BlueOcean

JANUARY 20, 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. At the very least, you should consider how cost-effectiveness, business continuity, and the local talent market intersect in your contact center location strategy.

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Contact Center Customer Care Infographics Sports 156

TechSee

AUGUST 28, 2018

AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. These technologies empower agents with automation capabilities, allowing them to enhance their customer care reach. Customer Self-Service for convenience.

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Self Service Customer Service Infographics Contact Center 95

BlueOcean

DECEMBER 10, 2019

We also published loads of content to share our insights and experiences in the world of customer care. The True Cost of Losing a Customer. Did you know it can cost five times as much to acquire new customers versus retaining existing ones? Are You Using 1999 Metrics to Measure 2019 Customer Care?

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Contact Center Customer Service Infographics Trends 31