BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Table of contents What is a social media manager? They may work independently, as part of an in-house team, or for a digital marketing agency. As a result, social media management can take up a large chunk of your overall marketing efforts.

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

SEPTEMBER 12, 2023

Table of contents Why is social media marketing important? 20 social media best practices to implement FAQs about social media best practices Scale your social media across all locations with Birdeye Why is social media marketing important? But just posting content is often not enough. What do they care about?

Social Media 105

Social Media Guidelines Video Analytics 105

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

Brandwatch CX

JANUARY 29, 2024

Our social media marketing guide will get you going on that front. Unsurprisingly, our social posts and content do well there as our product and target customer fit. Some companies take this a bit far and bombard the poster with content and tweets that are overwhelming and, frankly, spammy. Then, keep on topic.

Social Media 98

Social Media Tips Groups Brands 98

TechSee

AUGUST 14, 2023

She has published more than 350 articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. ’s 9 Binge-Worthy Marketing Podcasts. An experienced strategist with excellent knowledge of business management, strategy, brand, and marketing. and the United Nations.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Magellan Solutions

AUGUST 10, 2023

When it comes to building a strong social media presence, it’s essential to have a solid digital marketing strategy. Consistency in scheduling and posting high-quality content that will hook your target audience is essential. Most marketers now use AI tools in social media to connect with their target audiences effectively.

Social Media 98

Social Media Tools Chatbots Advertising 98

BlueOcean

OCTOBER 4, 2023

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. You’ll want to ask about labor markets, hiring timelines, retention stats and more. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Storyminers

JULY 7, 2020

Each day, you’ll be involved in all the things that matter – from finding clients to building new content, from staying up to date on current trends to providing thought leadership for your audiences, and from setting up your back-office Web services to handling mundane accounting chores. It’s got massive amounts of helpful content.

Retail 223

Retail Resources Banking Trends 223

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Marketing Sports Customer Journeys 106

Magellan Solutions

MARCH 19, 2024

Should platforms remove hate speech, misinformation, and explicit content? With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. This is where content moderation steps in.

Social Media 52

Social Media Marketing Guidelines Advertising 52

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

Brandwatch CX

OCTOBER 3, 2022

Influencer marketing is the process of marketing to individuals as opposed to your target market as a whole. Brands are using influencer marketing to expand their reach and increase the likelihood of resonating with their target audience. We’ve written an in-depth guide on the why and how of influencer marketing.

Tools 88

Tools Marketing Social Media Analytics 88

BirdEye

MARCH 29, 2024

This significant finding underscores the imperative need for real estate professionals to harness the power of social media to stay competitive and relevant in today’s market. Table of contents What are the 7 best social media networking groups for real estate marketing?

Social Media 59

Social Media Tips Sales Advertising 59

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? Generative AI will provide content and help you connect ideas and concepts. This addresses both input (original customer email) and output (response, format, content needed, word count). If so, this article is for you! Suggest a few ways to connect.

Examples 98

Examples Tips Customer Success Analysis 98

Kustomer

AUGUST 26, 2022

Podcasts are no longer just a nice addition to your content and marketing strategy — they’re a necessity. Not only should businesses be considering podcasts as part of their own marketing strategies, but they should also be utilizing the wealth of insights in podcasts to evaluate and improve their own customer experiences.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

SmartMessage Blog

MAY 16, 2023

Events are among the most essential topics in marketing activities. Physical activities were at the forefront of the marketing world in the pre-internet era. As an example of a different topic, we can give a topic such as an entrepreneurship webinar. These data clearly reveal the success of the event.

Marketing 52

Marketing e-support B2B Social Media 52

SmartMessage Blog

APRIL 14, 2023

Events are among the most essential topics in marketing activities. Physical activities were at the forefront of the marketing world in the pre-internet era. As an example of a different topic, we can give a topic such as an entrepreneurship webinar. These data clearly reveal the success of the event.

