training-employees-on-nonverbal-clues 
Beyond Philosophy
JULY 16, 2015
It’s important to identify what nonverbal clues like a sigh communicates—whether you are the one that heard it or the one that is doing it. However, when the researchers looked at it in more depth, they revealed sighs are a form of nonverbal communication, whether they are intended that way or not. Is it sadness? Frustration?
Beyond Philosophy
NOVEMBER 13, 2017
I looked around and realized I didn’t have a clue what he looked like. Employees Who Recognize Faces Can Improve the Customer’s Experience. This means it is important to hire customer-facing employees who are emotionally intelligent and can read customer cues. Improving Your Employees’ Facial Recognition Skills.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
OCTOBER 3, 2016
Pretend you were trying to decide between taking a train on a trip or flying to the destination. During your decision-making process, you remember several times when the train was delayed, and you were late for your arrival. After all, trains are often late and the bathrooms, well, let’s just say sometimes it is better to wait.
Comm100
APRIL 28, 2016
A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training Manual. While the article was rife with criticism towards the iconic company’s training tactics, it’s worth noting that Apple is generally categorized into the upper echelon of excellence in customer service.
Beyond Philosophy
JULY 3, 2017
Employee training on recognizing these initial verbal or nonverbal clues and the ability to interpret what they mean is vital. We train customer-facing employees in this skill with our Memory Maker Training. How Customer Experience Improvement Is Like Getting Fit.
Beyond Philosophy
MARCH 21, 2016
Getting them engaged about their employee experience after they are hired is something else. Employee engagement is critical to your organization’s hiring efforts. As the Fortune article points out, the Generation Z, fun-workplace-seeking employees will comprise at least 20% of the workforce by 2019, just three short years from now.
Beyond Philosophy
OCTOBER 20, 2015
One essential element often neglected, but essential is the training of your Customer-facing teams. In my view, there is a great lack of training on soft skills with Customers and when there is training available it is too basic and not frequent enough. This concept is a key part of Apple’s training strategy.
Expert insights. Personalized for you.
60 
Let's personalize your content