ShepHyken

JULY 13, 2020

16 Statistics on Why Omnichannel is the Future of Your Contact Center and the Foundation for a Top-Notch Competitive Customer Experience by Laura Krajewski. Sharpen) We did the research for you and compiled a list of 16 statistics on why omnichannel service is important to your customer experience.

Customer Service 56

Customer Service Customer Centricity Omni-Channel Contact Center 56

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. 82% of Americans: martech.zone – Customer Retention Numbers Infographic.

Tools 52

Tools Self Service CRM Infographics 52

GlowTouch

SEPTEMBER 17, 2019

Check out our infographic: The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Omnichannel marketing strategy. In 2021, omnichannel marketing is not just a B2B marketing tactic.

B2B 40

B2B Trends Chatbots Call Center 40