Vonage

APRIL 30, 2019

The writing is on the wall regarding CX – but most businesses are saddled with the Contact Center that Time Forgot. AI is the top trend among CIOs in 2019, and 80 percent of organizations want to use chatbots by 2020, according to Gartner – even as customers clamor for more human contact.

Infographics 213

Infographics Contact Center Chatbots Course 213

BlueOcean

AUGUST 26, 2021

Outsourcing your contact center might be one of those decisions. We’ll address how the contact center RFP timeline has evolved since COVID turned things upside down. The Post-COVID Contact Center RFP Timeline. We’ve been involved in a few virtual site visits since March of 2020.

Contact Center 156

Contact Center Travel Culture Infographics 156

BlueOcean

JANUARY 20, 2022

Most contact centers evolved to be able to deliver effective, scalable work-at-home models over the past two years, which begs the question: does location still matter? At the very least, you should consider how cost-effectiveness, business continuity, and the local talent market intersect in your contact center location strategy.

Contact Center 156

Contact Center Customer Care Infographics Sports 156

ShepHyken

JULY 13, 2020

16 Statistics on Why Omnichannel is the Future of Your Contact Center and the Foundation for a Top-Notch Competitive Customer Experience by Laura Krajewski. Nuxiba) This infographic shares advice to give your customer the best experience in your call or contact center. Importance of Customer Experience by Nuxiba.

Customer Service 56

Customer Service Customer Centricity Omni-Channel Contact Center 56

Comm100

DECEMBER 16, 2019

Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. We predict 2020 will see even more interest and adoption of bots! Customer-facing chatbots aren’t the only way to use AI in the contact center. Webinar: AI and Bots: Are you ready?

eBook 130

eBook Chatbots Infographics ROI 130

Interactions

DECEMBER 18, 2019

Voice search is up–50% of all searches will be voice searches by 2020, per comScore. More and more companies are recognizing the importance in cultivating customer relationships and trust throughout the customer journey, including providing services through the contact center. Lisa Michaud, Senior Product Manager.

Trends 62

Trends Customer Experience Chatbots Contact Center 62

TechSee

AUGUST 28, 2018

Fueled by more than 300% growth in AI investments, these technologies have delivered cost reductions of $68 billion , enhanced CX with 85% of customer interactions expected to be through robots by 2020 , and increased agent productivity with 80% of executives reporting that they believe that AI will improve employee performance going forward.

Self Service 95

Self Service Customer Service Infographics Contact Center 95