How to Make the Transition to the Future of CCM
Topdown
JUNE 9, 2017
Forrester VP and Principal Analyst Craig Le Clair ( @CSLeClair ) has a new report out: The Future of CCM: Communications-As-A-Service.
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The power of any-premise CCM: the long-game success play
Quadient
DECEMBER 8, 2021
The power of any-premise CCM: the long-game success play. We often talk about the future of software in one-to-three-year increments—a good cadence for software releases. We often talk about the future of software in one-to-three-year increments—a good cadence for software releases. Evaluate your present CCM process.
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IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio
Quadient
JUNE 22, 2022
IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. Marissa Feigen.
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What CCM solution reviews say about your potential for CX success
Quadient
OCTOBER 22, 2021
What CCM solution reviews say about your potential for CX success. But we also aren’t just in the business of building the world’s most intelligent CCM solutions. The worlds’ leading CCM customer success advocate . Quadient is recognized as the only customer-first CCM solution provider by Gartner. Andrea Haughton.
Insurance Legacy Systems Are Putting Your Business at Risk
Ecrion
MARCH 31, 2021
No Support | Redundancy/Obsolescence | Future Cost |. Make Your Insurance Company Future-Proof with CCM. The nature of an insurance product is to provide a safety net in case of potential future hazards. This means that your future customer communications depend first on optimizing communications processes.
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Adaptability in Business Communications – Get it Right with CCM
Ecrion
MARCH 3, 2021
Future-Proof Adaptability in Business | Stay Ahead of the Curve with CCM. Though most leaders spend their energy trying to anticipate patterns of future innovation and transformation, companies should stop fretting about what comes next and focus more on adapting to whatever comes next. Reactive vs. Preemptive Adaptation.
Does your CCM solution have enough horsepower?
Quadient
OCTOBER 22, 2021
Does your CCM solution have enough horsepower? all CCM projects are simple. Fragmented content platforms, legacy systems, departmental silos, and increasingly distributed workforces are all working against late stage or piecemeal adopters of modern CCM technologies. Nothing beats intelligent CCM solutions . Yes, decades.
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Insurance Trends 2021: What Lies Ahead for the Insurance Industry
Ecrion
DECEMBER 22, 2020
Embrace 2021 Insurance Trends with CCM Software. more on ccm. Recovering from COVID-19 | Internet of Things (IoT) | Remote Service Is Here to Stay |. The insurance industry has so much intersectionality both with other businesses and the way we live our personal lives. Discover the latest insurance trends for 2021!
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I programmi per il Customer Experience Management
Quadient
JULY 21, 2022
Implementando le soluzioni e i processi più intelligenti di gestione delle comunicazioni con i clienti (CCM) e di Customer Experience Management (CXM), in modo che soddisfino le vostre esigenze specifiche e favoriscano l'engagement dei clienti. In che modo posizionarsi ai blocchi di partenza per tagliare il traguardo per primi?
How CCM Resolves IT Challenges in Customer Communications
Ecrion
MARCH 17, 2021
How CCM Connects IT to a Broader Community. In companies with no CCM system in place, IT-governed customer communications pose multiple challenges for IT specialists. At its core, a Customer Communications Management (CCM) solution provides a flexible collaboration platform as well as an advanced document production infrastructure.
2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget
Quadient
AUGUST 11, 2022
2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Backing Your CCM-CXM Funding Requests with Proven Results. If you are looking to understand trends in Customer Communication Management from a cloud-hosted, AnyPrem, or Customer Experience Platform (CXP) perspective, you can access Aspire’s 2022 CCM-CXM Leaderboard.
Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX
Quadient
FEBRUARY 9, 2022
Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. But the most exciting thing about R15 is how we super-power our customers’ omnichannel CCM capabilities. . Andrea Haughton. Wed, 02/09/2022 - 15:39. Collins - Absolutely.
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Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX
Quadient
FEBRUARY 9, 2022
Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. But the most exciting thing about R15 is how we super-power our customers’ omnichannel CCM capabilities. . Andrea Haughton. Wed, 02/09/2022 - 15:39. Collins - Absolutely.
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More Change Coming for Customer Communications and Customer Experience Pros
Topdown
SEPTEMBER 7, 2017
Forrester VP and Principal Analyst Craig Le Clair ( @CSLeClair ) made some predictions about customer communications management (CCM) in The Future of CCM: Communications-As-A-Service.
8 of the More Effective Customer Retention Strategies
Ecrion
JULY 23, 2020
will drastically help them make purchases in the future, which makes it a valuable customer retention strategy. As a business, you’ll simply have to accept the problems will arise at some point in the future. After all, a company isn’t likely to survive if it essentially has a revolving door of new customers. Offer Discounts.
How Current Customer Service Technology Is Shaping the Future of Customer Communication
Ecrion
JULY 14, 2020
In our post-pandemic world, you won’t be surprised to learn that video communication is the tool of the future. As we move into the future, customer service training will become more personalized. These days, it can feel like it’s more difficult than ever to connect with your customers. talk to an expert today. Help from AI.
