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InMoment XI
DECEMBER 1, 2022
Curious to know a little more about us and our differentiated Experience Improvement (XI)? You can read all about it here!). What Third Party Analysts & Customers Say About InMoment. Just discovered InMoment? Well allow us to introduce ourselves! Own the Moments That Matter.
Experience Investigators by 360Connext
DECEMBER 15, 2023
Or they simply talk about it without actually putting any rigor or discipline or even real goals to it. Customer experience will happen whether or not you talk about. But proactively and intentionally designing and delivering a positive customer experience is all about leadership. They hang a banner, then ignore it.
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InMoment XI
JANUARY 16, 2024
Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. This ensures timely servicing and keeps customers informed about their vehicle maintenance schedules.
InMoment XI
AUGUST 30, 2022
In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. To learn about other types of customer satisfaction surveys, you can find more info here. It’s every company’s dream to have loyal, lifelong customers.
Speaker: Dave Seaton, CEO of Seaton CX
Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process.
InMoment XI
AUGUST 23, 2023
With 93% of companies embarking on a digital transformation and taking a digital-first approach to their business, it is important that your business keeps up in an increasingly online world by practicing customer experience transformation to ensure you are being proactive—not reactive—about your customer’s expectations.
InMoment XI
JANUARY 18, 2022
But before we dive into the data, we wanted to tell you more about how the report was created. About the 2022 Experience Trends Report. A Word About COVID. We know: everyone is tired of talking about the novel Coronavirus. Want to read more about the trends impacting the employee and customer in 2022?
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But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world.
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As the learning industry matures, one question comes up time and time again in our conversations with customers about their learning programs: “How do we measure the business impact of extended enterprise learning initiatives?”.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
NPS and C-SAT become the keys to the realm, but offer no true insights. So how do you reach a place where VoC actually provides clarity?
But there's more to it than just customer service - learn more about the 3 legs of CEM. In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
Advertiser: Interactions LLC
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.
Advertiser: ZoomInfo
Read on to learn more about how intent data can save salespeople time -- while capturing more qualified leads in the process! By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.
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Read on in this study to find out more about how this data shows the accuracy of the gap. We took a look at Automatic Speech Recognition (ASR) data from ourselves and our competitors to see what evidence there is of a gender gap in ASR.
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