CSM Magazine

JULY 28, 2022

This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.

Software 59

Software Management Gamification Self Service 59

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Check our comprehensive guide for specific customer service tips to help you improve customer satisfaction.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. This employee self-service not only has a positive impact on engagement, but it takes the manual effort away from team leaders — letting them be more productive and efficient with their time. .

ROI 86

ROI Software Management Contact Center 86

NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness.

Contact Center 52

Contact Center Call Center Management Gamification 52

Lithium

JUNE 7, 2022

As an official badged Partner for the Content Marketing specialty, marketers will be able to publish and respond to content and easily measure the effectiveness and performance of their TikTok campaigns and activity within the Khoros platform. Kudos to and for their tips and advice to about what Community metrics can be measured.

Self Service 10

Self Service Social Media Roadmap Gamification 10

NobelBiz

AUGUST 28, 2023

Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

JUNE 22, 2023

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. KPIs or call center metrics vary from organization to organization, and different areas of the business require their own sets of KPIs or measurements. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52