GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Chat has been around for years and is a proven channel. Customers are telling us they prefer that channel over any other method.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Eptica

NOVEMBER 6, 2015

Even with the rise of self-service options, for the majority of channels (email, social media, chat, phone, face to face) the experience created by the people you employ is crucial to the success or failure of the customer relationship. So, what are the key skills to focus on – and how can technology help?

Technology 48

Technology Self Service Customer Service Social Media 48

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Now, don’t confuse omnichannel marketing with multi-channel marketing. The former connects consumers on different channels.

B2B 40

B2B Trends Chatbots Call Center 40