InMoment XI

DECEMBER 6, 2022

Earlier this year, InMoment hosted an XI Forum with two incredible speakers—both of whom run experience programs for franchisees. A: We use QR codes, email to loyalty customers, Digital Intercept (an InMoment application on the XI Platform empowering brands to capture real-time data from their website visitors) and customer panels.

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

InMoment XI

DECEMBER 29, 2022

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! The InMoment platform is fully WCAG 2.0 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Forrester Research, Inc.

Analytics 260

Analytics B2B Guidelines Software 260

MyCustomer

APRIL 5, 2023

Distill hundreds of individual customer comments into an easy-to-understand short overview of the most pressing customer issues 5th Apr 2023 InMoment Leverages ChatGPT in the XI Platform

Innovation 40

Innovation Customers 40

InMoment XI

OCTOBER 5, 2023

This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights.

Contact Center 486

Contact Center Self Service How To Call Center 486

InMoment XI

JULY 12, 2022

Ostensibly, the goal with this information is to give contact center agents the guidance needed to create Experience Improvement (XI) for customers, but do they have the time and wherewithal to actually sort through comments and data? Should that even BE an organizational expectation?

Contact Center 529

Contact Center Metrics Customer Centricity Culture 529

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. The XI Forum challenged our perspective on the traditional model of listening to feedback and collecting endless data.

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

InMoment XI

SEPTEMBER 7, 2022

When you are creating surveys with InMoment’s XI Platform, you have everything you need to have successful surveys. Once you have identified what kind of survey template is best for you, it’s time to build your survey. Don’t worry, it’s a breeze.

Survey 260

Survey Feedback How To Measurement 260

InMoment XI

MAY 10, 2022

They can automatically gather data and use that information to solve your business challenges, build better relationships with customers, and help you achieve Experience Improvement (XI). The catch, though, is that technology and data alone can’t actually address any of the factors I laid out in the preceding paragraph.

Consulting 493

Consulting Trends Technology Analysis 493

InMoment XI

APRIL 28, 2022

This goal is especially important within the context of experience programs, especially if you want to achieve real Experience Improvement (XI) for your customers, employees, and overall marketplace.

Marketing 493

Marketing Social Media Trends Groups 493

InMoment XI

APRIL 24, 2024

If you aim to enhance experiences across all interactions, InMoment’s XI Platform offers support for over 41 languages and dialects. Look for a software solution that offers customization options and configurable settings to tailor the platform to your specific needs and preferences.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InMoment XI

APRIL 25, 2024

Furthermore, implementing up-to-date trading platforms and tools, expanding investment offerings, and effectively securing accounts will build trust with current customers and improve brand reputation. Creating a consistent brand image and consistently presenting it across all of your platforms can increase revenue by almost 25%!

Financial 260

Financial Management Banking Insurance 260

InMoment XI

DECEMBER 22, 2022

Social media commentary : This publicly listed information is a gold mine when it comes to understanding how customers are likely to recommend your brand to friends or family, and can be captured in your voice of customer platform with a social scraping tool. The result?

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

InMoment XI

AUGUST 15, 2023

Leading solutions like InMoment’s XI Platform offer a user-friendly interface, seamless integrations with existing systems, and a track record of delivering actionable insights. Factors such as ease of use, scalability, integration capabilities, and the tool’s alignment with your business goals should be considered.

Analytics 260

Analytics Tools Customer Experience Retail 260

InMoment XI

MARCH 4, 2022

Once a targeted survey has collected the desired data, a top-notch Experience Improvement platform mines that data using advanced analytics to uncover actionable insights. Sending out a targeted survey is the first step to improving customer experiences, employee experiences, and even the bottom line.

Survey 556

Survey Customer Experience Touchpoint Exercises 556

InMoment XI

AUGUST 23, 2023

Learn how InMoment client, FootLocker , was able to consolidate all of its Voice of the Customer (VoC) programs and operational data into one platform, giving it the intelligence needed to create a unique experience for every customer. #3: La-Z-Boy partnered with InMoment to do just that.

Customer Experience 260

Customer Experience Omni-Channel Employee Engagement Innovation 260

InMoment XI

FEBRUARY 3, 2022

Learn how our XI Platform can support your efforts to create optimize Gen Z customer experiences by reaching out to us here or in the chatbot at the lower right hand corner of your screen. How are you collecting feedback from them to understand how they perceive your brand?

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

InMoment XI

OCTOBER 5, 2021

That’s why they leverage InMoment’s XI Platform to deliver the intelligence they need to the right people at the right time in order to give Sneakerheads the retail experience they crave—and keep them coming back.

Sports 260

Sports Video Retail Analytics 260

InMoment XI

JULY 11, 2023

Investing in Scalable and Integrable Analytics Platforms: Selecting analytics platforms that can seamlessly integrate with existing systems and scale with increasing data volumes can ensure smoother operations and long-term success. InMoment is leading the way in integrating predictive analytics into CX strategy.

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

InMoment XI

MAY 25, 2023

Design a Great Customer Experience With InMoment The InMoment XI Platform offers a comprehensive suite of tools and services that allow businesses to collect, analyze, and act on customer feedback in real time.

Customer Experience Design 484

Customer Experience Design Customer Experience Customer Journeys Competitive Advantage 484

InMoment XI

APRIL 5, 2024

And at InMoment, we’ve got both of these covered: Solution #1: Take Advantage of InMoment’s Best-In-Class Tech InMoment’s Experience Improvement (XI) Platform is made up of a series of applications to help you design the perfect survey and come up with results that help your business actually improve experiences for customers and employees.

