2017 Trend 3: The Beginning of Channel Guidance
Team HGS
JUNE 14, 2017
2017 Trend 3: The Beginning of Channel Guidance. 3, The Beginning of Channel Guidance, highlighting strategies designed to reduce the burden on the customer for an improved and frictionless CX to ultimately drive a higher CSAT and NPS score for your business. In some complex cases, the best channel may be a phone call.
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