Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Next, we examined innovation in Ukraine by analyzing the country’s contributions to the global Research Fronts. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

CustomerSuccessBox

JUNE 8, 2022

At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss! Customer Engagement Transformation Conference | Thursday, June 09, 2022| This event features 20 world-class speakers who will deliver exclusive content on trending topics.

Customer Success 52

Customer Success Conference Case Study Study 52

CustomerSuccessBox

APRIL 18, 2022

So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Think 2022, IBM. Startup Grind.

Conference 52

Conference Case Study Innovation Industry 52

Clarivate

NOVEMBER 14, 2023

Most clients we work with are keen to communicate that their product is innovative. Innovation is important, right? In fact, in the context of reimbursement decisions for medicines, the definition of ‘rewardable’ innovation has evolved from being a new molecular entity to focus more on value or benefit. [1] Of course they are.

Innovation 52

Innovation Examples Course Communication 52

Inbenta

NOVEMBER 3, 2022

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Clarivate

OCTOBER 10, 2022

Clarivate oncology experts share key takeaways from the 2022 ESMO Congress and their expected impact on the drug treatment landscape and patients. Read on to for insights from our analysts on: Global highlights from ESMO 2022. Key ESMO 2022 highlights from Mainland China. Seven global highlights from ESMO 2022.

Study 52

Study Analysis Healthcare Marketing 52

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. Customer Data, Privacy, and AI Research According to several studies and surveys, customers and organizations are disconnected in a few areas regarding data privacy and the customer experience (it’s a tale as old as time).

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. Customer Data, Privacy, and AI Research According to several studies and surveys, customers and organizations are disconnected in a few areas regarding data privacy and the customer experience (it’s a tale as old as time).

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. Customer Data, Privacy, and AI Research According to several studies and surveys, customers and organizations are disconnected in a few areas regarding data privacy and the customer experience (it’s a tale as old as time).

Customer Experience 143

Customer Experience Self Service Data Connections 143

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change.

Banking 52

Banking Financial Trends Multi-Channel 52

CustomerSuccessBox

DECEMBER 13, 2021

| Wednesday, January 12, 2022 |. Future of the Contact Centre Conference 2022 |. Thursday 10th February 2022 |. The 7th edition of the event is designed to deliver to the delegates, an ocean of world-class content in a virtual environment through panel discussions, case studies, and in-depth interviews with industry leaders.

Customer Success 52

Customer Success Conference Case Study Leadership 52

Clarivate

JUNE 23, 2022

One trend stood out clearly: the prominence of innovative treatments, including antibody drug conjugates (ADCs) and bispecific antibodies. The pipeline is now bursting with promising candidates that are poised to propel these innovative treatments to improve outcomes in oncology. ADCs and bispecifics aren’t new. About the author.

Conference 52

Conference Fashion Report Innovation 52

West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. 2022 will be the year that the structural changes coming out of the COVID economy become the new normal. Organic growth: Investing in digital to drive revenue and inspire innovation. The big question for 2022? Tim Vadney. The problem? Featured Content.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

Education Services Group

NOVEMBER 8, 2021

The 2021 Customer Success Leadership Study is out! I don’t want to spoil it for you, but that’s what we’re seeing in the second year of producing our annual study surveying the issues and trends affecting the CS industry. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study!

Study 52

Study Leadership Customer Success Chief Customer Officer 52

Comm100

MARCH 20, 2024

In the United States, a Pew Research Center study revealed that only 24% of Americans expressed trust in the government to do what is right “just about always” or “most of the time” – a stark decline from the past decades. This in turn helps to build public trust in government, as shown by Global Affairs Canada.

Government 203

Government Communication Self Service Chatbots 203

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. It also means tapping into their ideas around innovation for the customer experience. . It’s literally a win/win.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

Clarivate

JANUARY 23, 2024

R&D productivity fell in 2022, but late-phase cancellations are also trending down The rise and fall of R&D productivity across the global biopharmaceutical industry is a well-documented and much discussed topic, with industry commentators quantifying productivity in many ways (e.g., Learn more about purchasing it here.

Trends 52

Trends Metrics Analysis Innovation 52

SurveySensum

JUNE 14, 2022

As advanced survey methodologies outsmarted the CATI system with innovative technologies, there is no possibility that telephone surveys will ever have a comeback. . A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. Declining response rates . where it fails.

System 52

System Survey Feedback Report 52

Magellan Solutions

AUGUST 19, 2021

Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. Stricter data regulations, the demand for innovation, the need for instantaneous information, optimal customer experience, and faster approvals. . Innovation to drive economic recovery and growth.

