MiaRec

MARCH 30, 2024

He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry. What’s next for MiaRec in terms of GenAI innovation?

Analytics 85

Analytics Contact Center Video Customer Satisfaction 85

COPC

OCTOBER 26, 2023

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

Technology 77

Technology Customer Experience Self Service Customer Journeys 77

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. Slack AI has access to multi-GPU based instances to host their SageMaker JumpStart models.

Multi-Channel 96

Multi-Channel Sports Strategy Data 96

AWS Machine Learning

FEBRUARY 6, 2024

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. By extracting key data from testing reports, the system uses Amazon SageMaker JumpStart and other AWS AI services to generate CTDs in the proper format.

Government 104

Government Report System Guidelines 104

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Government 125

Government Training Data Policies 125

SaleMove

NOVEMBER 3, 2023

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology. The post Interactions with Generative AI: Q&A with Jay Choi on Gen AI appeared first on Glia Blog | Digital Customer Service Explained.

Interaction 93

Interaction Technology Customer Service Customers 93

Magellan Solutions

JULY 13, 2023

Are you planning to embrace AI tools to streamline your lead-generation strategies? Lead generation is a crucial aspect of sales and marketing. This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies.

Tools 98

Tools Effort Score Social Media Gamification 98

Seaton CX

JUNE 28, 2023

Generative AI technology, like ChatGPT, should be your next contact center investment. The most exciting new technology to empower agents is Generative AI. Forget the hype about AI replacing humans—the first wave of innovation is using artificial intelligence to augment humans.

Contact Center 87

Contact Center Training Chatbots Technology 87

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Generative AI is quickly transforming how enterprises do business. To explore the impact of Amazon Personalize Content Generator in detail, let’s look at two examples.

Customer Experience 104

Customer Experience Sports Travel User Experience 104

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Training 105

Training Effort Score Examples Data 105

ShepHyken

NOVEMBER 13, 2023

Top Takeaways: The future of customer service is being transformed by AI-powered technologies that can automate and enhance customer interactions. Technologies, such as ChatGPT and generative AI, are revolutionizing how businesses interact with their customers. AI is redefining customer support.

Call Center 71

Call Center Self Service Technology Interaction 71

Adrian Swinscoe

APRIL 23, 2024

The research found that […] The post New Adobe research: Generative AI is changing what consumers expect from brands first appeared on Adrian Swinscoe. About a year ago, I spoke to Luc Dammann, President EMEA at Adobe, about some new research that Adobe had just published.

Consumers 59

Consumers Brands Technology Leadership 59

AWS Machine Learning

OCTOBER 27, 2023

Generative artificial intelligence is transforming how enterprises do business. Organizations are using AI to improve data-driven decisions, enhance omnichannel experiences, and drive next-generation product development. However, generative AI alone isn’t enough to deliver engaging customer communication.

Marketing 88

Marketing Travel e-support Entertainment 88

AWS Machine Learning

AUGUST 30, 2023

Additionally, automatic generation of report findings summarization is critical for radiology reporting. To solve this problem, we propose the use of generative AI, a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

Report 114

Report Healthcare Effort Score Training 114

AWS Machine Learning

FEBRUARY 1, 2024

Data is the foundation to capturing the maximum value from AI technology and solving business problems quickly. To unlock the potential of generative AI technologies, however, there’s a key prerequisite: your data needs to be appropriately prepared. Prerequisites Before starting, you need an AWS account.

Data 88

Data Analysis Technology Report 88

2020 Research

AUGUST 8, 2023

Isaac also explores the emerging phenomenon of generative AI and its game-changing impact on brands and consumer experiences. Discover how this technology opens up a world of possibilities, enabling us to gain a deeper understanding of consumer behaviors and preferences like never before. But that’s not all.

Consumers 97

Consumers Industry Technology Brands 97

kommunicate

SEPTEMBER 8, 2023

Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT. The post 19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023 appeared first on Kommunicate Blog.

Tools 98

Tools Technology 98

SaleMove

FEBRUARY 23, 2024

Community banks and credit unions need to navigate the challenges of Generative AI to stay competitive. The post Generative AI Will Transform How Financial Institutions Interact with Customers appeared first on Glia Blog | Digital Customer Service Explained. Here’s how.

