AWS Machine Learning

APRIL 18, 2024

Slack is also using Amazon SageMaker inference capabilities for advanced routing strategies to scale the solution to customers with optimal performance, latency, and throughput. Pretrained models are fully customizable for your use case with your data, and you can effortlessly deploy them into production with the user interface or SDK.

Multi-Channel 96

Multi-Channel Sports Strategy Data 96

Forrester's Customer Insights

APRIL 9, 2020

Last week, Forrester published its latest overview of the privileged identity management (PIM) market, which can be found here. In it, we provide an overview of the 17 leading PIM vendors and categorized each vendor as either a PIM specialist or PIM suite provider , along with a market segmentation based on geography and annual […].

Management 42

Management Marketing 42

AWS Machine Learning

MARCH 13, 2024

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. S3 Access Points simplifies the management of access permissions specific to each application accessing a shared dataset.

Policies 91

Policies Groups Resources Guidelines 91

TechSee

FEBRUARY 12, 2024

For the last eight years, the team at TechSee has worked closely with the world’s leading innovators and Fortune 500 brands, deploying real-world CX and bottom-line impact with next-gen AI solutions. This will help them to determine the best use cases for AI and prioritize their deployment.

Study 109

Study Training Innovation ROI 109

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 106

Call Center Management Contact Center Wait Times 106

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. In VistaPrint’s case, they use the User-Personalization and Similar-Items model recipes.

Ecommerce 96

Ecommerce System Sports Software 96

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. The solution uses Amazon SageMaker JumpStart as the core service for model deployment, fine-tuning, and reinforcement learning. Some of the errors (about 10% of negative feedback and 7.5%

Feedback 100

Feedback Effort Score Training Policies 100

AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. About the Authors Ulrich Hinze is a Solutions Architect at AWS.

Ecommerce 90

Ecommerce Guidelines Software Consulting 90

AWS Machine Learning

MARCH 25, 2024

In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations. This content includes the security configuration and management tasks for the AWS services that you use. In this case, the same SSE-S3 and SSE-KMS encryption options apply.

Guidelines 82

Guidelines Resources Connections Communication 82

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. After you finish importing your data, you are ready to create a solution.

Training 98

Training Resources Travel Software 98

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. Only a small fraction of a real-world ML use case comprises the model itself.

Analytics 106

Analytics Training Government System 106

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. Our solution: A new ML template on Amazon SageMaker Studio Building a full ML pipeline that is designed for an actual business case can be challenging.

Effort Score 115

Effort Score Training Analytics Retail 115

Magellan Solutions

FEBRUARY 14, 2024

Improved efficiency – Calls are handled rapidly by specialized agents solely dedicated to call management. Health Information Management (HIM) HIM activities like maintaining data integrity, implementing privacy and security protocols, and ensuring compliance with regulations for EHRs can be complex. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

AWS Machine Learning

DECEMBER 18, 2023

The growth of large language models (LLMs), with hundreds of billions of parameters, has unlocked new generative AI use cases to improve customer experiences, boost employee productivity, and so much more. International standards foster global cooperation in developing and implementing responsible AI solutions.

Guidelines 129

Guidelines Government System Analytics 129

NobelBiz

FEBRUARY 20, 2024

These issues can range from numbers being labeled and blocked, poor number management, severe drops in contact rates, to frequent network downtime due to lack of redundancy, and delayed resolutions for telecom-related technical issues. Real-time visibility into call center activity empowers managers to make informed decisions.

Contact Center 105

Contact Center Call Center Self Service System 105

AWS Machine Learning

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 115

Knowledge Base Study Healthcare Travel 115

CSM Magazine

APRIL 17, 2024

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. In some cases, you may not even need a human to do certain tasks – which is where the integration of AI often comes into play.

Customer Service 59

Customer Service Sports Banking Analytics 59

AWS Machine Learning

APRIL 8, 2024

Solution overview In this post, we demonstrate how to create a RAG-based application using LlamaIndex and an LLM. The following diagram shows the step-by-step architecture of this solution outlined in the following sections. You should select your hyperparameters based on your use case and test them appropriately.

Knowledge Base 101

Knowledge Base Tools Data Training 101

AWS Machine Learning

MARCH 12, 2024

Solution overview AWS Clean Rooms can help you and your partners effortlessly and securely collaborate on and analyze your collective datasets—without copying each other’s underlying data. In our use case, the publisher needs the AWS account ID of the advertiser. For Name , enter a name for the collaboration.

Analysis 101

Analysis Advertising Data Consumers 101

Clarivate

DECEMBER 7, 2023

We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases. This guide offers R&D leaders a sampling of available IP management products that deliver on R&D-related use cases.” Clarivate can help.