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Topdown Listed As Visionary on Aspire Leaderboard
Topdown
MAY 22, 2019
Topdown has once again been ranked as one of the top vendors in the Customer Communications Management (CCM) industry by Aspire Customer Communications Services in the firm's 2019 Leaderboard for Customer Communications Management.
Choosing the Best CCM Software For Your Company: 9 Things to Look For
Ecrion
SEPTEMBER 13, 2019
That’s why you need to be picky about choosing Customer Communications Management (CCM) software. Investing in the ideal CCM software is worth considering, after all. Investing in the ideal CCM software is worth considering, after all. When you invest in CCM software, don’t underestimate the value of efficiency.
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Jobs that Will be Automated in 2020 and Beyond
Ecrion
OCTOBER 13, 2020
Although this is never pleasant information to learn, it’s important to be aware of what jobs will become automated in the future. While it’s highly unlikely that entry-level sales employees will be replaced by computers within the next few years, it is a possibility in the distant future. Entry-Level Customer Service | 6.
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Five Stars Every time: Tips to Improve Customer Ratings
Ecrion
SEPTEMBER 29, 2020
Seeing positive reviews from previous customers gives future customers the confidence that they can rely on a good experience with your company. If they just post a review into the void and never hear anything back, they may be less motivated to give ratings on future purchases. Draw in New Customers. Keep Customers Engaged.
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Digitization vs. Digitalization: What’s the Difference?
Ecrion
OCTOBER 6, 2020
Here’s an example of digitalization: customer data collected through digital methods can be used to better understand the individual and provide them with a better level of service in the future. What is Digitization? | What is Digitalization? | How They Can Transform Businesses |. Let’s take a look at everything you need to know.
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New Customer Communication Management (CCM) Trends to Watch in 2019
Topdown
NOVEMBER 19, 2018
The previous year was marked by significant innovation as CCM and digital experience (DX) moved towards full integration, accompanied by automation becoming mainstream. With 2018 almost over, Topdown looks ahead to the future. Here are the technological and ideological changes poised to move the CCM industry in 2019.
How To Create Winning Customer Engagement Strategies
Ecrion
AUGUST 11, 2020
This will allow you to send them promotions for your products or services in the future. Follow up With Past Customers. Proper customer engagement is an essential attribute of your business to focus on. After all, people are far more likely to interact and engage with brands they trust. Not sure where to start? Humanize Your Brand.
DX 101: What Is Digital Experience?
Ecrion
NOVEMBER 25, 2020
By implementing solid digital experience strategies and improving your weak points, you’ll be able to boost DX and ensure that no complications arise in the future. What Is DX? | Why Is DX So Important? | How to Improve DX. This is especially true given the impact the COVID-19 pandemic has had on companies across the world.
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Insurance Digital Transformation: 7 Reasons It Fails
Ecrion
OCTOBER 1, 2020
In the United States alone, the insurance industry writes more than $1 trillion in a single calendar year. This industry is booming because it’s a universal need. If you provide insurance to customers, you need to stay ahead of the curve with the way that technology is evolving. However, knowing and doing are two different things.
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5 Key Benefits of CCM Software
Ecrion
NOVEMBER 2, 2018
Most businesses require the aid of customer communications management , or CCM software, to handle large volumes of customer documents. The adoption of these comprehensive solutions has provided numerous benefits to organizations, but let’s take a look at five of the key benefits CCM software can provide for your company.
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CRM and CCM: What’s the difference?
Ecrion
OCTOBER 16, 2018
While a CRM system, such as Salesforce, helps to streamline things, a CCM solution, or customer communications management , completes the customer management experience. If your business is going to last, you know that you need a strategy for the future. This is where a CCM solution comes into play. for every dollar spent.
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How Is Artificial Intelligence Used in Banking?
Ecrion
JANUARY 14, 2021
Artificial intelligence is a powerful type of software that has a large number of uses in nearly every industry. This is especially true regarding the banking sector, as it comes with plenty of utility that can help optimize certain processes. But, many people don’t know as much as they should about the potential applications of AI.
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How to Conduct Customer Behavior Analysis: Top Tips for Beginners
Ecrion
DECEMBER 3, 2020
What Is Customer Behavior Analysis? | What Are the Benefits? | How to Conduct the Analysis. Do you ever feel like you’re guessing what your customers want? Does your marketing team throw ideas out , hoping something strikes a chord with your customers and improves sales? Find out more about Customer Journey Mapping. talk to an expert today.
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7 Jobs that Won’t be Automated
Ecrion
OCTOBER 22, 2020
In the future, we’ll most likely see automation being used as a way to assist with menial tasks to help make the role of a medical professional more streamlined, allowing them to focus on their more important obligations, but medical jobs will not be heavily automated. Healthcare Employees. talk to an expert today. Lawyers.
