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Material Introduces its Inaugural Fidelity Index, Ranking 165 Consumer Brands on Strength of Customer Relationships

Strativity

5, 2022 — Material , a digital experience transformation company helping companies revolutionize their customer relationships, today announced the launch of its inaugural Material Fidelity Index , which ranks 165 consumer brands by measuring each brand’s depth of customer-centricity. LOS ANGELES, Dec.

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Customer Service in Eyewear eCommerce: Strategies that Enrich the Digital Buyer’s Journey

CSM Magazine

out of 100, a significant deduction from the record high it achieved in 2022 and the worst it’s fared since 2010. These findings imply a growing trend in which businesses are not adequately meeting consumer needs—despite the fact that a third of Brits are willing to pay more just to receive better customer service. billion (£8.8

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Top Ways To Keep Your Customer Informed In 2022

CSM Magazine

Thanks to existing technology, you can do this in a multitude of ways, and you can pick the one that best suits your needs. In this article, we will reveal the nine top ways to keep your customers informed in 2022. 9 best ways to inform your customers in 2022. However, the list does not end there. The possibilities are endless.

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K3 Acquires ViJi – Accelerating Strategy to ‘Change Retail for Good’

CSM Magazine

The combined solutions of K3 and Viji boost fashion and apparel brands to be more sustainable and ethical in their supply chain. critical software solutions, with a focus on fashion and apparel brands, today announced its acquisition of ViJi (Sas ). Sustainability tops the agenda for 2022. K3 , which provides business?critical

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

Gas, grocery, fashion, technology… and probably more. Salesforce research says consumers like us belong to 4.3 According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Today’s consumers want self-serve options.

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Four Technologies Reshaping the Customer Experience

Wootric

How we live and communicate are evolving at lightning speed thanks to one thing: Technology. But rather than looking at it as an intrusive occurrence, perhaps it’s better to view emerging technologies as tools with the power to reshape, not disrupt. How are these rapid changes going to disrupt business as usual? Augmented reality.

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Augmented Reality To Enhance Customer Experience: The Try-Before-You-Buy Experience

SurveySparrow

Therefore, e-commerce players who could enhance customer experience with a technological tool like AR have successfully paved their way to the door of their prospective buyers. Using AR in the latest mobile technology allows the customers to experience a whole new interactive world of products and services. But what is this AR?