Financial 66

Financial Interaction Banking Customers 66

AWS Machine Learning

SEPTEMBER 28, 2023

In either case, as knowledge management becomes more complex, generative AI presents a game-changing opportunity for enterprises to connect people to the information they need to perform and innovate. To help tackle this challenge, Accenture collaborated with AWS to build an innovative generative AI solution called Knowledge Assist.

Knowledge Base 98

Knowledge Base Chatbots Self Service System 98

CSM Magazine

MARCH 25, 2024

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. Using AI helps to ensure emails always correct and convey the right message in the right tone. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

SAP Customer Experience

JANUARY 3, 2024

In the ever-evolving landscape of customer relationship management (CRM), businesses are turning to cutting-edge technologies to streamline processes and enhance customer interactions.

Customer Relationship Management 84

Customer Relationship Management Customer relationships Sales Management 84

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. Enter Generative AI in Customer Experience Generative AI presents a transformative solution to these omnichannel challenges.

Omni-Channel 69

Omni-Channel Social Media Touchpoint Guidelines 69

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support.

Policies 97

Policies Insurance Advertising Resources 97

AWS Machine Learning

AUGUST 3, 2023

AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image. Generative AI is driven by large ML models called foundation models (FMs).

Financial 76

Financial Insurance Banking Industry 76

Blake Morgan

FEBRUARY 27, 2024

                                            Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of business, particularly customer experience (CX). “Technological advancements are accelerating,” Professor Puntoni asserts.

Customer Experience 59

Customer Experience Customer Satisfaction Study Trends 59

AWS Machine Learning

MAY 23, 2023

The seeds of a machine learning (ML) paradigm shift have existed for decades, but with the ready availability of virtually infinite compute capacity, a massive proliferation of data, and the rapid advancement of ML technologies, customers across industries are rapidly adopting and using ML technologies to transform their businesses.

Training 93

Training Resources How To Examples 93

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

Customer Service 91

Customer Service Technology Customers Customer Experience 91

AWS Machine Learning

SEPTEMBER 19, 2023

Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance. Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit.

Financial 103

Financial Multi-Channel Marketing Analysis 103

AWS Machine Learning

NOVEMBER 7, 2023

Large language models (LLMs) with their broad knowledge, can generate human-like text on almost any topic. However, it’s possible to cross-reference a model answer with the original specialized content, thereby avoiding the need to train a new LLM model, using Retrieval-Augmented Generation (RAG).

Data 96

Data Comparison Guidelines Training 96

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

Video 98

Video Tools Social Media e-support 98

West Monroe

SEPTEMBER 28, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page About the Episode In the inaugural episode of "This is AI," hosts EJ , Erik Brown , and Ryan Elmore from West Monroe lay the groundwork for a series exploring generative AI. Listen to "Unpacking AI: The Rise & Reach of Generative Models" on Spreaker.

Innovation 52

Innovation Data Technology Training 52

AWS Machine Learning

JULY 25, 2023

As a pioneer in artificial intelligence and machine learning, AWS is committed to developing and deploying generative AI responsibly As one of the most transformational innovations of our time, generative AI continues to capture the world’s imagination, and we remain as committed as ever to harnessing it responsibly.

Innovation 52

Innovation Technology Consulting Groups 52

Ascribe

JULY 19, 2023

[FOR IMMEDIATE RELEASE] CINCINNATI, Ohio, July 19, 2023 Ascribe, a leading provider of SaaS text analysis solutions, announces the integration of cutting-edge Generative AI in CX Inspector with Theme Extractor and AI Coder with Theme Extractor. CX Inspector delivers better insights from open ends, faster.

Analysis 52

Analysis Customer Experience Professionals Innovation System 52

Gainsight

NOVEMBER 13, 2023

And, while we’ve been leading in AI since first announcing Horizon AI in 2021, we’ve been hard at work making AI more meaningful and using the latest Generative AI technologies to add more value to our customers’ day-to-day needs. But the productivity power doesn’t stop there.

Customer Success 52

Customer Success Customer Experience Roadmap Meeting 52