TechSee

AUGUST 28, 2018

Fueled by more than 300% growth in AI investments, these technologies have delivered cost reductions of $68 billion , enhanced CX with 85% of customer interactions expected to be through robots by 2020 , and increased agent productivity with 80% of executives reporting that they believe that AI will improve employee performance going forward.

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Self Service Customer Service Infographics Contact Center 95

TechSee

JANUARY 18, 2018

billion by 2020. Self-installation delivers ROI while smoothing the path to IoT adoption. To gauge consumer sentiment about self-installation, a comprehensive survey was conducted to learn more about consumer experiences and preferences when installing new home electronic devices. According to Gartner, Inc.,

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Self Service Customer Service Company Infographics 95

GlowTouch

JANUARY 15, 2021

If the issue is complex and technical, something they really can’t do themselves, then they’ll call your customer service team and be grateful for the help. If it’s something simple that they could do if they just knew how, they’d much prefer self-service. hubspot.com – Customer Self-Service.

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Tools Self Service CRM Infographics 52

Eptica

NOVEMBER 6, 2015

Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. Gartner predicts that by 2020 nearly half (47%) of all customer service requests will still require human interaction. Share this page on: Tweet.

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Technology Self Service Customer Service Social Media 48