effort Score ROI 62

Talkdesk

SEPTEMBER 8, 2020

Members and caregivers are already under stress due to the ongoing COVID-19 pandemic and will only have a limited number of weeks to make healthcare choices for 2021. Minimize the abandon rate Data indicates that the post-IVR abandon rate for the healthcare sector is about 7%.

Abandon Rate 67

Abandon Rate Customer Experience Healthcare Contact Center 67

Clarivate

JANUARY 17, 2019

17, 2019 – PRLog — CustomersFirst Now, a Customer Experience (CX) and Journey Mapping company, has been recognized as a Leader for the second consecutive year in the Aragon Research Tech Spectrum for Customer Journey Mapping. About CustomersFirst Now. DENVER – Jan.

Customer Journeys 40

Customer Journeys Software Touchpoint Financial 40

Happy or Not

APRIL 7, 2021

I t is , therefore, no surprise that the ability for retailers to provide first-class customer experience (CX) can have a significant impact on the company’s bottom line. . Retailer XXL shares how to improve and grow business with CX data. Shoe Station on managing CX in the ‘Next Normal’. Additional resources.

Retail 28

Retail Feedback System Data 28

Circular Edge

APRIL 23, 2021

After hearing the many customer stories involving automation, I was excited to learn more about the tools & technologies that make it all possible. CX Add-Ons : Leads, Quotes, CRM & More. Ways to Automate System Admin Functions , Tonio along with Sworna Dunant, Sr. Flagship CE Product Innovations.

Resources 52

Resources Self Service Case Study Innovation 52

Circular Edge

FEBRUARY 26, 2021

Subpar Resources – You know more about JDE than the people assigned to help you – seriously!?!? You can also meet the CE team virtually and learn about Smart Help On Demand Support and Managed Services at Quest’s INFOCUS Envision conference in April. IFEnvision.

Innovation 52

Innovation Resources Analysis Conference 52