Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?” So, why do they matter?

Survey 139

Survey Customer Service Strategy Effort Score 139

Helpt

FEBRUARY 2, 2024

You had some issue with a product, you picked up the phone and dialed the customer support line, you explained your situation to the first agent, they didn’t know the answer so they sent you to another agent, you explain the situation again, rinse and repeat until eventually, someone gives you answer.

Analysis 97

Analysis Customer Satisfaction Interaction Culture 97

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. But the need to deliver an outstanding customer experience hasn’t. According to research, 95% of consumers believe customer experience is the key to brand loyalty. Where and how they take place has changed, of course.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? From measuring satisfaction to understanding the effectiveness of each segment, these questions are your stepping stones to creating more impactful and memorable events.

Survey 119

Survey Analysis Feedback Effort Score 119

BirdEye

MARCH 29, 2024

So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. Tap the “+” icon or swipe right on your screen to go to Stories.

Social Media 109

Social Media Video Guidelines Feedback 109

Comm100

JANUARY 5, 2022

The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. However, the effectiveness of this channel can vary widely depending on the live chat software. Excellent user experience . Custom routing .

Government 191

Government CRM eBook Software 191

BirdEye

DECEMBER 22, 2023

Your customers are calling — don’t leave them hanging. According to our research, 35% of businesses still believe that phone calls are the most effective communication channel. This system allows small businesses to efficiently manage incoming and outgoing calls, offering a more professional customer interaction experience.

System 111

System Self Service Analytics Communication 111

Retently

APRIL 16, 2024

Welcome to our guide on making the most of your surveys using a 5-point Likert scale. This article will clarify its structure, explain how to create effective Likert questions, and offer insights into analyzing and interpreting the provided answers to inform your decisions.

Survey 78

Survey Employee Engagement Groups Analysis 78

BirdEye

NOVEMBER 21, 2023

The right cut is crucial because it maximizes the gem’s ability to reflect and refract light and enhances its brilliance. In some ways, the transformative process of gem cutting is similar to the journey of jewelry store marketing. The tricky part is that there’s no “right” way to do it.

Marketing 111

Marketing Social Media Advertising Brands 111

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. What have we learned during COVID?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

NobelBiz

OCTOBER 31, 2023

At its heart, business is a bond between service providers and customers. Understanding this dynamic is crucial, especially when customers are facing their most challenging times. When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty.

Call Center 105

Call Center Contact Center Software Contact Center Social Media 105

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of Customer Framework? Let’s dive in!

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52

SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of the Customer Framework? Let’s dive in!

B2B 52

B2B Net Promoter Score Effort Score NPS 52

SurveySensum

FEBRUARY 16, 2024

Did you know that 93% of communication effectiveness is determined by non-verbal cues? Your pauses, tone of voice, and the overall tone of the conversation can convey crucial messages. Today, in the area of customer support, telephone engagements play an important role in building and maintaining strong connections with customers.

Strategy 52

Strategy How To Communication Interaction 52

SurveySensum

FEBRUARY 16, 2024

Did you know that 93% of communication effectiveness is determined by non-verbal cues? Your pauses, tone of voice, and the overall tone of the conversation can convey crucial messages. Today, in the area of customer support, telephone engagements play an important role in building and maintaining strong connections with customers.

Strategy 52

Strategy How To Communication Interaction 52

SurveySparrow

MARCH 31, 2024

If you’ve ever thought your Google Forms look plain, you’re not alone. Well, good news: giving your Google Forms a bit of a makeover is not as hard as it might seem. Alright, here’s the plan: I’ll walk you through some handy tips to enhance your Google Forms. Let’s find out.

How To 52

How To Video Survey User Experience 52

Retently

AUGUST 23, 2023

Some people argue that NPS® doesn’t work effectively for B2B companies. One reason for this common misconception is that almost all of the content available both online and offline about NPS® is aimed at a B2C audience: Most NPS guides are written with B2C brands in mind, using terms like “customers” instead of “clients” or “accounts”.

Net Promoter Score 148

Net Promoter Score B2B Company B2C 148

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySparrow

AUGUST 16, 2023

Google Forms and SurveySparrow are some examples, but did you know that visuals can greatly enhance the surveys you make with these tools? While there are few studies that look at the effectiveness of visuals in surveys, we do know that posts that include images produce 650% higher engagement than regular text. Let’s take a look.

Tools 52

Tools Survey Engagement User Experience 52

Retently

MARCH 2, 2023

There is nothing more important for a business than understanding the level of satisfaction and overall attitude of its customers. While talking to every customer personally is almost impossible, CX surveys take this function on. What is a 5-star survey? Of course, there are variations, but the principle is the same.

Survey 158

Survey Effort Score Ecommerce Customer Satisfaction 158

BirdEye

APRIL 26, 2024

Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. This blog post discusses the content creation tools businesses must use to enhance their campaigns. With BirdAI , you can create hundreds of social media posts for your pages with a few simple clicks.

Tools 59

Tools Social Media Multi-Channel Video 59

Playvox

JANUARY 30, 2024

Yet managers continue to fall short. Yet managers continue to fall short. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. Highly engaged teams outperform the rest in business outcomes critical to your organization’s success.

Gamification 79

Gamification Contact Center Training Feedback 79

Comm100

MAY 14, 2021

Ten years ago, it wouldn’t have been uncommon to see people switch off merely at the sound of ‘customer experience’ in conversation. Once considered an ephemeral buzzword that would fade away, these same organizations now boast of their CX-first culture that puts customer experience at the forefront of everything they do.

Customer Experience 147

Customer Experience Contact Center Chatbots Connections 147

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Key Takeaways: The right tool is the one that aligns seamlessly with your objectives. In search of Qualtrics alternatives? Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Lumoa

NOVEMBER 29, 2021

Is it possible to determine the ROI of customer experience, if so, how do you do that? In this article, we explain the relationship between revenue growth and customer experience. In addition, we share tools that will help you calculate the ROI of your own customer experience projects.

ROI 259

ROI Customer Experience NPS Financial 259

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Strategy 52

Retently

MAY 2, 2023

The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach. While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

ijgolding

DECEMBER 4, 2017

The whole idea of the Net Promoter Score (NPS) is based around asking customers the question ‘How likely is it that you would recommend our company/product/service to a friend or colleague?’ Yet how useful is NPS really, unaided by any other metric, as an effective way of assessing an organisation’s appeal to its customers?

Metrics 256

Metrics Net Promoter Score NPS Measurement 256

SurveySparrow

FEBRUARY 18, 2024

What is it that’s making you look for a Customer Thermometer Alternative? Do you find it complex, or is it too simple for your liking? The team and I spent a whole day finding the best alternatives to this customer feedback platform. What is Customer Thermometer ?

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

CSM Magazine

JUNE 19, 2023

In today’s competitive business landscape, exceptional customer service can make all the difference between success and failure. One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable. Honesty can eliminate misunderstanding.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Let’s start by understanding the key features a customer retention software must have. And for this, customer support and feedback tools are essential.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

Win the Customer

SEPTEMBER 12, 2023

Customer satisfaction is not just a feel-good metric; it’s a tangible indicator of how well your products, services, and interactions resonate with your audience. In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights.

Customer Satisfaction 59

Customer Satisfaction Metrics Measurement Net Promoter Score 59