services operate 
NICE inContact
APRIL 29, 2019
Citizens increasingly expect the same levels of service they get as customers. Moving your customer service system to the cloud can position your operation to improve the citizen experience, increase employee productivity, and ensure you never get into this bind again. appeared first on NICE inContact Blog.
NobelBiz
FEBRUARY 7, 2023
The post VIDEO: The Most Essentials Metrics for Service Operations appeared first on NobelBiz®. Brad mentions seven specific metrics that he considers to be foundational and important to track.
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Brad Cleveland Blog
NOVEMBER 3, 2022
There are many variables in customer service and different perspectives of what’s important. We’ve found there are seven key aspects of service that should always be reflected in metrics. What should you focus on?
CSM Magazine
OCTOBER 18, 2021
On top of creating products or services for your target market, you need to be concerned about other crucial aspects like information technology, accounting, human resources, finance, project management, and marketing, to name a few. Streamlining Operations Made Easy With ERP Programs And Tools. Faster Response To Customers.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. Don't miss this exclusive event!
InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.
InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? Financial services providers are tasked with a unique challenge. Why Reputation Management Matters in the Financial Service Industry? And, of those consumers, only 34% of them would recommend their brand to friends and family.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. How do you make a real case for implementing self-service in the contact center? Arming you with insights on how to sell the technology and services to stakeholders, including executives.
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Propel23, the world’s first and best online event for CS professionals, had 30+ sessions focused on distinct aspects of post-sale operations.
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This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. AI / Self-Service. This guide covers: Omnichannel & Inbound. Agent Experience.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
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Its data-driven solutions—powered by best-in-class providers—and proven IT security services save time and money and empower companies to streamline internal operations and make better decisions.
Speaker: Laura Sikorski, Contact Center Consultant
Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Robust Contact Center software features that will enhance your operation. Your customers should have a positive customer experience with every interaction.
Speaker: Brian Morin & Helena Chen from SmartAction
Self-service is on the rise. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. In a 6-minute customer service call, 75% of that time goes to live agents doing manual research.
Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Tips to reduce absenteeism – almost immediately.
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