Banking 52

Banking Retail Industry Financial 52

West Monroe

MAY 8, 2022

Ask 100 business leaders what their organization’s 2022 goals are, and you’ll likely get 100 unique responses (if not more)—depending on their industry, company size, and many other factors. Create a data-enabled runway to experimentation and innovation. Leverage data to drive business results and solve challenges.

Case Study 52

Case Study Study Fashion Financial 52

Experience Investigators by 360Connext

JUNE 13, 2023

It’s the lowest it’s been in decades, according to a 2022 study. It operates as a centralized hub responsible for developing and disseminating best practices, providing guidance, and fostering innovation in customer experience across the organization. The role of the Chief Marketing Officer is a tough road these days.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

Culture 98

Culture Case Study Employee Experience Innovation 98

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. At Clarivate, we recognize the power of collective action and our corporate sustainability goals are aligned with the UN SDGs.

Report 52

Report Government Innovation Analysis 52

Clarivate

OCTOBER 31, 2023

201 unique Chinese institutions were identified as primary affiliations by Highly Cited Researchers in 2022 compared to 115 in 2018. In the Highly Cited Researchers Cross-Field category, Highly Cited Researchers awards to Chinese researchers numbered 224 in 2018 and 710 in 2022. in 2018 to 21.9% in 2018 to 21.9% research landscape.

Policies 75

Policies Trends Analysis Report 75

Lumoa

JULY 17, 2023

There are many studies that highlight consumers’ rising expectations regarding service quality. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

TechSee

APRIL 21, 2023

More Electric Vehicles While electric vehicle sales jumped by 60% globally in 2022 to an all-time high, data from Counterpoint shows that they only accounted for just over 14% of the world’s passenger vehicle sales. When it comes to trucks, the room for improvement is even greater.

Financial 109

Financial Transportation Software Government 109

Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ This document also provides useful guidance for stakeholders working in research on how to devise a preference study.

Data 52

Data Healthcare Roadmap Study 52

Clarivate

FEBRUARY 27, 2024

In September of 2023, Clarivate and ProQuest introduced ‘ LibLists ‘, an innovative platform empowering librarians to share collection curation expertise. In 2022, we added archival material from an organization called Humanity and Inclusion that won a Nobel Prize for their international campaign to ban landmines.

Healthcare 52

Healthcare Case Study Resources Government 52

Clarivate

APRIL 19, 2024

1] This week marks World Liver Day (April 19th), an initiative to raise awareness of liver health that is supported by major liver associations, such as the European Association for the Study of the Liver (EASL) and the American Association for the Study of Liver Diseases (AASLD). [2] Global burden of liver disease: 2023 update.

e-support 59

e-support Guidelines Study Healthcare 59

BlueOcean

JANUARY 9, 2018

According to a Deloitte study , 33% of contact centers have taken the first steps and plan to invest in AI and robotics in the next two years. The same Deloitte study reveals that the biggest hindrance to implementing artificial intelligence in the contact center will be integration with existing systems. Related Articles.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Delivering innovation and growth. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Clarivate

MAY 19, 2022

We cover this topic below and in our upcoming Ideas to Innovation podcast. We only selected authors who published an article in 2021 or 2022 with no publications prior to 2021, as this likely indicates a researcher at the onset of their scientific endeavor. In #Ukraine, medicine and chemistry are each studied by more than 2,000 #ECRs.

Government 98

Government Resources Innovation Financial 98

Clarivate

MARCH 8, 2023

Biopharma companies are investing in the use of real world data (RWD) to accelerate innovation. The timeliness of RWD impacts the relevance and reliability of a research study. Data lags can extend the duration of diagnostic studies substantially, ultimately delaying patient access to life-saving medications.

Data 59

Data Healthcare Study Trends 59

Gainsight

APRIL 12, 2023

With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. After six years of hosting the customer success community in London, Pulse Europe 2023 is coming to the Passenger Terminal Amsterdam, November 15–16.

Conference 52

Conference Customer Success Connections Consulting 52

Clarivate

MAY 26, 2022

In one recent study [2] , nearly half of recent market launches observed missed their first-year forecasts due to market issues such as HEOR data that was too weak to substantiate pricing or higher than expected discounts and rebates. 1] Project ALPHA, 2022. Accessed 20 5 2022]. [2] Accessed 20 5 2022]. References. [1]

Study 52

Study Marketing Report Data 52