UJET

NOVEMBER 19, 2020

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. And UJET enables your CRM and contact center to collaborate in much the same way. Privacy by Design.

Contact Center 82

Contact Center CRM Data Customer Service 82

Beyond Philosophy

AUGUST 25, 2022

As Vasili Triant , Chief Operating Officer of UJet , explained on a recent podcast, many go-to-market activities can help in this effort. Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. There you have it.

How To 147

How To Contact Center Hotels Social Media 147

UJET

JUNE 9, 2020

UJET has first-hand experience with helping our customers move towards cloud-native customer support. The UJET customer support platform is industry agnostic. The UJET platform enables support organizations to customize their individual support experience. This is why companies across different industries trust UJET.

Customer Success 72

Customer Success Contact Center Omni-Channel Customers 72

UJET

OCTOBER 22, 2020

partnered with UJET to roll out a unified customer experience in just 30 days. By partnering with UJET, ByNext reduced their call wait time by 11 minutes and simplified the agent experience—all customer information is now available in one intuitive dashboard. But with UJET, you don’t have to compromise.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

FEBRUARY 26, 2021

In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. 99% rate UJET with 4-or-5 stars (out of 5). *97% Below are a few of our favorite reviews from customers who have recently shared their thoughts on the UJET platform. . “I

Contact Center 56

Contact Center Report Software Communication 56

UJET

AUGUST 5, 2020

After over 10 years in the software startup scene and a great start at UJET in its San Francisco headquarters for a year and a half, I had the opportunity to move to Europe. UJET has been a Slack-heavy company from the start and understands that work is better with fewer emails. Recognition and Visibility. Project Management.

Tips 133

Tips Meeting Tools Groups 133

UJET

SEPTEMBER 2, 2019

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . These include: .

Data 78

Data Meeting Brands Company 78

UJET

DECEMBER 10, 2020

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. And this is exactly how the UJET Virtual Agents are meant to be used.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

UJET

DECEMBER 10, 2020

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. And this is exactly how the UJET Virtual Agents are meant to be used.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

UJET

OCTOBER 22, 2020

partnered with UJET to roll out a unified customer experience in just 30 days. By partnering with UJET, ByNext reduced their call wait time by 11 minutes and simplified the agent experience—all customer information is now available in one intuitive dashboard. But with UJET, you don’t have to compromise.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

UJET

JUNE 25, 2021

a mobile app that connects pet owners to sitters and dog walkers in a given area, embraced the streamlined mentality by leveraging UJET to integrate voice calls directly into their app. So while you’re obsessing over data and traffic and how and why customers flit from web to email to text and back again, the customers themselves are not.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

UJET

JULY 7, 2020

It also proves why a unified workforce engagement solution is necessary. Learn more about UJET and Calabrio and see the partnership in action. The post How a Workforce Engagement Solution Benefits Remote Customer Support appeared first on UJET Blog. Seamless Data Reporting and Revealing Trends.

Engagement 106

Engagement Contact Center Call Recording Trends 106

UJET

JULY 7, 2020

It also proves why a unified workforce engagement solution is necessary. Learn more about UJET and Calabrio and see the partnership in action. The post How a Workforce Engagement Solution Benefits Remote Customer Support appeared first on UJET. Seamless Data Reporting and Revealing Trends.

Engagement 96

Engagement Contact Center Call Recording Trends 96

UJET

DECEMBER 17, 2019

But Why Were Customer Support Tools Left Behind? UJET reimagines this experience by doubling down on its design DNA. UJET’s upcoming Automated Agent based on Conversational AI can use data intelligence, natural language processing, and artificial intelligence to answer repetitive questions.

Self Service 74

Self Service Customer Service Customers Connections 74

CSM Magazine

MARCH 26, 2020

and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions. The UJET platform supports an unlimited number of customized queues and Wag! launched UJET’s mobile SDK and IVR support via UJET’s platform in April 2019. UJET provides Wag!