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Why You Need to Improve Your Client Engagement Today
Ecrion
OCTOBER 27, 2020
If you’ve found yourself struggling to improve the level of engagement your audience has with your brand, there’s a handful of changes that you can make. Not sure where to begin? Don’t worry, we’ve got all the info you need to keep in mind. Let’s take a look at everything you should know. The inverse is also true.
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The Essential Guide to Digital Customer Engagement
Ecrion
SEPTEMBER 3, 2020
Here are just a few types of emails that your business should be sending current and future customers: Welcome and sign up emails. Here are just a few types of emails that your business should be sending current and future customers: Welcome and sign up emails. It’s 2020 and we are living in the digital age. Your Website and App.
CX and Customer Loyalty Are Critical for Your Business – 7 Reasons Why
Ecrion
DECEMBER 10, 2020
Whether it means that they gain points that can be used towards future purchases or loyalty points that can be used towards various discounts, make sure you provide them with a tangible reward for their loyalty. Loyal Customers Bring in More Customers | 2. Stand Out from the Competition | 3. Loyalty Provides Stability | 4. Strong Reviews |.
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Why We’re Excited about Document Strategy Forum ‘17
Topdown
APRIL 28, 2017
Document Strategy Forum ‘17 is a major trade show for the Customer Communications Management (CCM) industry. With its forward-looking focus and themes, DSF is, in our opinion, the best industry conference to get a sense of the current and future state of customer communications.
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Smart Taxes: 7 Ways Artificial Intelligence is Helpful for Tax Season
Ecrion
SEPTEMBER 17, 2020
When you’re trying to grow your finances, never lose sight of taxes. Handling taxes is critical, whether you’re an individual or a company addressing business taxes. Today, artificial intelligence (AI) technology has come along that allows you to file your taxes seamlessly. So what makes AI so useful and powerful during tax season?
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5 Tricks for Personalizing the Customer Experience for Your Clients
Ecrion
MAY 12, 2020
Today’s consumers are quite savvy when it comes to sales and marketing. In fact, 63% of them expect personalization when it comes to the customer journey. What is personalization and how can you use it to enhance the customer experience for your clients? Read on to find out so you can improve the way you serve your prospects and customers.
How to Decide When Your Business Needs a Customer Engagement Platform
Ecrion
JULY 8, 2020
They’re more likely to make another purchase in the future. Your company’s relationship with its audience is one of the most important metrics to focus on. In fact, studies have shown that people are far more likely to interact with a brand that they trust than one they don’t. Not sure where to start?
5 Tricks for Personalizing the Customer Experience for Your Clients
Ecrion
MAY 12, 2020
Today’s consumers are quite savvy when it comes to sales and marketing. In fact, 63% of them expect personalization when it comes to the customer journey. What is personalization and how can you use it to enhance the customer experience for your clients? Read on to find out so you can improve the way you serve your prospects and customers.
Major Challenges in CCM (Part 1): A Fragmented Approach
Topdown
NOVEMBER 16, 2016
Shegda, Mick MacComascaigh and Pete Basiliere make the case for deploying customer communications management (CCM) and web content management (WCM) solutions synergistically to deepen customers’ engagement and loyalty.
Benefits Of Marketing Automation In Your Customer Journey
Ecrion
JULY 28, 2020
Personalize Customer Service | 3. Improve Relationships | 4. Connect Across Many Channels |. Understand Your Customer | 6. Value the Customer’s Time | 7. Use Data for Better Decisions | 8. Streamline the Buyer’s Journey. We’re in the age of automation. And it’s changing how companies reach and relate to their customers.
Topdown’s Strong Strategic Direction Recognized in Aspire Leaderboard
Topdown
JULY 9, 2018
Topdown has been ranked amongst the top five vendors for strategic direction in the Customer Communications Management (CCM) industry by Aspire Customer Communications Services in the firm's 2018 Aspire Leaderboard for Customer Communications Management.
How Insurers Can Deliver a Great Digital Experience via CX Strategies
Ecrion
MAY 29, 2019
As more clients embrace the digital insurance experience, forward-thinking agencies are looking to innovative software and CCM tools to help them stay current. In the realm of insurance, satisfaction equals sales. Take the automobile sector, for example. Research shows that U.S. They also enjoy 30% more profitability. Ready to learn more?
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Perfecting an Experience: 6 Great Customer Relationship Examples
Ecrion
SEPTEMBER 8, 2020
People who spend their hard-earned money on the products or services a business provides are far more likely to do so in the future if they feel appreciated. Fortunately, there’s a handful of steps you can follow in order to cultivate long-lasting relationships with your customers. talk to an expert today. talk to an expert today.
3 Ways to Clearly Communicate Using CCM
Ecrion
APRIL 26, 2018
One of the best ways to do that is to communicate using CCM. With the right Customer Communications Management (CCM) solution , it becomes a lot easier to convey what your company actually means in a way that’s better received by your customers. Communication is the key to any successful business. And they know it.
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