Marketing 52

Marketing B2B e-support Social Media 52

SurveySparrow

FEBRUARY 9, 2024

That’s why it is so important to master this part of the customer journey marketing. So, being able to adapt your marketing strategy to fit each stage of the customer’s journey is crucial. 51% of marketing professionals agree that basing more decisions on data analysis is crucial. #2 What Is a Customer Journey?

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

ShepHyken

JANUARY 1, 2024

Let’s kick off this week’s Top Five roundup with a topic I’m often asked about, which is how to handle negative reviews. 2024 Predictions: Better Customer Experience Is on the Way by Chris Wood (MarTech) Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter.

Customer Service 56

Customer Service Social Media Loyalty B2C 56

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Posting job opportunities.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! We’ve loved delivering great customer experience content with the goal of helping you to do your jobs better, and we sincerely hope we achieved that goal. 7 marketing definitions according to the marketing pros.

Advertising 75

Advertising Customer Experience B2B Tips 75

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

Tips 98

Tips Gamification Feedback Customer Success 98

Maru Group

OCTOBER 19, 2022

Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. International conferences like IBC and MIPCOM are devoting considerable attention to the format, boosted by its success in the United States. Yet FAST is a tough topic to measure.

Entertainment 75

Entertainment Marketing Sports Video 75

BirdEye

NOVEMBER 21, 2022

Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Table of contents Understanding social media analytics 3 types of social media analytics Why do you need social media analytics? Understanding social media analytics.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

ChurnZero

SEPTEMBER 1, 2020

Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. 1) Out of the Box: ABX Strategies for Marketing, Sales, and CX. 4) BIG RYG Customer Success Conference. There is, however, a silver lining.

Conference 98

Conference Customer Success Customer Journeys Industry 98

BirdEye

MARCH 17, 2023

Table of contents What is social listening? These insights can help inform your marketing strategies for long-term gains. Free Guide] The ultimate guide to social media marketing Free Download 5 ways companies use social listening Social listening has become an essential tool for companies in recent years.

Tips 98

Tips Social Media How To Analysis 98

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Table of Contents What is a Call Center Dashboard? These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

SurveySensum

FEBRUARY 29, 2024

This scenario underscores the critical link between employee satisfaction and overall organizational success. To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. And you know what engagement is tied to? Employee satisfaction!

Culture 52

Culture Customer Satisfaction Loyalty Innovation 52

BirdEye

AUGUST 15, 2022

So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. What is local online marketing?

Tips 98

Tips Marketing Social Media Competitive Advantage 98

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? Generative AI will provide content and help you connect ideas and concepts. This addresses both input (original customer email) and output (response, format, content needed, word count). If so, this article is for you! Suggest a few ways to connect.

Examples 75

Examples Tips Customer Success Analysis 75

Help Scout

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. So how can marketing teams create content and messaging to improve customer success and drive retention? Case studies.

Examples 79

Examples Customer Success Marketing Case Study 79

DemandJump

JANUARY 8, 2021

Outside the question of which marketing attribution model to use, some key stakeholders need to take a step back and understand the basics. Marketing attribution by definition is the process of understanding consumer behavior by studying how customers interact with your content, especially before a purchase or buying decision.

Marketing 98

Marketing e-support Conference Social Media 98

ClientSuccess

NOVEMBER 11, 2021

In Part 1 of the customer marketing series, we discussed how CSMs can advocate for their customers through customer success stories and reference programs. Through this kind of advocacy work, CSMs can help customers share their stories, thank them for their partnership, and leverage success as a sales tool. Newsletter .

Marketing 52

Marketing Case Study eBook Leadership 52

BirdEye

DECEMBER 8, 2022

Table of contents Choosing the right social media types for your business 1. After doing your research, you can narrow down your social media platform options to those best suited for your target audience and create content relevant to them. Create entertaining content that will resonate with your followers. Know your goals 3.

Social Media 98

Social Media Brands Video Entertainment 98