ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity.

ROI 105

ROI Software B2B System 105

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022 you will: Hear from leading industry analysts and speakers around the future of CX. You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. Lisa McCleod Author, Leading with Noble Purpose. Case Studies. White Papers. Infographics.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? What is the ROI of Generative AI in CX?

ROI 109

ROI Financial Net Promoter Score Effort Score 109

BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

BirdEye

NOVEMBER 16, 2023

We understand that the last thing you need while running your real estate business is another overwhelming list of complex lead-generation tactics that confuse rather than empower you. We’ve curated 29 actionable real estate lead-generation strategies and ideas. Fear not, because this blog is different.

Chatbots 111

Chatbots Social Media Consulting Financial 111

TechSee

APRIL 9, 2024

This lack of visual context leads to frustration on both ends—customers feel misunderstood, and agents feel handicapped in providing efficient solutions. Moreover, this initial success builds customer confidence in using digital tools for future service interactions, fostering a more tech-savvy, self-reliant customer base.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

TechSee

MARCH 7, 2023

Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

AWS Machine Learning

FEBRUARY 6, 2024

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). Manually creating CTDs is incredibly labor-intensive, requiring up to 100,000 hours per year for a typical large pharma company. AI delivers a major leap forward.

Government 99

Government Report System Guidelines 99

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Magellan Solutions

SEPTEMBER 18, 2023

When they work together, they can attract and keep customers, which is great for your organization’s success and making money. In 2019, telemarketing calls alone had a success rate of 8.21%. Telesales involves directly selling products or services to potential leads via phone. It is powerful for generating sales.

Strategy 98

Strategy Sales Training Call Center 98

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Sales 106

Sales Customer Success Strategy Industry 106

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 134

Innovation Travel Financial Exercises 134

Gainsight

MARCH 12, 2024

This is a very exciting time to be in the Customer Success (CS) profession. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. But how do you get started in setting your CS team up to be a revenue-generating powerhouse?

Customer Success 52

Customer Success ROI Metrics Sales 52

Magellan Solutions

AUGUST 18, 2023

Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. This will enable sales teams to focus on the most promising leads, leading to increased conversion rates and sales productivity. It boosts sales efficiency and leads to higher conversion rates.

Sales 98

Sales Tools Marketing Multi-Channel 98

BirdEye

MAY 11, 2023

If you’re a mortgage broker or a loan officer, generating mortgage leads is your top priority. A steady stream of purchase-intent leads is vital for your businesses and you’re always seeking to fill your leads pipeline for the next quarter. Social media ads can also be an excellent source of generating high-quality leads.

Social Media 98

Social Media How To Return on Investment ROI 98

ECXO

MARCH 5, 2024

Amidst this sea of change, one methodology has emerged as a lighthouse guiding businesses toward success – Design Thinking! This holistic understanding of the customer forms the bedrock on which successful digital transformation strategies are built.

Customer Centricity 98

Customer Centricity Competitive Advantage Innovation Customer Journeys 98

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. Brandwatch uses our presence on sites like LinkedIn and Twitter to generate leads, so we’re going to preach what we practice. If you get it right, social media lead generation is a viable and valuable strategy. How do they use these channels?

Social Media 98

Social Media Tips Groups Brands 98

Magellan Solutions

DECEMBER 12, 2023

This is where lead generation comes in. According to Hubspot , 50% of marketers consider lead generation a valuable marketing strategy for driving business growth. The challenge to marketers is how to turn dull, generic, and pushy lead-generation calls into engaging and personalized approaches that will spark interest.

Knowledge Base 52

Knowledge Base Social Media Resources Feedback 52

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

BirdEye

APRIL 28, 2023

Social media marketing for your insurance company needs to be more effective in reaching clients through this preferred channel. You can also create ads to drive brand awareness and generate leads. Create a referral network that incentivizes and rewards your clients whenever they bring someone new to your company.

Insurance 98

Insurance Strategy Marketing Social Media 98

Magellan Solutions

NOVEMBER 20, 2023

Customers are crucial to your business’s success in the ever-changing business world. It can help your company gain the competitive advantage it needs. Imagine a group of experts qualifying leads to increase your conversion rates. Outsourcing outbound call center services can improve a company’s operations.

