Remove security-statement
article thumbnail

Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience. Secure executive buy-in on CX (and build excitement with them).

article thumbnail

Set up cross-account Amazon S3 access for Amazon SageMaker notebooks in VPC-only mode using Amazon S3 Access Points

AWS Machine Learning

With an increase in use cases and datasets using bucket policy statements, managing cross-account access per application is too complex and long for a bucket policy to accommodate. Amazon S3 Access Points simplify managing and securing data access at scale for applications using shared datasets on Amazon S3.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

It’s easy enough for any vendor to slap an “equal opportunity employer” statement on their website, but what does that look like in practice? In most, if not all, cases, the contact center RFP should include a robust standalone data security and privacy assessment—a blog topic unto itself.

article thumbnail

Use AWS PrivateLink to set up private access to Amazon Bedrock

AWS Machine Learning

In this post, we demonstrate how to set up private access on your AWS account to access Amazon Bedrock APIs over VPC endpoints powered by PrivateLink to help you build generative AI applications securely with your own data. A security group acts as a virtual firewall for your instance to control inbound and outbound traffic.

Policies 127
article thumbnail

The Complete Retail Customer Experience Guide

InMoment XI

Secure and Transparent Transactions Instill confidence in online shoppers by prioritizing the security of online transactions. Clearly communicate your website’s security measures, use secure payment gateways, and provide transparent information about shipping costs and return policies.

Retail 260
article thumbnail

Using Omnichannel Contact Center to Drive Customer Satisfaction

InMoment XI

She notices an unauthorized charge on her credit card statement and is concerned about potential fraud. During the video call, the representative guides Sarah through the steps to secure her account and provides assurance. Follow-up communications are sent through secure channels, ensuring privacy.

article thumbnail

What Customers Really Think of Chatbots

NICE inContact

Ready for a statement that will make you think? This might be a scary notion for agents who are sensitive to job security but rest assured that human agent jobs aren’t going away. Gartner predicts that 85% of customer interactions will be managed without humans in 2021.