Brad Cleveland Blog

AUGUST 26, 2020

You will not, now or ever, be able to motivate your team. You can, however, help motivate the people who are a part of it. … Continue reading → The post Understanding What Motivates Your Team appeared first on Brad Cleveland. I’m going to say something that may be a surprise.

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Contact Center Call Center Leadership Customer Service 26

Brad Cleveland Blog

MARCH 25, 2021

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish. However, rewards and incentives, which are extrinsic motivators, can be effective, and a fun supplement to your efforts to create and support an intrinsically motivated culture.

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Brad Cleveland Blog

MARCH 30, 2021

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish. However, rewards and incentives, which are extrinsic motivators, can be effective, and a fun supplement to your efforts to create and support an intrinsically motivated culture.

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Culture Video Contact Center Call Center 29

Brad Cleveland Blog

MARCH 30, 2021

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish.

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Contact Center Call Center Customer relationships Culture 26

Brad Cleveland Blog

AUGUST 26, 2020

You will not, now or ever, be able to motivate your team. You can, however, help motivate the people who are a part of it. Yes, it’s true, many of us refer to “motivating the team,” but what we’re really talking about is something that … It’s not going to happen.

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Contact Center Call Center Leadership Customer Service 20

CSM Magazine

MARCH 3, 2017

Bill Hogg looks at some key motivational methods that you can use with your team right away. Sure, it’s the primary motivator for why we work—but once the concept of comparable pay for comparable work has been addressed, it fails to inspire passion in the workplace. Here are 4 powerful ways to motivate your team: 1.

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Financial Measurement Leadership Culture 40

Playvox

MARCH 19, 2019

For customer service team leaders, keeping agents motivated, engaged and enthusiastic is a challenge — but it’s not impossible.

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Customer Service Engagement Customers Culture 42

Pretium Solutions

MAY 8, 2012

Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog, Jack explores how setting the right performance standards for your customer service team can mean the difference between mediocrity and excellence.

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Customer Service Video Leadership Customers 56

Omnicus

DECEMBER 7, 2022

As a team leader in a contact center, it can be frustrating when you have unengaged employees. However, it’s important to remember that unengaged employees are a common problem in the contact center industry, and there are steps you can take as a team leader to help get your employees engaged and motivated.

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transcosmos Information Systems

APRIL 28, 2015

And when they begin to feel the weight of it, it can derail your customer service team from focusing on your customers. To be able to keep your customer service team in the path of quality customer support, consistent motivation is vital to pump up their “ready-to-serve” mindset. Growth is a strong motivation for any employee.

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Playvox

MARCH 12, 2024

Learning how to motivate agents in this kind of environment can seem difficult, if not impossible. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. The importance of agent motivation in a call center cannot be overstated.

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Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Implemented correctly, gamification can increase motivation and engagement. Reward, recognition, and competition are all excellent motivators.

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MyCustomer

MAY 6, 2020

Download this Whitepaper. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Most businesses measure their customer service using metrics that only tell part of the story.

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Engagement Strategy Metrics Resources 52

CX Accelerator

NOVEMBER 11, 2022

Those who succeed in the profession do so because they possess a number of different skills or are part of a team comprised specialists in each skill. In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up.

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Customer Journeys Resources Analytics Customer Centricity 307

Pretium Solutions

MAY 8, 2012

Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog, Jack explores how setting the right performance standards for your customer service team can mean the difference between mediocrity and excellence.

Customer Service 40

Customer Service Video Leadership Customers 40

Pretium Solutions

MAY 8, 2012

Effective customer service leadership requires setting high standards and expectations for your customer service team and then doing what it takes to help them get there. In this video blog, Jack explores how setting the right performance standards for your customer service team can mean the difference between mediocrity and excellence.

Customer Service 40

Customer Service Video Leadership Customers 40

Comm100

APRIL 2, 2024

Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT. It involves teaching team members to genuinely understand and share the feelings of the customer.

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Strategy How To Wait Times Customer Satisfaction 224

Playvox

MARCH 21, 2024

The well-being, satisfaction, and motivation of your frontline staff play a pivotal role in shaping the customer experience. Said another way, there is no better prediction of the type of customer interactions that will occur between your customers and agents than whether your agents are motivated, satisfied, and feel supported.

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Strategy Contact Center Multi-Channel Social Media 90

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Recognition programs play a vital role in motivating agents by acknowledging their hard work and achievements.