Software 59

Software Report Management Marketing 59

MiaRec

NOVEMBER 26, 2023

CX Today | MiaRec Tatiana Polyakova, COO of MiaRec , joins Charlie Mitchell of CX Today for the CX Today discussion to talk about five contact center use cases for conversational intelligence solutions.

Contact Center 60

Contact Center Video Customer Satisfaction Innovation 60

AWS Machine Learning

FEBRUARY 6, 2024

In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK). The training job is built using the SageMaker PyTorch estimator.

Healthcare 100

Healthcare Training Data Consulting 100

West Monroe

FEBRUARY 19, 2024

Though a handful have momentum when it comes to embracing digital, utilities as a whole have embarked on a relatively limited set of use cases and only just started to capture the benefits from digital. The current state of digital transformation in utilities The business case for a utility to be digital is compelling.

Self Service 52

Self Service Innovation Financial Software 52

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. The following sections take you through the process of creating the solution. Prerequisites To deploy this solution, you must have the following: An AWS account. An AWS Cloud9 environment.

Analytics 92

Analytics Financial Multi-Channel Resources 92

AWS Machine Learning

NOVEMBER 28, 2023

Consequently, establishing mechanisms to assess and manage risk is an important process for AI practitioners to consider and has become a core component of many emerging AI industry standards (for example, ISO 42001 , ISO 23894 , and NIST RMF ) and legislation (such as EU AI Act ). In this post, we focus on AI system risk, primarily.

System 111

System How To Measurement Government 111

AWS Machine Learning

DECEMBER 5, 2023

New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases. Solution overview The previous section described how you can use Stained Glass Transform in a variety of architectures. SGT works with state-of-the-art LLMs such as Llama 2.

Data 99

Data Training Financial Examples 99

AWS Machine Learning

SEPTEMBER 28, 2023

In either case, as knowledge management becomes more complex, generative AI presents a game-changing opportunity for enterprises to connect people to the information they need to perform and innovate. To help tackle this challenge, Accenture collaborated with AWS to build an innovative generative AI solution called Knowledge Assist.

Knowledge Base 98

Knowledge Base Chatbots Self Service System 98

AWS Machine Learning

NOVEMBER 26, 2023

Whether you’re looking for a managed solution or build your own, you can use these new capabilities to power your journey. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Customer Experience 104

Customer Experience Sports Travel User Experience 104

AWS Machine Learning

OCTOBER 2, 2023

In Part 1 of this series, we drafted an architecture for an end-to-end MLOps pipeline for a visual quality inspection use case at the edge. The focus on managed and serverless services reduces the need to operate infrastructure for your pipeline and allows you to get started quickly.

Training 94

Training Data Sports Metrics 94

CSM Magazine

MARCH 13, 2024

In a recently published case study , and with Sabio’s help, Sweaty Betty launched an integrated omni-channel customer relationship management (CRM) platform that provided agents with 360-degree customer views leading to a 66% decrease in first response times. You can read the full case study here.

Omni-Channel 52

Omni-Channel Groups Self Service Customer Experience 52

AWS Machine Learning

MARCH 10, 2023

The same architecture applies if you use Amazon Managed Streaming for Apache Kafka (Amazon MSK) as a data streaming service. Example use cases for this could be payment processing or high-volume account creation. The following diagram illustrates the solution architecture. An example use case is claims processing.

Ecommerce 115

Ecommerce Banking Financial System 115

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. Hold queues and smart call routing play a pivotal role.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

AWS Machine Learning

SEPTEMBER 8, 2023

In this post, we’ll take you on a journey to rapidly build and deploy a document search indexing solution that helps your organization to better harness and extract insights from documents. Solution overview In this solution, we focus on indexing documents into an OpenSearch index for quick search-and-retrieval of information and documents.

Metrics 105

Metrics Resources Data Management 105

Merkle

FEBRUARY 9, 2023

Data management platforms (DMPs) have traditionally served as the backbone of many organizations’ adtech strategy. With third-party cookies on the way out and the subsequent sunsetting of DMPs by leading vendors, many organizations are looking for a new solution to address acquisition marketing use cases in a privacy-safe way.

Strategy 98

Strategy Data Marketing Management 98

AWS Machine Learning

NOVEMBER 17, 2022

Yara is the world’s leading crop nutrition company and a provider of environmental and agricultural solutions. Supporting our vision of a world without hunger and a planet respected, Yara pursues a strategy of sustainable value growth, promoting climate-friendly crop nutrition and zero-emission energy solutions. Overview of solution.

Training 93

Training Metrics Data Resources 93

AWS Machine Learning

NOVEMBER 16, 2023

We outline the key use cases that provided requirements for the first iteration of the platform, the core components, and the outcomes achieved. For many years, Philips has been pioneering the development of data-driven algorithms to fuel its innovative solutions across the healthcare continuum.

Healthcare 91

Healthcare Government Innovation Training 91