2022 Contact Center Software Gamification Measurement 
Playvox
APRIL 25, 2023
Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Engagement.
NobelBiz
APRIL 18, 2023
In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.
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NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!
Playvox
MAY 2, 2023
Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely. Creating A Better Customer Experience Today’s customers want service and support on their terms — and in the channels they want to use.
NobelBiz
AUGUST 28, 2023
Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. Check out our free, on-demand Contact Center Gamification Workshop.
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