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How To Chatbots Omni-Channel Social Media 130

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. The concept of remote teams and remote work has gained popularity for several reasons. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

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ShepHyken

SEPTEMBER 4, 2023

Leaders should give authority to their teams, not just responsibility. Often, leaders think they are empowering their team by giving them more work. Giving credit and acknowledging the team’s efforts along the way, not just when a project is completed, boosts engagement. They leave their managers.

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Leadership How To Culture Employee Engagement 82

Integrity Solutions

APRIL 8, 2024

Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat.

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Sales Training Financial Travel 73

SurveySensum

JANUARY 1, 2024

Well, these stats show a direct connection between team engagement, understanding your customers, and the success of your business. When your team understands your customers better, they’re more motivated. But how to use VoC to motivate employees, and why is it so important for them? And guess what?

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Social Media Effort Score Customer Satisfaction Case Study 52

Comm100

MAY 31, 2021

A decade-long study involving 100,000 teams found that increasing employee engagement can generate up to 18% more sales. Here are five top tips to help you get your agents engaged and onboard with your KPIs and lead your team on a journey to live chat excellence. You can also track CSAT on an individual, as well as team, level.

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Net Promoter Score Average Handle Time Effort Score Customer Satisfaction 246

Customer Interactions

JULY 7, 2015

In this final installment of our guide to building a dynamic Back Office, we will continue to lay ground on how to motivate your Back Office team.

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How To 28

Helpt

FEBRUARY 27, 2024

They are the invisible threads that weave together a strong company culture, foster effective teamwork, and empower your team to navigate the ever-changing IT landscape. A positive and collaborative culture fosters trust, motivates employees, and attracts top talent. Encourage active listening and respectful dialogue within the team.

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Leadership Culture Communication Exercises 98

Integrity Solutions

APRIL 8, 2024

Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat.

Sales 64

Sales Training Financial Travel 64

Gainsight

APRIL 11, 2024

Through changes in how community members were recognized for their contributions and the help of automation, Pancratz, a team of one, built a remarkable online community that continued to thrive, even while he was on maternity leave, technically giving Unqork a team of zero. Automate day-to-day tasks.

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Gamification Engagement Software Report 52

Team Support

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Prioritize Employee Training and Well-being Behind every successful customer support interaction is a well-trained and motivated team. Ready to help your team crush its 2024 objectives?

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Omni-Channel Social Media Training Feedback 108

Integrity Solutions

APRIL 23, 2024

The real-time drama unfolds as teams select what they consider to be the best 256 college football prospects over a three-day period. The reality is, the vast majority of NFL Draft picks will make marginal or even no impact on their new teams in their first year. In the NFL, the best teams are those that consistently draft well.

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Culture Sales Leadership CRM 60

Playvox

FEBRUARY 13, 2024

Know who the strongest players are among your current employees so you can keep them on your team. First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels.

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Contact Center Gamification Measurement Training 88

Magellan Solutions

JULY 10, 2023

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. It also addresses the difficulties of diverse and remote teams. Today, we will explore the significance of effective management for outsourced teams.

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Tips Management How To Culture 92

ECXO

APRIL 18, 2024

His workspace was a sight to behold, full of colorful sticky notes with motivational quotes, a big bowl of fresh fruits, a small lion figurine for good luck, and a picture of his customers with their delighted faces after having their issues resolved. The higher-ups took notice and asked her to share her secret in the next team meeting.

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Customer Experience Customer Centricity Chief Customer Officer Culture 101

TechSee

MARCH 7, 2023

Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team. Luana Matchett, Product Owner, Vodafone – A 20-year veteran of Vodafone, Luana is the Manager of the Knowledge management team at Vodafone UK.

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Joe Rawlinson

FEBRUARY 16, 2024

The relationships within your team play a major role in determining your success as a business owner. Team building activities, informal gatherings, and even setting up a group personality test are some simple ways you can get to know your employees a little better. Here’s why we think it’s a good idea.

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ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. When employees understand how their contributions impact customers, they are more motivated to excel. Engaged employees are more motivated, productive, and committed to providing excellent service.

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Employee Engagement Engagement Strategy Effort Score 135

The DiJulius Group

AUGUST 13, 2023

In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results. Stories can capture people’s attention, engage their emotions, and inspire action. In addition to.

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