Gainsight

JANUARY 17, 2020

From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. We tag each piece of feedback with the impacted account, the feature area, and its priority to the customer. Those teams tag us when they come across feedback that’s worth our notice.

Feedback 117

Feedback Roadmap ROI Case Study 117

Storyminers

JULY 29, 2016

Look for people already talking about you via hashtags and geolocation tagging and thank them for mentioning you. eBay has a Voice of the Customer (VOC) program that gets customers involved in providing input and ideas. Duke Energy created a Board of Customers to provide grassroots early reaction to new programs and solutions.

B2C 124

B2C Customer Retention Strategy Brands 124

ProProfs Chat

DECEMBER 17, 2021

Powerful Customer Feedback analytics makes it a better choice for collecting feedback for product launches, beta testing, building a customer-centric strategy, and internal feedback. . Also, you can notify your customers when their requests are in progress, in beta version, or have been already launched. Source: Instabug.

Tools 52

Tools Feedback Roadmap Survey 52

Centercode

JANUARY 15, 2019

Of those respondents, nearly 50% of those managing customer testing programs were product managers. On the flip side, this also means that the challenges faced by product managers, like time constraints and stakeholder misalignment, are mirrored in their customer testing programs. 1) Better Customer Testing Processes. 5) More Time.

Management 40

Management Conference Return on Investment Survey 40

SurveySparrow

MARCH 2, 2024

Analytics and Reporting Typeform Drill down each user’s progression through the form, identify drop-off points, and integrate with Google Analytics, Tag Manager, or Zapier for additional insights. With over 300 versatile templates in their arsenal, you’ll find the perfect fit for all your project needs.

Comparison 52

Comparison Analytics NPS Abandon Rate 52

Bold360

DECEMBER 1, 2016

Unfortunately, many programs today are disappointing in this respect. Believing what everyone tells you about the CRM program and what it will take to implement the program in your company. Either it’s too hard, or nobody has time to learn the new program. Choosing software that does not include analytics.

Software 40

Software Customer Experience Company CRM 40

Wootric CX Blog

JULY 6, 2019

So you’ve been hired to implement a CX program in your organization, or maybe you already have one in effect. But now, you need to figure out how to scale your program and get your organization to be customer focused – or even better, customer obsessed. . Here are some of David’s main points. The 3 Pillars of Scaling CX.

Customer Insights 49

Customer Insights Net Promoter Score Metrics NPS 49