Avaya

JUNE 26, 2017

Innovation: perhaps no other word has been so stressed over the last decade as the pressure mounts for brands to evolve, adapt and grow. Today, innovation is not just an opportunity, it’s a necessity. Consider that only 10% claim to innovate , and only 5% feel they’ve mastered digital to a point of competitive differentiation.

Call Center 47

Call Center Innovation Contact Center Financial 47

Verint

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The following One Millimeter Mindset customer retention blog posts represent the top posts from 2017. Subscribe to my blog. Take a read. Then, contact me. Contact me and let’s discuss.

Customer Retention 36

Customer Retention Leadership Sales Innovation 36

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. As predicted by Gartner , 89% of businesses will compete primarily on customer experience by 2017.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

Storyminers

JUNE 3, 2022

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Thematic

MAY 29, 2023

As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. The Story Behind the Refresh Thematic was originally founded by Dr. Alyona Medelyan and Nathan Holmberg in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand.

Feedback 62

Feedback Brands Social Media Analytics 62

ClientSuccess

JULY 31, 2017

We’re excited to announce that we were awarded the SIIA 2017 CODiE Award for Best Customer Success Management Solution. 2017 Best Customer Success Management Solution. SIIA’s 2017 Business Technology CODiE Award winners are some of the most innovative products impacting businesses across the world.

Customer Success 40

Customer Success Management eBook Innovation 40

eGain Blogs

MAY 10, 2017

We are pleased to inform you that eGain just debuted in the Gartner CRM Customer Engagement Center Magic Quadrant (CEC MQ) for 2017, appearing as a “Niche Player”. Given what eGain Solve 17 offers, we felt that we were ready to enter the bigger pond of CRM Customer Engagement with our unique, innovative proposition for enterprise B2C clients.

CRM 64

CRM Customer Engagement Engagement B2C 64

NICE inContact

JUNE 28, 2017

While continuing to innovate with new technology, companies still need to remain focused on the human factor–customer needs for convenience as well as access to customer service agents when needed. So what trends will have an impact in 2017? Innovative companies look to new technology to engage in new ways with their customers.

Report 120

Report Customer Experience Self Service Trends 120

Maru Group

FEBRUARY 15, 2021

The use of meal kits is something we have been watching for some time; we first measured the use of meal kits back in 2017, and we found that 10% of Americans were current users and another 5% had tried them and stopped. Innovation in product configuration is shaping the success of brands in growth. Those with the best insights win!

Innovation 80

Innovation Consumers Brands Connections 80

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Customers want you to know them.

Customer Experience 354

Customer Experience Competitive Advantage Omni-Channel Culture 354

Vonage

SEPTEMBER 15, 2017

John Aves will be speaking at CloudFest London, NewVoiceMedia’s showcase of useful innovation in action, on 20 September 2017 at Grange St. The post Top CX tips for delivering a ‘Branded Customer Experience’ appeared first on Blog | NewVoiceMedia. Paul’s Hotel. Find out more and register now.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267

ShepHyken

JUNE 15, 2018

In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. These numbers are staggering. But how exactly does one get onboard with this trend?

Chatbots 76

Chatbots Social Media Healthcare Study 76

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Consistent innovation is the greatest invention for all generations.”. Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Government 89

Government Technology Trends Social Media 89

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). The attention span of Millennials is estimated to be 12 seconds, and only eight seconds for Gen-Z ( Forbes , 2017 ). Millennials pioneered the internet, texting, and emailing.

Contact Center 137

Contact Center Gamification Management Social Media 137

InboxAI

OCTOBER 11, 2017

In 2017, expect this number to be even higher! Below are some helpful tips to consider when attending Dreamforce this year: Customer Success is King: This year, the ‘ Why Attend ‘ Dreamforce page invites attendees to “discover innovation that will transform customer success.” Great Parties Every Night.

Tips 40

Tips Entertainment Exercises Conference 40

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). The attention span of Millennials is estimated to be 12 seconds, and only eight seconds for Gen-Z ( Forbes , 2017 ). Millennials pioneered the internet, texting, and emailing.

Contact Center 136

Contact Center Gamification Management Social Media 136

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The fact is that our technology innovation cycle has outpaced many companies. Shep Hyken.

Self Service 80

Self Service Omni-Channel Social Media Retail 80

Clicktools

JANUARY 6, 2017

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. Here are five topics likely to headline 2017. 2017 will truly be a mobile-first year. The post CX Predictions and Tips for 2017 appeared first on Clicktools. Mind the millennials.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

Uniphore

MARCH 28, 2017

However, the evolution of technological innovation together with the shift in the demographics of consumers has led to quickly changing expectations. Customer service trends are today driven by the need to meet consumer expectations.

