Vonage

APRIL 30, 2019

The writing is on the wall regarding CX – but most businesses are saddled with the Contact Center that Time Forgot. AI is the top trend among CIOs in 2019, and 80 percent of organizations want to use chatbots by 2020, according to Gartner – even as customers clamor for more human contact.

Infographics 213

Infographics Contact Center Chatbots Course 213

Comm100

DECEMBER 16, 2019

Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. AI and chatbots were a huge theme this year, but there’s a lot of conflicting and confusing information out there.

eBook 130

eBook Chatbots Infographics ROI 130

Interactions

DECEMBER 18, 2019

Voice search is up–50% of all searches will be voice searches by 2020, per comScore. More and more companies are recognizing the importance in cultivating customer relationships and trust throughout the customer journey, including providing services through the contact center. Chatbots passed through the Great Filter.

Trends 62

Trends Customer Experience Chatbots Contact Center 62

TechSee

AUGUST 28, 2018

Fueled by more than 300% growth in AI investments, these technologies have delivered cost reductions of $68 billion , enhanced CX with 85% of customer interactions expected to be through robots by 2020 , and increased agent productivity with 80% of executives reporting that they believe that AI will improve employee performance going forward.

Self Service 95

Self Service Customer Service Infographics Contact Center 95

TechSee

JANUARY 18, 2018

billion by 2020. The results indicate that self-installation – the process that enables customers to install home electronic devices without requiring the help of a technician or a contact center – was preferred by 3 out of every 4 survey respondents. According to Gartner, Inc., billion devices in use worldwide.

Self Service 95

Self Service Customer Service Company Infographics 95

GlowTouch

JANUARY 15, 2021

Interact with customers using live chat or chatbot features. The price will depend on the CRM that you decide is best for your business, however, options range from completely free to a flat rate per month, per person, per contact, and per storage limit. getvoip.com – Call Center Automation. Schedule meetings.

Tools 52

Tools Self Service CRM Infographics 52

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Which is why, we suggest you to utilize chatbots. The use of chatbots has become increasingly popular.

B2B 40

B2B Trends Chatbots Call Center 40