the-sill 
ShepHyken
APRIL 10, 2023
In his book, The Human Experience , John Sills shares the three myths that create poor customer service. ” About: John Sills is Managing Partner at the customer-led growth company, The Foundation , where he works with organizations across the world. The Myth of Customer Feedback. The Myth of Customer Feedback.
Adrian Swinscoe
MARCH 1, 2023
Today’s interview is with John Sills, Managing Partner at the customer-led growth company, The Foundation. John joins me today to talk about his new book (The […] The post Let your people be the humans they’ve spent all their life training to be – Interview with John Sills of The Foundation first appeared on Adrian Swinscoe.
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ijgolding
JANUARY 12, 2016
Would you consider this window sill in the restaurant of our hotel to be ‘luxury’?! Have you ever been in the situation where you received ‘a bill’, already feeling slightly sick at the thought of having to pay good money for an experience that failed to meet your expectations? The break was lovely and very welcome.
C Space
AUGUST 5, 2019
Daniel Sills. Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. Customer Values: Q&A with Peter Fader, Professor of Marketing, The Wharton School at the University of Pennsylvania. Instead, he cringes. Associate Director at C Space.
C Space
APRIL 18, 2019
Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. Perhaps something changed on your path, and you’re unaware that you’re headed in the wrong direction. The thing about being lost is that you’re usually lost for some time before you know it.
C Space
NOVEMBER 11, 2018
Charles Trevail, CEO of C Space and Interbrand, shares his thoughts on why subscriptions are all about selling relationships, not products. Charles Trevail. CEO at C Space. Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. I was wrong. In fact, he invented the term.
C Space
OCTOBER 1, 2018
The Keys to Unlocking NPS. “On On a scale of zero to ten, how likely are you to recommend our business to a friend or colleague?”. Christina Stahlkopf. Senior Consultant at C Space. Christina Stahlkopf , Ph.D. is a Senior Consultant in C Space’s Boston office and a core member of our global research team. Manila Austin. VP, Research.
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