ijgolding
NOVEMBER 23, 2018
Perhaps more than anything else, the way they tend to measure CX is failing to provide a truly accurate representation of the truth. When you consider that I am also of the opinion that measurement is perhaps the most important competency of all when it comes to the subject of CX, this is very concerning. Gamification.
Lumoa
FEBRUARY 21, 2023
Focusing Heavily on Metrics The first sign that a VoC program is losing momentum is when it becomes just another way to measure and report performance metrics. What do we want it to measure for us? Gamification Gamification is all the rage in survey research and for good reason!
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Playvox
FEBRUARY 13, 2024
Do the KPIs you use now to measure employee performance accurately reflect each agent’s real value? First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels.
CSM Magazine
MAY 2, 2024
With the industry’s first full lifecycle platform powered by AI skill-based simulation, new and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and the ability to track their skill-building progress.
Verint
JULY 11, 2017
Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. times more often.
Beyond Philosophy
JUNE 11, 2015
Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?
Customer Interactions
JULY 7, 2015
In our last post on gamification, we talked about design elements that can increase your likelihood of success. These included building the ability to measure impact right into your gamification program. To prove impact, start by running in silent mode.
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