three-golden-rules-for-customer-satisfaction-surveys 
InMoment XI
MARCH 1, 2023
The new FCA Consumer Duty is intended to improve customer outcomes and promote better customer experiences in the financial industry in the United Kingdom (UK) by setting higher and clearer standards of consumer protection. They must also ensure that their products and services meet the needs of their customers.
customer sure
JUNE 7, 2023
Earlier this year we exhibited at the Institute of Customer Service (ICS) Annual Conference, alongside a range of esteemed customer service / experience peers and experts. People want to see how their current surveys are performing, and whether what they currently get is above/below the average. And we can see why.
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BlueOcean
FEBRUARY 7, 2019
Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. off the phone) – upsetting the least number of hurdles, extra points for a graceful gait – was the champion, the most successful, the most likely to win “customer service agent of the year.”.
ChurnZero
OCTOBER 9, 2020
If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that covers three of the most popular survey types: NPS®, CSAT, and CES.
customer sure
SEPTEMBER 30, 2020
Covid-19 has disrupted life for you and your customers, and the changes aren’t subtle, they’re seismic. It’s changed how companies have to deal with their customers, and it’s created huge uncertainty for customers. Or time to work out what you can do (safely) that will make customers confident to engage with you again!
Opinionator
OCTOBER 7, 2020
12 Rules For Getting Actionable Customer Feedback. Rules for getting actionable customer feedback are straightforward to follow. After all, it is the business’ responsibility to ensure that they know how they are delivering on the needs of their customers. 1) Never Call it A Survey. ” .
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.
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