AWS Machine Learning

APRIL 19, 2024

Amazon Personalize accelerates your digital transformation with machine learning (ML), making it effortless to integrate personalized recommendations into existing websites, applications, email marketing systems, and more. Optionally, add any tags.

Training 94

Training Resources Travel Software 94

Thematic

SEPTEMBER 1, 2021

Thematic has just rolled out two new integrations with Zendesk and Intercom. With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Tagging takes away the time they could have spent helping more customers. These tags are thus limited in scope and subject to human error.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

TechSee

MARCH 16, 2023

VI Studio uses a sampling of images labeled and tagged by humans to train computer vision AI models. In the visual AI platform, OCR models integrate pre-trained models. In the context of computer vision, classification models are trained to recognize and label images into different categories through tagging.

Analysis 109

Analysis Video Training Examples 109

Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website.

Call Recording 105

Call Recording Tips Interaction System 105

Lumoa

JUNE 26, 2023

Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. They want to browse online, pick up offline, and tag your brand on social media. Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

TechSee

AUGUST 11, 2022

I sat down with Hagai Ben Avi, VP Integrated Solutions and Renan Schilman, VP R&D to dive deeper into the world of computer vision, our insights from real-world deployments, and how we approached the development of VI Studio. If you can tag a friend on social media, you can tag a status light on a coffee machine.

Self Service 109

Self Service Training Video Case Study 109

TechSee

JANUARY 9, 2023

Integrating Visual Engagement Technology in Your Field Service Strategy. Integrating Vision Through Artificial Intelligence (AI). lockout-tag out). Using live video calls and integrated AR tools, instructions from a capable source served the dual purpose of training a new generation and getting the job done quickly.

Self Service 109

Self Service Technology Engagement Telecommunications 109

Eptica

FEBRUARY 7, 2022

Author: Pauline Ashenden - Demand Generation Manager With its combination of superior collaboration tools, workplace chat, video meetings, shared file storage, and application integration designed to deliver a powerful collaboration environment, a growing number of contact centres are implementing Microsoft Teams.

Video 121

Video Trends Meeting Tools 121

Eptica

NOVEMBER 4, 2021

Date: Friday, November 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Integrating call recording into Microsoft Teams. Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Published on: November 05, 2021.

Call Recording 123

Call Recording Omni-Channel Trends Customer Insights 123

delighted

SEPTEMBER 14, 2021

Send a survey after Contact is tagged. Take categorization and flexibility to the next level with customized tags and survey sending. Use this trigger when you want to send a survey to a customer that has a specific tag within their Contact. Trigger Delighted surveys through ActiveCampaign today.

Survey 88

Survey Tips CRM Feedback 88

AWS Machine Learning

OCTOBER 2, 2023

Solution overview The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which could be deployed as part of a manufacturing process. The Step Functions integration in CodePipeline makes this task very easy.

Training 91

Training Data Sports Metrics 91

Eptica

NOVEMBER 11, 2021

Integrating call recording into Microsoft Teams. Tags: Institute of Customer Service, contact centre, Customer experience, Hybrid Working Categories: Trends & Markets, Best Practice. Click here to read the full post on the website of our parent company Enghouse Interactive. Share this page on: Tweet.

Customer Service 125

Customer Service Call Recording Trends Customers 125

Eptica

JANUARY 9, 2022

Integrating call recording into Microsoft Teams. Tags: top CX blog posts, FCR, agent wellbeing, Cloud Contact Centre Categories: Trends & Markets. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

Playvox

AUGUST 4, 2022

To understand underlying themes around customer needs and wants, it’s time to start categorizing this vital data with the right tags and analyzing it. What Is Tagging In Customer Service? When you tag your interactions, you can group and analyze them to look for trends. Bringing Order To Your Tags. What Is A Tag Taxonomy?

Feedback 52

Feedback How To Ecommerce Social Media 52

AWS Machine Learning

SEPTEMBER 29, 2022

Across almost all AWS services, SageMaker included, applying tags to resources is a standard way to track costs. These tags can help you track, report, and monitor your ML spend through out-the-box solutions like AWS Cost Explorer and AWS Budgets , as well as custom solutions built on the data from AWS Cost and Usage Reports (CURs).

Resources 71

Resources Policies Report Government 71

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Categorie(s): Product Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

CRM 117

CRM System Self Service Customer Service 117

NobelBiz

FEBRUARY 22, 2023

Any company from any industry can benefit from the adoption of call tagging systems. All of these capabilities and options, such as call recording, IVR, computer telephony integration, call routing and other allows agents and supervisors to run inbound and outbound campaigns smoothly and easily. What exactly is a call tagging?

Contact Center 52

Contact Center How To Call Recording First Call Resolution 52

NobelBiz

FEBRUARY 22, 2023

Any company from any industry can benefit from the adoption of call tagging systems. All of these capabilities and options, such as call recording, IVR, computer telephony integration, call routing and other allows agents and supervisors to run inbound and outbound campaigns smoothly and easily. What exactly is a call tagging?

Contact Center 52

Contact Center How To Call Recording First Call Resolution 52

Playvox

OCTOBER 26, 2022

Most support teams use tags to categorize and group the customer feedback to report their findings to the rest of the business. There are two ways to analyze your support tickets: Tagging In Support Platforms. This can lead to a few issues , including inconsistency, limited tag coverage, and higher costs.