Customer Service 100

Customer Service Customer Service Strategies Trends Innovation 100

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Innovation around AI will be the next great frontier, so your organization better be looking to this future quickly. As a result, the ways we measure, analyze and improve the experience are becoming more and more sophisticated.

Trends 244

Trends Net Promoter Score Effort Score Banking 244

Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Voice of the Customer Confirmit Blog.

Case Study 40

Case Study Social Media Analytics Study 40

ShepHyken

JUNE 8, 2018

Our support team, itself operating in a creative, startup environment, takes advantage of innovations to tailor replies to users. It’s the story of how our support crew listened to the users of Videoleap , our creative video editor (and Apple’s App of the Year in 2017 in 77 countries, only three months post-launch — ok, done gloating).

Social Media 75

Social Media Video Case Study Customers 75

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

eGain Blogs

MAY 10, 2017

We are pleased to inform you that eGain just debuted in the Gartner CRM Customer Engagement Center Magic Quadrant (CEC MQ) for 2017, appearing as a “Niche Player”. Given what eGain Solve 17 offers, we felt that we were ready to enter the bigger pond of CRM Customer Engagement with our unique, innovative proposition for enterprise B2C clients.

CRM 40

CRM Customer Engagement Engagement B2C 40

Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well.

Case Study 40

Case Study Social Media Analytics Study 40

ClientSuccess

JULY 21, 2017

Customer Success Innovator of the Year Award. We’re excited to announce the Customer Success Innovator of the Year Award. The Customer Success Innovator of the Year is a peer-to-peer recognized award based on innovations that drive results in customer success. “As To submit your innovation, click here.

Innovation 40

Innovation Customer Success eBook Culture 40

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life.

Trends 171

Trends Customer Experience Wireless Entertainment 171

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. Some of the leading players in Europe are defining the way forward here, coming up with new and innovative ways to expand horizontally into new ventures. We look forward to seeing you there.

Technology 43

Technology Telecommunications Contact Center Government 43

Confirmit

JUNE 26, 2017

2017 marked my third IIEX North America and I think this was the biggest and best one yet! The speaker line-up was impressive, including a wide variety of new and old speakers introducing the audience to exciting ideas and innovations that are driving the future of research.

eBook 40

eBook Hotels Resources Report 40

NICE inContact

OCTOBER 28, 2016

Customer experience continues to evolve rapidly, and our team is uniquely positioned to lead this innovation. Below, we outline the top 5 customer experience trends and how we are addressing them as we move into 2017. Voice is Still Critical to Customer Service. .”

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

Maru Group

FEBRUARY 15, 2021

The use of meal kits is something we have been watching for some time; we first measured the use of meal kits back in 2017, and we found that 10% of Americans were current users and another 5% had tried them and stopped. That’s why manufacturers and grocers are turning to our Concept Connection solution to help them with their innovation.

Innovation 52

Innovation Consumers Brands Connections 52

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 50

Customer Journeys Innovation Financial Touchpoint 50

Clarivate

AUGUST 2, 2022

A new study by the Centre for Innovation in Regulatory Science (CIRS) has shown that the approval times of major global regulatory agencies have reduced and converged over the last decade, though there are still differences between them. FDA continues to approve the most NASs. Changes in company strategy.

Trends 98

Trends Strategy Study Healthcare 98

Clarivate

MAY 19, 2022

In this blog post, we spotlight the young scientists in the country and the disciplines in which they work. We cover this topic below and in our upcoming Ideas to Innovation podcast. In our previous blog we discussed the immense contributions of Ukrainian researchers to the United Nations Sustainable Development Goals (SDGs).

Government 98

Government Resources Innovation Financial 98

Provide Support

JANUARY 10, 2018

What innovations and technologies will be transforming the world and shaping its future? © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. How many changes will 2018 bring about for those in customer service? Are chatbots and virtual agents likely to replace humans any time soon? Read more.

Virtual Agent 70

Virtual Agent Customer Service Chatbots Innovation 70

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. This huge success actually shows us the big picture of how markets work.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Customer Bliss

NOVEMBER 23, 2016

Proactive experience reliability and innovation. Whatever I am doing — writing a book, working 1-on-1 with a client, speaking, blogging, podcasting — everything is tied to these five competencies. The Reality Check Audit And 2017 Goals. Those are: Customers as assets. Align around experience.

Chief Customer Officer 100

Chief Customer Officer Leadership Culture Innovation 100