Feedback 260

Feedback How To Survey Exercises 260

InMoment XI

JANUARY 19, 2024

With InMoment’s award-winning XI Platform , businesses have access to comprehensive analytics and prescriptive actions represented in customizable dashboards. These tools allow your business to digest analytical insights in the way that makes the most sense for your company.

Analytics 260

Analytics Course Retail Resources 260

InMoment XI

OCTOBER 3, 2022

Microsurvey Response Rates in the InMoment XI Platform. When you’re optimizing your open-ended follow up question, keep an eye on the response rate. How is your customized follow-up question affecting the percentage of respondents who also leave comments? These aren’t just stand alone strategies.

NPS 260

NPS Net Promoter Score Social Media Feedback 260

ReviewTrackers

FEBRUARY 15, 2023

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Feedback 122

Feedback Data Customers 122

InMoment XI

JANUARY 4, 2024

With InMoment’s reporting platform, your CX program performance can become quickly and easily digestible. FootLocker was able to utilize the XI Platform to get all of their Voice of Customer and operational data into one, easy to digest platform. Why it matters: Reducing customer effort enhances satisfaction and loyalty.

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

FEBRUARY 21, 2024

See how you can conduct probability sampling in InMoment’s XI Platform by scheduling a demo today! By regularly surveying a representative sample of customers, businesses can track changes in satisfaction levels over time and identify trends or patterns that may impact the customer experience.

Study 260

Study Resources Analysis Data 260

MyCustomer

JUNE 20, 2022

Acquisition strengthens InMoment’s ability to offer an unparalleled and seamless platform for both solicited and unsolicited feedbac 16th Jun 2022 InMoment Acquires ReviewTrackers

Company 64

Company Customer Experience Management Marketing 64

inQuba

APRIL 21, 2022

South Jordan, Utah, April, 20, 2022 — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, and inQuba, the leader in customer journey management, announced today a partnership to offer a journey-first approach to customer experience improvement. Take a moment and learn more at inmoment.com. About inQuba.

Return on Investment 52

Return on Investment ROI Customer Journeys Insurance 52

InMoment XI

JULY 11, 2022

Our XI intelligent platform allows you to easily put together an intuitive, clear, and sharp-looking survey. Businesses with this kind of feedback can make informed decisions that directly impact the people, clients, and consumers of your organization. Discover just how simple it is to use InMoment for all your survey design needs.

Survey 493

Survey Exercises Data Measurement 493

inmoment

OCTOBER 17, 2019

The XI Platform is comprised of three clouds, the CX Cloud, the Employee Experience (EX) Cloud, and the Market Experience (MX) Cloud. With InMoment, science is infused in every part of the XI Platform, which enables the extraction of more data in more formats for even more intelligent business insights. . #2:

eBook 40

eBook Metrics Analysis Feedback 40

inmoment

FEBRUARY 28, 2019

InMoment’s new Experience Intelligence (XI) Platform has a modern technology stack with data science at the core, allowing us to store, retrieve, and put the right analytics lenses to literally any type of data that will add meaningful intelligence to your understanding. More on the new XI Clouds in our next blog. .

Customer Experience 40

Customer Experience Analytics Technology Employee Experience 40

inmoment

JANUARY 28, 2020

By linking up with InMoment’s XI Platform , they were able to compile and organize data and rank stores on key metrics, like friendliness and value. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change.

Guest Experience 52

Guest Experience Effort Score Employee Experience Feedback 52

inmoment

NOVEMBER 6, 2019

InMoment’s XI Platform is comprised of three clouds: the CX Cloud , the Employee Experience (EX) Cloud , and the Market Experience (MX) Cloud. The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results.

Strategy 40

Strategy e-support Feedback Technology 40

inmoment

JANUARY 28, 2020

By linking up with InMoment’s XI Platform experience tool , they were able to compile and organize data and rank stores on key metrics, like friendliness and value. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change. 2018: 65.0. 2019: 68.1.

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

Currency Alliance

FEBRUARY 15, 2018

One more exciting recent example was UK supermarket chain Waitrose’s decision to pilot evening yoga classes in its stores [xi]. Our free, simple, cost-cutting SaaS tech platform is used by Loyalty Managers to issue, buy, sell or exchange loyalty currencies with other brands. xi] [link]. References. [i] i] [link]. [ii]

Retail 110

Retail Brands Banking Loyalty Programs 110

inmoment

MARCH 26, 2019

By allowing them to tap into the data derived from customer feedback in tandem with their traditional marketing metrics, this integration through the InMoment Experience Intelligence (XI) Platform enables marketers to create more targeted and personalized segments and online experiences. . Want to know more about how do we do it?

Marketing 40

Marketing Metrics Online Experience Feedback 40

inmoment

JANUARY 14, 2020

To actually improve the customer experience, your organization needs an intelligence platform that delivers more than just insights. With a tool like our XI Platform , you can leverage intelligence about your brand, customers, employees and the market.

Strategy 52

Strategy Metrics Exercises Tips 52

inmoment

DECEMBER 5, 2019

Data-ingesting experience tools, like our XI Platform , can turn CX initiative data into intelligent and easy-to-understand insights for long-term, meaningful change. Often, it’s not the fault of those responsible for the project, but rather the lack of ability to determine and analyze the conclusions.

eBook 52

eBook Fashion Social Media Metrics 52