use-cases 
Comm100
FEBRUARY 12, 2023
In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.
InMoment XI
JUNE 28, 2022
In fact, many financial services companies use their customer experience programs as a primary tool to influence key business outcomes. Check them out below: Three Financial Services Customer Experience Program Use Cases. Use Case #1: Empowering Employees. Use Case #2: Preventing Churn.
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GetFeedback
APRIL 29, 2019
This lets you know how well the case was handled and if it might require an extra touch for the customer to come away satisfied. This is known as a case-closed survey, and it determines how happy customers are with the support they received. Wrap Up for SMS survey best use cases. Product feedback.
Upstream Works
MARCH 28, 2024
Our latest blog post explores three practical vertical use cases for video engagements in contact centers. The post 3 Use Cases for Video CX in the Contact Center appeared first on Upstream Works.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys.
Comm100
JUNE 15, 2022
If you’re on the fence about introducing a chatbot to your organization’s digital support strategy, here are four common chatbot customer service use cases, alongside customer stories that show the best chatbot examples and how they can be used in practice. Automate frequently asked questions to better use agent time.
Comm100
APRIL 11, 2022
This article will showcase how universities and colleges are using chatbots today, highlighting a higher ed chatbot use case for three key departments. Let’s begin with one of the most common and effective higher ed chatbot use cases – boosting enrolment by offering 24/7 support. What are acceptance rates?”
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In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research.
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In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. How to form a clear strategy to succeed in using AI.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. This is a practical approach to CX measurements – less about the mechanics and more about what to choose, how to decide on what metrics to use, and how to build a business case for CX. The case for investing in CX initiatives.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Let’s put AI assistants to the test by engaging them in a live conversation and see how they perform under different use cases. What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries. Understand top use cases driving conversational AI adoption. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
To convince stakeholders, one must develop a business case for conversational AI in the first place. How do you make a real case for implementing self-service in the contact center? Demonstrating those best use cases. Determining which calls are best for automation.
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This type of ASR can be trained with your audio data to make sure the intent is captured and the transcription is accurate for your use case. What type of ASR is able to be tailored to your Conversational AI? It is an End to End Deep Learning ASR. It can also be continually trained and improved to gain more accuracy and focus.
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