Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. Sign up today !

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. Sign up today !

Social Media 52

Social Media Self Service Roadmap Insurance 52

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

Connections 64

Connections CRM Conference Touchpoint 64

BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? 34 Instagram story ideas for businesses in 2024 Curious about boosting your presence and achieving greater engagement on your Instagram stories? We’ve got you covered.

Social Media 107

Social Media Video Guidelines Feedback 107

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Establishing a strategic plan for 2024 requires IP leaders to place their bets on which of these trends will most likely impact patents and trademarks this year. This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Watch the Free Demo Now.

Social Media 57

Social Media Engagement Guidelines Tips 57

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. This guide will walk you through a 7-step process to monitor online reviews in 2024. To find out which platforms dominate your industry, google the top brands in your industry or area.

Management 52

Management How To Tips Guidelines 52

Optimove

NOVEMBER 29, 2023

The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 24% who reported negative feelings, 13% said they found it intrusive and 11% said they prefer brands not to use AI at all. Of the 305 U.S.

Report 52

Report Consumers Loyalty Brands 52

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! The post ICE 2024: The CRM Lightning Talks Are Back in Action appeared first on Optimove.

CRM 69

CRM Sports Consulting Data 69

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. Reddit for Brands: Navigating the Front Page of the Internet Should brands use Reddit? Sign up today ! And if yes, how should they use it?

Social Media 52

Social Media CRM Video Contact Center 52

Feedbackly

MARCH 7, 2024

In fact, the latest CX trends show that data centralization will soon be a priority among brands that want high-quality data to deliver an exceptional customer experience. Data comes in many forms and varies in complexity, and it’s no less than a challenge for brands to combine them in a streamlined manner. Here’s what it does!

Trends 52

Trends Customer Journeys Data Brands 52

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. Like every sporting mega event, Euro 2024 will attract a wave of new players.

Gamification 59

Gamification Sports Engagement Strategy 59

InMoment XI

MAY 14, 2024

A positive brand reputation not only attracts patients but also top talent. Consistent and up-to-date listings not only improve visibility and accessibility for patients seeking your services but also contribute to local SEO performance and a cohesive and professional brand image for your organization across all locations.

Healthcare 260

Healthcare Management Hospitality Analysis 260

Feedbackly

MARCH 1, 2024

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. However, as the latest trends point out, one of the definitive factors that will alter the customer-brand relationship this year will be emotional experience.

Trends 59

Trends Metrics Policies Brands 59

Feedbackly

JANUARY 23, 2024

Let’s take a look at the top 5 CX trends in 2024! Flooded with choices, customers will continue to seek hyper-personalized services and portray loyalty toward brands that understand their requirements. However, CX has evolved into a fully-fledged concept today, and its strategies have changed to suit the digital era.

Trends 52

Trends Customer Experience e-support ROI 52

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

Tips 52

Tips Marketing Sports Gamification 52

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. .

Automotive 260

Automotive Management Social Media Feedback 260

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. In this blog, we’ll guide you through how to do this within minutes. Table of contents How to delete a YouTube account channel in 2024 within 3 minutes? However, there are instances when a strategic pivot is essential.

Social Media 57

Social Media How To Video Data 57

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 62

Advertising Automotive Social Media Multi-Channel 62

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. In addition, there are several descriptions of programs from rockstar brands you will recognize. These are companies who also have significant brand loyalty. Shameless plug!)

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

SurveySparrow

MARCH 1, 2024

How the customers feel about your brand or your product/service will give you a clear idea of the improvements you should make. 7 Best Sentiment Analysis Tools in 2024 Following are the tools that offer tools for sentiment analysis for its users. Understanding the customers is as crucial as offering great products/services.

Analysis 59

Analysis Tools Social Media Software 59

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. It can gather information and identify trends, content ideas, SEO-related keywords, and topic clusters for your blog posts. Incorporating them in your blog posts can also help you boost your rankings on organic search. Adobe Veed.io

Tools 57

Tools Social Media Multi-Channel Video 57

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Tools 52

Tools Software Marketing NPS 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you have not, join us for the marketing event of 2024! 

Conference 52

Conference Connections Case Study CRM 52

BirdEye

MARCH 26, 2024

In this blog post, we delve into the ins and outs of the Instagram highlight viewer feature, covering all you need to know. Company/team introduction The deeper an Instagram user understands your brand, the more robust your connection becomes. Simplify social media management and supercharge conversions for all your locations now!

Social Media 57

Social Media Video Tools Management 57

SurveySparrow

FEBRUARY 22, 2024

This not only helps in retaining customers but also turns them into advocates for your brand. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. Eventually, it can foster loyalty and encourage repeat business.

Customer Retention 52

Customer Retention Software Gamification e-support 52

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? It promotes trust in your brand and encourages users to follow your account and click on links to your website. Suppose you are a home service business looking to grow your brand by reaching a younger audience via Pinterest.

Social Media 67

Social Media Strategy How To Infographics 67

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. How customers experience your brand is more important than ever before.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

ShepHyken

MARCH 10, 2024

If they want to continue to succeed, it’s key that they make their customers feel valued and that they truly care about them and their experience with the brand. But brands in touch with consumer realities are also waking up to the power of “customer empowerment” as a lever for their CX strategy. It’s any and every type of interaction.

Self Service 79

Self Service Customer Service Airlines Touchpoint 79

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

Automotive 57

Automotive Hospitality Healthcare Retail 57

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

Trends 52

Trends Self Service Customer Service Chatbots 52

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Increased Customer Satisfaction : By providing quick and easy access to information and services, customers enjoy a more satisfying interaction with your brand.

Call Center 59

Call Center Self Service Software Contact Center 59

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

Automotive 52

Automotive Hospitality Healthcare Retail 52

SurveySparrow

MAY 3, 2024

But you already know this…one of the reasons you are here reading this blog. Can you add your company’s logo and brand colors to the survey? The post 7 Best Salesforce Survey Tools to Try Out in 2024 appeared first on SurveySparrow. We collated a list of the seven best Salesforce survey tools, their pricing, etc.,

Tools 52

Tools Survey Analysis Feedback 52

SurveySparrow

FEBRUARY 18, 2024

Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity. White-Labeling : Present surveys under your brand name by removing SurveySparrow branding. Branded Surveys: Make the surveys your own by adding a personal touch. You’ll never be bored. Nor will your customers!

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Feedbackly

MARCH 28, 2024

The research began in February 2024 and will continue until the end of April. The study aims to determine how business is affected when a store environment plays a playlist tailored to the brand compared to a randomly selected playlist. Results regarding the influence of different playlists will be available during spring 2024.

Feedback 105

Feedback Retail Study Employee Experience 105

Beyond Philosophy

NOVEMBER 9, 2023

Statistic #12: The Journal of Business Research (JBR) found that customers who have an emotional relationship with a brand have a 306% higher lifetime value and will recommend the company at a rate of 71% rather than the average rate of 45%. These are the 14 opportunities & risks you face in 2024 appeared first on Beyond Philosophy.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Course Sales 78