Call Center 52

Call Center e-support Abandon Rate Sales 52

BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. Businesses can generate a higher volume of local leads You attract more local leads when you boost your online reputation in a specific local community. Let us see how you can leverage them.

Management 111

Management Social Media Multi-Channel Feedback 111

NobelBiz

APRIL 9, 2024

Failure to do so can lead to severe consequences, including serious fines, legal actions, and reputational damage. Failure to notify consumers about call recording can lead to severe legal consequences. This requirement is mandated by various state and federal laws, including the Telephone Consumer Protection Act (TCPA).

Call Center 105

Call Center Healthcare Contact Center Financial 105

SurveySparrow

APRIL 23, 2023

Lead Generation and Demand Generation are two marketing strategies often used to attract potential customers and generate interest in a company’s products or services. Importance of lead gen and demand gen What is lead generation?

B2B 52

B2B Marketing Social Media Advertising 52

Magellan Solutions

SEPTEMBER 22, 2021

Wondering how Lead Generation Services can help your company’s bottomline? That is why outsourcing B2B lead generation helps the company be better. Furthermore, here are six ways lead generation can help you. 6 Ways Lead Generation Outsourcing Gets Better ROI. We got some answers!

Return on Investment 98

Return on Investment ROI B2B Sales 98

ShepHyken

MARCH 5, 2024

They both have successful careers. It’s a generational thing. The concert examples are not unlike two companies competing for a customer’s business. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words. They have both been inducted into the Rock and Roll Hall of Fame.

Customer Experience 80

Customer Experience Entertainment Customer Service Training Connections 80

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Touchpoint 102

Touchpoint Connections Interaction Data 102

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. VP of Customer Success at Veriforce, Andy Kearney.

Sales 106

Sales Marketing Sports Customer Journeys 106

Clarivate

DECEMBER 27, 2023

It emphasizes the need to reduce waste generation, increase resource efficiency, and promote sustainable practices across industries. By leveraging industry-leading research, patent and patent enforcement data, we provide valuable insights into the roll-out and development of sustainable energy sources.

Government 105

Government Innovation Knowledge Base Culture 105

BirdEye

DECEMBER 25, 2023

As per LinkedIn’s official statistics, more than 61 million companies are listed, but creating a business page isn’t enough. If your LinkedIn Business Page is gathering dust like an old yearbook, it is time to transform it into a lead-generating powerhouse. Select "Create a company page" from the dropdown menu.

Social Media 59

Social Media How To Infographics Tips 59

Joe Rawlinson

AUGUST 12, 2022

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies. When done the right way, running social media contests can be powerful lead generation tactics. Gated content.

Social Media 78

Social Media Marketing Tips Fashion 78

Magellan Solutions

AUGUST 23, 2023

AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. Companies can recognize the immense opportunities AI provides for enhancing their marketing endeavors. The close connection between AI and marketing drives the success of businesses.

Tools 98

Tools Marketing Social Media Advertising 98

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. To do that, all they need is a set of robust and reliable plumbing lead generation strategies. You can make that happen by investing in local search marketing.

Social Media 59

Social Media Advertising Marketing Strategy 59

BirdEye

MAY 3, 2023

For a successful marketing campaign, businesses need the right marketing channel strategy to share their content and brand’s messaging with their target audience. Importance of marketing channels for a business As a business owner, understanding the importance of marketing channels is crucial for your success.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

MAY 8, 2023

Take a look at the top 19 marketing skills you need to be successful. Strategic thinking A successful marketer needs to be able to plan and strategize in their everyday work life. Creative writing Content is a huge part of any successful marketing campaign. And that is why this is an important marketing skill for everyone.

Marketing 98

Marketing Social Media Multi-Channel Leadership 98

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If you want to learn more about the latest trends in the lead generation space, you can watch the entire webinar discussion on demand here.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

Magellan Solutions

AUGUST 11, 2023

Website building has become an essential component of success for organizations. Automated Content Generation and Optimization Content generation can be time-consuming, but AI tools streamline the process through automation. It leads to higher user engagement and conversion rates.

Tools 98

Tools User Experience Competitive Advantage Trends 98