QuestionPro Audience

AUGUST 10, 2020

With so much information shared, passed, and stored online through various social media channels, it is advisable and straightforward for researchers to narrow down on suitable respondents to collect data on quick polls and surveys. Build an online research community. Build an online research community.

Tips 352

Tips Gamification Marketing Social Media 352

InMoment XI

AUGUST 17, 2023

By using the Net Promoter Score system as your compass, you can gain a better understanding of what drives customer loyalty and satisfaction. As a reminder we have listed the steps to consider: Company Purpose: Define your company’s purpose and why it exists, what does it hope to achieve for its customers and why.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Data 195

Data How To Advertising Study 195

InMoment XI

FEBRUARY 23, 2024

What Is Market Segmentation? It’s more about what type of customers. The main ethos is this: what if we could split our customers into distinct groups—based on specific factors—so we can learn how to market our products to the right people? Effective market segmentation is critical to that goal.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

Experience Investigators by 360Connext

NOVEMBER 7, 2023

But now comes the big question: What does it take for customer experience teams to build loyalty and retention? Simply put, the quality of what a customer buys is table stakes and one of the first areas to improve if you’re experiencing customer churn. What about customer call transcripts or support emails?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Magellan Solutions

APRIL 22, 2024

In the digital age, a safe online community is very important. This assures that user-generated content (UGC) meets guidelines and sets community standards. What is Content Moderation? This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed.

Tools 52

Tools Tips Guidelines User Experience 52

Gainsight

APRIL 11, 2024

Particularly when the focus is on community and building customer knowledge, scaling can be tricky. The only way to truly scale community is to make it self-sustaining, the way Danny Pancratz, Director of Customer Experience Programs at Unqork did. How do you motivate the people with the answers to help out their community?

Gamification 52

Gamification Engagement Software Report 52

BirdEye

DECEMBER 5, 2023

A solid local online reputation management strategy can help you show up in local search queries, build trust with potential customers, and improve conversion rates significantly. Table of contents What is local reputation management? 78% of consumers would not buy from a business with a negative reputation.

Management 111

Management Social Media Multi-Channel Feedback 111

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. What Is Customer Self-Service? Customer self-service is exactly what it sounds like – making it easy for customers to help themselves. Let’s look at the elements of a self-service portal.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Moreover, the lines between online and physical commerce are blurring. Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

Gainsight

MARCH 15, 2024

Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. This is exactly what happened at HoneyBook, the client flow management platform empowering independent businesses. Even early communities can bring an exponential impact to your business.

Self Service 52

Self Service Sports Case Study Resources 52

BirdEye

JANUARY 12, 2024

In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. Table of contents What is hyperlocal social media marketing? While casting a wide marketing net might be tempting, often, the magic happens when targeting is razor-sharp.

Social Media 109

Social Media Marketing Advertising Trends 109

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Strategy 52

Strategy Social Media Advertising Analytics 52

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. What is Social Media Content Moderation? It helps maintain a positive brand image and ensures the community remains engaged and receptive to marketing messages.

Social Media 52

Social Media Marketing Guidelines Advertising 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Gainsight

FEBRUARY 13, 2024

Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. For Community teams, all of the above.

Self Service 52

Self Service Groups Engagement Connections 52

2020 Research

APRIL 26, 2023

What happens when governments raise their central bank interest rates? It uncovers the broad picture of what your banking customers want and need and how they feel in the moment. Online communities also assist in building loyalty – a critical metric in difficult times – by engaging customers and making them feel heard.

Banking 97

Banking Marketing Consulting Video 97

BirdEye

DECEMBER 8, 2023

In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further. Table of contents What is corporate reputation? What is corporate reputation management?

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. What are the challenges in chiropractor marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. See what new capabilities are available now.

Social Media 52

Social Media Self Service Roadmap Insurance 52

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.

Customer Success 98

Customer Success Leadership Sports Resources 98

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. In this article, we provide some insights into how online casinos can deliver outstanding customer support.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. See how Birdeye can help.

Tips 109

Tips Management Social Media Feedback 109

BirdEye

MARCH 29, 2024

Table of contents What are the 7 best social media networking groups for real estate marketing? Here are a few tactics to help you get the most from your time on ActiveRain: Engage actively by commenting on others’ posts and sharing your insights, which can increase your visibility within the community.

Social Media 59

Social Media Tips Sales Advertising 59

2020 Research

OCTOBER 30, 2023

Rewriting the Script on Growing Up From board games and Legos to collectible toys and stuffed animals, a new trend is rewriting the script on what it means to “grow up.” Online marketplaces, social media groups, and digital platforms have given rise to communities centered around vintage toys, classic games, and retro pop culture.

Trends 64

Trends Social Media Transportation Comparison 64

SurveySparrow

APRIL 24, 2024

Imagine you’re the owner of a grocery business which has recently moved into the online space. Then you’ve got good reason to consider online reputation management. With the rise of online reviews, social media, and digital feedback, even small businesses need to put their best foot forward. Sounds familiar?

Management 52

Management Social Media Feedback Brands 52

Lithium

FEBRUARY 28, 2023

From fully digital lives in online worlds, like Second Life , to a plethora of movies like Ready Player One , each provide a glimpse into what the metaverse could mean and how it could play a part in our daily lives. As it stands, the metaverse is what we would say is in its ‘prototyping’ phase.

Social Media 93

Social Media Gamification Fashion Entertainment 93

BirdEye

APRIL 25, 2023

Whether you’re a battle-tested entrepreneur or just getting your feet wet, the no-nonsense, results-driven techniques below will show you how to advertise your business, skyrocket your brand visibility, and help you develop profitable relationships with your community. Create online business listings 7. Table of contents 1.

Social Media 98

Social Media How To Advertising Sports 98

ModSquad

AUGUST 25, 2022

When scrutinizing budgets with an eye to savings, look beyond the cost and ask what value each item contributes to the company. Not only does it protect your brand online, but it also ensures a healthy environment for your community to thrive and grow. Evaluate ROI, not just costs. Don’t lose ground.

ROI 98

ROI Analysis Customer Satisfaction Brands 98

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

CSM Magazine

APRIL 8, 2024

Educate Yourself Staying informed ensures you know what’s happening in the sneaker world. Get a Robust Internet Connection Sneaker raffles exist online, requiring participants to have an ongoing internet connection. It’s crucial to join these communities to engage with other fans. Is it every first day of the month?

Strategy 52

Strategy Social Media Retail Connections 52

BirdEye

JUNE 30, 2022

You’ll learn what local marketing is, why it works, and easy ways to overcome problems you might face. Table of contents What is local marketing? What is local marketing? Community involvement , like a home improvement chain store sponsoring a local high school’s homecoming football game.

Marketing 97

Marketing Social Media Advertising Effort Score 97

BirdEye

DECEMBER 5, 2023

Table of contents What is business reputation management? Why online business reputation matters Online business reputation matters because it’s a major deciding factor for customers in the digital age. According to a Birdeye study, 95% of people read online reviews before buying anything. That’s almost everyone!

Brands 110

Brands Management Social Media Analytics 110

BirdEye

SEPTEMBER 14, 2022

But what are the best marketing strategies for plumbers? Table of contents What is plumbing marketing? Benefits of plumbing marketing 8 online plumbing marketing strategies 1. Generate more reviews to build a strong online reputation 6. What is plumbing marketing? 8 online plumbing marketing strategies.

Strategy 98

Strategy Marketing Social Media Advertising 98