12-rules-to-end-bad-customer-service-part-1 
Steve DiGioia
AUGUST 31, 2015
Much has been said and written about the “ secret to customer service ”. Customers want this and don’t like it when you do that. Many offer some great, and probably very useful, ideas that will fix the issues of service. They don’t seem to get the basic fact that the service of others is what it’s all about.
Steve DiGioia
SEPTEMBER 7, 2015
Once again, time to discuss how to end bad customer service. Have you followed any of my first 6 rules in Part 1? Strap yourself in; here’s Part 2. . ~~~~~~~~~~~~~~~~~~~~~~~~~~~. 7 ► Be “a person” to your customer, not just “the waiter” or real estate agent or store clerk.
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BirdEye
NOVEMBER 27, 2023
It is dealing with difficult customers. When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. This blog isn’t about turning every customer into a lifelong friend.
BirdEye
OCTOBER 12, 2023
By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review?
Lumoa
JUNE 9, 2020
Just as with customer experience in every other business segment, eCommerce customer experience is growing increasingly important in our current economic climate. The amount of eCommerce sites is estimated to be 12-24 million across the globe , with new sites popping up every day.
AWS Machine Learning
OCTOBER 5, 2022
Every year, consumers visit, on average, 191 websites or services requiring a user name and password, and the digital footprint is expected to grow exponentially. Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. billion in 2021 compared with 2020.
Currency Alliance
FEBRUARY 20, 2023
This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. The loyalty rules engine is the module that enables the types of promotions that are familiar from every major loyalty program. Brands no longer need to be held hostage by legacy rules engines.
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