Playvox
FEBRUARY 8, 2022
contact centers, the comprehensive ContactBabel report includes facts, data, and analyses of CX management technology and strategy with sections on remote working, agent engagement and gamification, CX measurement and improvement, and benchmarking metrics. Based on research gathered from more than 200 U.S.
Playvox
FEBRUARY 13, 2024
Do the KPIs you use now to measure employee performance accurately reflect each agent’s real value? First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels.
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Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams.
Optimove
AUGUST 25, 2022
A big event like the 2022 FIFA World Cup definitely fits that bill. But, any nascent soccer fan will tell you, they are nothing compared to what’s expected at the 2022 World Cup in Qatar(Nov 21 – Dec 18). Look at logins and email openings to measure how engaged those players are. . What’s the difference?
CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
Playvox
APRIL 25, 2023
A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Determine upfront how you will measure success. Here are some ideas: Incorporate gamification into your agent training and professional development program. Step one is to make a plan. Document the feedback.
Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.
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