NICE inContact
JUNE 14, 2016
Naturally, I did what many of my fellow millennials would do and took my issue to social media. Apparently their social media was as backed up as their contact center. Social networks like Facebook and Twitter can no longer be given the diminutive title of “Fad”.
Kayako
MARCH 21, 2022
Even worse, they can share their discontent with their local and social media networks. The data confirms that service-related problems are a critical touchpoint. Relative to price or product-related issues, a customer is four times more likely to switch to a competitor for service-related problems than price or product-related.
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Vonage
JANUARY 3, 2017
Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. When you think about it, it’s not surprising that many businesses consider social media to be one of the dangerous communication channels. Why are customers complaining in the first place?
Experience Investigators by 360Connext
DECEMBER 29, 2014
Leaders of all types of organizations began to walk the talk around improving their customer experience. Are you ready to make 2015 even better? Prevent customers from making negative associations with your brand by creating positive microinteractions. 5 Most Awful Customer Experience Solutions of All Time.
Experience Investigators by 360Connext
DECEMBER 17, 2014
As we face the new year, I thought it would be fun to give you 15 ideas that might help you rock 2015 in a rapid fire way. Create or revise your customer experience mission statement. Encourage everyone to send hand-written cards to whomever they’d like – customers, prospects, employees, vendors, etc. Keep learning!
transcosmos Information Systems
JULY 6, 2017
Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer support services. Today, social media plays an important role in the customer service industry. 3. Xbox.
Experience Investigators by 360Connext
JUNE 22, 2015
Social media as a customer service channel is now a given. Customers turn to this method when they are frustrated, and aren’t afraid to air their grievances publicly. 67% of consumers have used a company’s social media site for servicing, according to J.D. Photo by Wilfred Iven.
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