Wait Times 59

Wait Times Exercises Connections Insurance 59

UJET

JUNE 19, 2019

UJET understands that chatbots are a valued feature. A sneak peak at the UJET Automated Agent. The UJET platform is designed to leverage smartphone capabilities to provide a great user experience for end users and agents. This will change with UJET’s Automated Agent.

Chatbots 56

Chatbots Self Service Contact Center User Experience 56

Kustomer

JUNE 10, 2021

Vasili is the Chief Operating Officer at UJET, a partner of Kustomer, creating a product that delivers the ultimate experience for the modern consumer. Change is inevitable, but why is it so hard to cope with? Vikas, why don’t you take a second, introduce yourself? Vasili Triant, Chief Business Officer here at UJET.

Contact Center 97

Contact Center Consumers Interaction CRM 97

Blake Morgan

SEPTEMBER 27, 2022

This is a sponsored guest post from UJET , written by Justin Robbins. . Every day, your customers are providing feedback on why they’re buying or not buying. Maybe you’ve heard that contact centers provide three levels of value to a business: cost efficiency, customer satisfaction and loyalty, and strategic value.

Contact Center 59

Contact Center How To Survey Trends 59

CSM Magazine

MARCH 26, 2020

and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions. The UJET platform supports an unlimited number of customized queues and Wag! launched UJET’s mobile SDK and IVR support via UJET’s platform in April 2019. UJET provides Wag!

Case Study 52

Case Study Study Customer Experience Wait Times 52

UJET

FEBRUARY 11, 2020

The post Why Brands Need to Pivot Towards Building an Identical Support Experience appeared first on UJET Blog. Instead of falling behind and potentially losing customers, it’s time to develop your customer support experience to be identical across every channel offered.

Brands 72

Brands e-support Transportation Video 72

Lumoa

AUGUST 23, 2021

A UJET survey done in early 2020 revealed that “72% of consumers age 18 to 64 said having the ability to text with a live agent in real-time would improve their overall customer service experience.” Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

UJET

JUNE 4, 2021

This is why strategic aspects of change management models should form the foundation of every digital transformation framework. This also why the right leaders will focus on progress and diligently keep the customer journey anchored at the center of the transformation initiative. Set Transformative Goals.

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

UJET

FEBRUARY 24, 2020

This is why it’s important to think about agent specialization rather than generalization. The post Add Agent Specialization to Your Customer Support Strategy appeared first on UJET Blog. But what happens when a customer has a specific problem like a high priority software integration that’s not working? Use Specialized Agents.

Strategy 101

Strategy Communication Wait Times Customers 101

ShepHyken

SEPTEMBER 2, 2019

My Comment: Another article that makes the case for why all organizations need to focus on their customer experience strategy. Anand Janefalkar, CEO of UJET, “debunks” three myths, including the one that claims that human customer service will be eliminated. If not, be prepared to catch up – if you can!

Customer Service 84

Customer Service Conference Employee Experience Customer Service Training 84

UJET

NOVEMBER 18, 2019

In some cases, these solutions can collect data across multiple channels and enable support agents and employees to connect it all — in order to have better context as to who the customer is and why they are reaching out. The post Customer Support Trends and Predictions for 2020 appeared first on Customer Experience Blog by UJET.

Trends 78

Trends Self Service Contact Center Chatbots 78

Beyond Philosophy

AUGUST 20, 2022

In this episode, we invited Vasili Triant , Chief Operating Officer of Ujet , to tell us more about what is possible with proactive experiences. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Follow Colin on LinkedIn and Twitter.

How To 22

How To Consulting Customer Retention Financial 22

Kustomer

JANUARY 13, 2022

And the reason why I say that is because once you receive a complaint, you’re assuming that the customer is already beyond that servicing window where they’re already irate. And we do use UJET for that. The reason why is because in-app calling provides a more authenticated experience. Can you repeat?”

Self Service 97

Self Service Omni-Channel Customers Social Media 97