Analytics 52

Analytics Analysis Feedback eBook 52

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker Studio is a fully integrated development environment (IDE) for machine learning (ML) that enables data scientists and developers to perform every step of the ML workflow, from preparing data to building, training, tuning, and deploying models. Automated tagging. Backfilling existing resources with domain tags.

Policies 66

Policies Resources Groups Software 66

Comm100

MARCH 30, 2021

This ticket can then be tagged according to the type of issue, their channel of origin, and custom factors such as urgency level. Comm100 tagging and filtering helps you quickly sort through your support queue and establish better resolution workflows. With a support ticket system in place, each new query creates a new ticket.

System 130

System Customer Service Omni-Channel Social Media 130

Playvox

NOVEMBER 3, 2022

Tagging lets you make sense of all that incoming information and take action for your customers. Why Should You Tag Your Zendesk Tickets? Tagging your Zendesk tickets brings insights you won’t be able to gather otherwise. Tagging your Zendesk tickets makes it easier to spot recurring problems. How To Tag Zendesk Tickets.

Roadmap 52

Roadmap Analysis Report Trends 52

BirdEye

AUGUST 31, 2023

How do you tag products on Facebook Shops? Integrated experience When you have a Facebook Shop, you help customers turn that browsing experience into a shopping experience. Integrations Facebook Shops can be integrated with WooCommerce and Shopify. Facebook Marketplace has no product integration options.

Social Media 59

Social Media e-support Advertising Comparison 59

Magellan Solutions

AUGUST 17, 2023

Automated methods like scene identification, video tagging, and transcription require less manual effort. Its critical features include the following: Real-time style transfer Object detection AI-powered video synthesis Runway ML stands out for its seamless integration. It also handles customized AI models. Synthesia.io

Video 98

Video Tools Social Media e-support 98

Retently

MARCH 26, 2024

It should offer the necessary features and functionalities, fit within your budget, integrate smoothly with your existing systems, and be intuitive enough for all users involved in the survey process. Integration and Flexibility Your survey tool shouldn’t be an isolated system.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker Studio is the first fully integrated development environment (IDE) for machine learning (ML). in integrations to examine Amazon SageMaker Experiments , orchestrate Amazon SageMaker Pipelines , and much more. As an administrator you’ll only need to attach a cost allocation tag for sagemaker:space-arn.

Resources 67

Resources System Software Training 67

Lithium

DECEMBER 6, 2022

Tagging in Khoros Care Overview Posts in Care can be marked with tags that enable agents to drill down into specific issues or product mentions. Agents can filter their Available queue by specific tags and review, change, or add tags to individual incoming posts. Remove EXIF data from images based on allowed listed tags.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

AUGUST 11, 2023

Unsplash image libraries have been integrated for blog cover images and page template sections. It also provides more personalization, integration with other digital properties through syndication, and an overall better experience so that communities can more easily become the heart of any brand’s digital experience. The best part?

Analytics 52

Analytics Tools Groups User Experience 52

SurveySparrow

OCTOBER 31, 2022

SurveySparrow’s native integration with Stripe lets you collect payments with credit/debit cards. You can also integrate SurveySparrow via Zapier to dozens of other payment channels. You can create a tag with our Custom Variable feature, then add that tag to the survey URL with its “key” or value.

How To 52

How To Social Media Survey Tips 52

AWS Machine Learning

SEPTEMBER 27, 2022

In addition to viewing the default service quotas, you can now view your account’s applied custom quotas for a specific Region, view your historical utilization metrics per applied quota, set up alarms to notify when utilization approaches a threshold, and add tags to your quotas for easier organization. Quota tagging.

Self Service 71

Self Service Management Metrics Examples 71

Michelli Experience

APRIL 14, 2017

Integrity leads to trust. It uses algorithms trained on thousands of hand-tagged posts on a social site, the Experience Project. Here, each time people posted a story there, they tagged it with the relevant emotions. What happened is that the shopping assistant has shown care and integrity.

Analysis 223

Analysis Feedback Effort Score NPS 223

Retently

SEPTEMBER 12, 2018

By letting AI do the job for us, we obtained insights from high volumes of NPS responses automatically, avoided doing the manual work, and ensured consistent tagging criteria, without errors, 24/7. Action : the survey response is tagged in Retently with the results from step 2.

Analysis 123

Analysis Feedback NPS Effort Score 123

delighted

APRIL 28, 2020

All this leads to a significant amount of customer communication that’s often managed by various teams on disparate platforms, and is notoriously difficult to tag and interpret at scale. The new Delighted + Chatdesk integration helps you solve that data management pain point by aggregating and analyzing all of that feedback automatically.

Ecommerce 52

Ecommerce Feedback Social Media Trends 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. The post discusses the overall architecture, the steps to deploy a solution and dashboard, and a use case of asset metadata tagging.

Policies 72

Policies Healthcare Effort Score Self Service 72

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. The request for integration is taken on priority. It seamlessly integrates with ticketing systems which enables users to identify and resolve issues in real time.

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySensum

JANUARY 12, 2023

Or, integrating the platform with your CRM? Lacks integration. Integrating your feedback platform with your CRM or chatbot saves time and effort, gives a real-time alert on detractors so that you can reach out to them in time, shows you open tickets, and so much more. Seamless Integrations . Well, almost everyone has.

Comparison 52

Comparison NPS Touchpoint Survey 52

AWS Machine Learning

DECEMBER 13, 2023

To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. In many scenarios, however, customers would like to integrate SageMaker Pipelines with other existing CI/CD tools and therefore, create their custom project templates.

Resources 99

Resources Training Connections Tools 99